铁路12306: The Only Official Way to Book China Railway Tickets

Travel China with confidence. Get direct access to high-speed rail, zero booking fees, and real-time updates—all in the only official government-authorized app.

Publisher

ACADEMY OF RAILWAY SCIENCES CO., ltd.

A Glimpse of Your Journey

Discover the interface used by 177M+ users.

The home screen of the official 12306 China Railway app showing train ticket booking for Beijing to Shanghai

Mobile interface of the 12306 China Railway app showing train ticket details and integrated travel services like car rentals and hotels

The senior mode interface of the 12306 China Railway app featuring large text and simplified travel booking buttons.

English interface of the 12306 China Railway app for booking train tickets from Beijing to Shanghai

The Only Official Way to Travel China

The tools that make this app stand out, trusted by 177M+ users.

🛡️

Zero Fees, Official Pricing

Avoid the markups of third-party agencies. Pay the exact official price with no hidden service charges, 'speed-up' packages, or mandatory insurance bundles.

⚡

Smart Waitlist Technology

Never worry about sold-out routes. Our exclusive 'Houbu' system automatically monitors cancellations and secures your seat the moment it becomes available.

🚄

Complete Travel Management

A true travel companion: book high-speed rail and domestic flights, track real-time train delays, and even have hot meals delivered directly to your train seat.

Loved by users worldwide

Trusted by 177M+ people who love this app.

"Managing my business trips between Shanghai and Beijing has never been easier. The official seat selection and real-time delay updates give me the peace of mind I need when I'm on a tight schedule. It is the most reliable travel tool in my folder and I love that there are no hidden booking fees."

David Chen

"Forget the expensive booking sites! This app is the only way to get tickets at face value without the middleman markup. The Waitlist feature saved our family vacation during a peak travel window, and ordering local food directly to our seats was the highlight of our high-speed rail journey."

Sarah Jenkins

Review Analysis

Insights from user reviews.

Sentiment Score

25%

Negative

Summary

The mobile app receives overwhelmingly negative feedback, primarily due to significant issues with login, registration, and account management, including unresponsive facial recognition. Users frequently criticize the app's poor user experience, reporting difficulties with ticket availability, frustrating seat selection, and problems with invoice issuance. Furthermore, many reviewers highlight missing essential features like dark mode and Apple Wallet integration, along with version-specific bugs affecting Dynamic Island functionality after recent updates. Despite these widespread issues, one user expressed satisfaction with the app's support for foreign passport ticket purchases.

Common Themes

User Experience and UI(15)

Ticket Availability and Policy(9)

Bugs and Missing Features(7)

Invoice and Receipt Issues(6)

Seat Selection and Assignment(4)

Forced Updates & Ads(3)

Foreign Passport Support(1)

About the app

Everything you need to know about 铁路12306.

Description

中国铁路出品，人民铁路为人民，买火车票就用铁路12306！铁路12306网站（含手机客户端）是中国铁路唯一官方火车票网络售票平台，从未授权任何第三方平台发售火车票。我们的特色：【售票无加价】不收取加速包费用，不捆绑保险销售，不收取会员费，让您购票放心。【信息更准确】晚点、停运信息，列车出发、到达信息，车厢、车型信息，第一时间获知，让您出行安心。【功能更全面】火车票、机票、汽车票、网络订餐、酒店住宿、旅游等近百项功能，让您旅行无忧。【服务更温馨】满足老年人的大字版，满足视障等特殊人群的无障碍版，让您使用便捷。主要产品及服务：【火车票预订】 1. 无票候补。车票售完不用慌，无票候补帮您忙。提交候补需求，当因退票、改签或新增列车等产生可供发售的车票时，自动为您出票。 2. 选座选铺。喜欢靠窗看风景？喜欢靠过道便捷？喜欢上铺清净？喜欢下铺方便？选座选铺一键指定心意座/铺位。 3. 智能中转。没有直达方案？中转服务智能为您推荐换乘方案。 4. 车站大屏。查看列车出发、到达信息，让您轻松掌握行程，送站接人更加便捷。【机票预订】航司官方直营店入驻，官方机票服务，购票更安心，出行有保障。【汽车票预订】覆盖全国随时出发！提供国内公路客运信息、汽车站、线路时刻的查询及汽车票预订服务。【联运服务】提供空铁公水多交通方式一站式购票及信息查询服务，省时省心，出行更多选择。【出行服务】提供高铁订餐、酒店预订、约车接送站、铁路游、景区门票预订、铁路商城、出行保险等服务，吃住行游购娱，一款APP满足您的出行需求。【温馨服务】提供临时乘车证明、重点旅客预约、遗失物品查找等便捷服务功能，让您出行无后顾之忧。【会员服务】提供会员权益及支持使用积分兑换车票等相关服务。更多信息请关注微信公众号：铁路12306

Latest Version

5.9.5

Size

166.0 MB

First Released

Sep 30, 2013

Experience China at Full Speed—The Official Way.

Join over 177 million travelers. Download the official 12306 app to secure your high-speed rail seats with zero booking fees, priority waitlisting, and real-time travel updates.

FAQ

Frequently Asked Questions

Everything you need to know about 铁路12306

Is 铁路12306 the official platform for purchasing train tickets in China?

Yes, 铁路12306 is the official and sole authorized online ticket sales platform for China Railway, including its mobile application. No third-party platform is authorized to sell tickets.

Does the 铁路12306 app charge extra fees for train tickets or services?

No, 铁路12306 does not charge additional acceleration package fees, mandate insurance sales, or require membership fees for ticket purchases. It aims for transparent pricing.

What types of travel services are available through the 铁路12306 app?

铁路12306 offers comprehensive travel services including train, flight, and bus ticket booking. It also provides hotel accommodation, online dining, car rental, and tour booking.

Does 铁路12306 provide accessibility features for specific user groups?

Yes, 铁路12306 provides a large-font version for elderly users and an accessibility version for visually impaired individuals, ensuring convenient use for diverse populations.

Can users select specific seats or utilize a waitlist for sold-out tickets on 铁路12306?

Yes, 铁路12306 allows users to select preferred seats or berths. It also features a "no ticket候补" (waitlist) service that automatically issues tickets if they become available.

Does the 铁路12306 app provide real-time updates for train departures and arrivals?

Yes, 铁路12306 delivers accurate, real-time information regarding train delays, cancellations, departure times, arrival times, and carriage details, ensuring passengers stay informed.

Does 铁路12306 offer integrated booking for multiple modes of transport?

Yes, 铁路12306 provides a "联运服务" (intermodal service) for one-stop booking and information inquiry across air, rail, road, and water transportation, simplifying travel planning.

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