bigbasket: The Fastest Way to Care for Your Family in India

Bridge the distance and manage your household back home with 10-minute grocery delivery, 20,000+ products, and the reliability of a TATA Enterprise.

E-Commerce ›Food & Drink ›

Publisher

SUPERMARKET GROCERY SUPPLIES PRIVATE LIMITED

Freshness in a Flash

Discover the interface used by 9M+ users.

Bigbasket mobile app interface showing instant grocery delivery in 10 minutes.

A promotional banner for bigbasket offering free delivery on the first three orders featuring a shopping bag filled with groceries

Bigbasket app interface displaying supersaver offers on top grocery brands

Real-time order tracking map on the bigbasket app showing a ten minute delivery status to Mom's home.

Bigbasket app screen showing 10 minute delivery and scheduled delivery options for grocery shopping

Interface of bigbasket app highlighting its 10 minute delivery service and a big Indian grocery sale

Support Your Family in India from Anywhere

The tools that make this app stand out, trusted by 9M+ users.

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10-Minute Instant Delivery

Solve your parents' grocery emergencies in real-time with bigbasket now, delivering essentials in select cities within minutes.

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The TATA Trust & Quality

Rest easy knowing your family receives farm-fresh produce and premium staples sourced directly from farmers and trusted brands.

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Culturally Intuitive Search

Effortlessly find regional items by searching in 7 Indian languages, making it simple to manage a traditional household remotely.

Loved by users worldwide

Trusted by 9M+ people who love this app.

"Living in San Francisco, I used to worry about my parents in Bangalore getting their daily essentials. With bigbasket, I can order fresh vegetables and have them delivered in 10 minutes from across the globe. The TATA brand name gives me total peace of mind regarding quality and reliability."

Priya Sharma, Tech Professional

"Managing my family's household in Delhi from New York has never been easier. The regional language search helps me find exactly what my grandmother needs, and the SmartBasket feature makes reordering monthly groceries a 30-second task. Truly a lifesaver for NRIs caring for parents."

Anish Gupta, Project Manager

Review Analysis

Insights from user reviews.

Sentiment Score

34%

Negative

Summary

This mobile app receives largely negative feedback, despite some users praising its product quality, efficient delivery service, and the professionalism of its delivery personnel. Many customers appreciate the occasional good deals and value for money. However, a significant portion of reviews highlights critical issues, including severe app bugs like a persistent "icon updated" pop-up loop on iOS 26/26.1 that makes the application unusable. Moreover, users frequently report unsatisfactory customer support, problems with order accuracy, delayed deliveries, and frustrating experiences with returns, refunds, and promotional offers, leading many to label the service as unreliable or fraudulent.

Common Themes

Product Quality(5)

Overall Service Experience(3)

Delivery Speed & Reliability(2)

Customer Service (Delivery Staff)(2)

Value for Money(2)

About the app

Everything you need to know about bigbasket: 10 min Grocery App.

Description

bigbasket: A TATA Enterprise Introducing bigbasket now: Get your groceries delivered in 10 minutes. Choose from 20000+ grocery essentials. Available only in select cities. bigbasket is India’s leading online grocery shopping app, trusted by 10 million+ happy customers and counting! Install the bigbasket app now and get your groceries delivered in 300+ cities and towns across India. Shop from a vast range of 20,000+ products including farm-fresh fruits and vegetables, groceries, fish, chicken, meat, home & household essentials, pet care needs, organic products, beauty and hygiene, imported and gourmet & more at the best prices. Enjoy hassle-free online grocery shopping and home delivery at just a click of a button. FEATURES AND SERVICES What to expect from us? * Wide range of products, including fresh fruits and vegetables: Choose from a vast collection of 20,000+ products across 1000+ national and international brands including Aashirvaad, Amul, Bisleri, Cadbury, Complan, Fresho, Haldiram, Himalaya, Horlicks, Kellogg’s, Lays, Lizol, Nandini, Nescafe, Nivea, Nutella, Patanjali, Saffola, Sunpure, Surf Excel, Vim, Zespri to name a few. And yes, we have a full range of fresh fruits and vegetables, procured directly from farmers! * Enjoy low prices and great offers: Buy at low prices with great offers including discounts, bundle pack offerings, promotions. * Fast and Secure Checkout: Pay by UPI, net-banking, credit and debit cards options and e-wallets. * Assured quality: We source most of our fruits, vegetables and private label staples (bb Royal, bb Popular) directly from farmers. * Search in 7 languages: Our app supports searching for items in seven regional languages. Search for “vendakkai” or “bhindi” or “ladies finger”, we’ll get it right automatically. * Easy search options: Easily shop from your past purchases with the help of SmartBasket, else use our various search options: scan the bar code search, give voice commands, use filters on categories or brands. FEEDBACK / APP SUGGESTIONS: At bigbasket your shopping experience is our priority and we would love to know how we can improve our app as well as services. If you have any suggestions to improve our app, please mail us at productteam@bigbasket.com. For any inputs on our service we are at customerservice@bigbasket.com, https://www.facebook.com/Bigbasketcom or 18601231000.

Latest Version

8.21.1

Size

173.2 MB

First Released

Jun 26, 2013

Care for Your Family in India, Wherever You Are

Experience the trust of TATA with 10-minute grocery deliveries. Join millions of NRIs who bridge the distance and keep their loved ones' homes stocked with fresh essentials in just a tap.

FAQ

Frequently Asked Questions

Everything you need to know about bigbasket: 10 min Grocery App

What is bigbasket?

bigbasket is India’s leading online grocery shopping app, part of a TATA Enterprise. It offers over 20,000 products for delivery across more than 300 Indian cities and towns.

How fast is bigbasket's grocery delivery service?

bigbasket offers grocery delivery as fast as 10 minutes in select cities. Customers can also choose quick delivery or schedule it for a later time.

Does bigbasket offer free delivery for new users?

Yes, bigbasket offers free delivery on a new user's first three orders. This provides an incentive for trying the service.

What types of products are available on the bigbasket app?

The bigbasket app offers over 20,000 products. This includes fresh fruits, vegetables, groceries, fish, chicken, meat, household essentials, pet care, organic items, beauty products, and gourmet selections.

In how many cities does bigbasket provide its services?

bigbasket delivers groceries in over 300 cities and towns across India. The 10-minute delivery service is available in select cities.

What payment methods does bigbasket accept?

bigbasket accepts various payment methods. These include UPI, net-banking, credit cards, debit cards, and e-wallets for fast and secure checkout.

Can users track their orders on bigbasket?

Yes, bigbasket provides real-time updates for orders. Users can view the order status and delivery progress directly within the app.

Does bigbasket offer discounts and promotions?

Yes, bigbasket regularly offers low prices and great offers. These include discounts, bundle pack offerings, and various promotions.

How does bigbasket ensure product quality?

bigbasket ensures product quality by sourcing most fruits, vegetables, and private label staples (bb Royal, bb Popular) directly from farmers. This process guarantees freshness.