Civica: Your Essential Digital Link to Medellín

The all-in-one super app to navigate the Metro, pay utility bills, and manage your money securely. Stay connected to your city and support your family from anywhere in the world.

Finance & Crypto ›City Services ›

Publisher

Metro Medellin

Medellín at Your Fingertips

Discover the interface used by 344K+ users.

Civica app interface showing options for Medellin Metro QR code travel and digital payments

Civica app interface showing a map of Medellin with nearby points of interest and trip planning features

Mobile screen showing the Civica app QR code payment interface for use in shops and taxis

Civica app interface showing how to update a transit card balance using NFC on a smartphone.

Medellín in Your Pocket, From the U.S.

The tools that make this app stand out, trusted by 344K+ users.

🚇

Seamless Metro Access

Skip the ticket lines. Generate a QR code to enter the Metro system instantly as soon as you land, moving through the city like a true local.

🏠

Remote Bill Management

Take care of home from abroad. Pay EPM utility bills and public services directly through the app to ensure your family's needs are always met.

💸

Instant Financial Support

Send money to loved ones or top up Colombian SIM cards without delays or high fees using the integrated Cívica Pay and DaviPlata wallet.

Loved by users worldwide

Trusted by 344K+ people who love this app.

"Living in Miami makes it hard to manage my family's expenses back in Medellín, but Cívica changed everything. I can pay utility bills and send money to my parents instantly. It provides such peace of mind knowing I can handle things from abroad."

Valentina R.

"I travel to Medellín often for business and this app is essential. Skipping the lines for Metro tickets and using the QR code is so convenient. It is also great for paying at local shops without needing to carry a lot of cash."

Carlos M.

Review Analysis

Insights from user reviews.

Sentiment Score

25%

Negative

Summary

This mobile app receives overwhelmingly negative feedback, with users frequently reporting critical issues across its core functionalities. Persistent problems include NFC card reading and saldo updates, QR code malfunctions, and general app instability leading to crashes and prolonged loading times, with one user specifically noting issues after a recent update caused the app to close during NFC balance updates. The registration and login processes are also widely criticized as cumbersome, error-prone, and often prevent users from gaining access. While some users appreciate the app's ability to display route information and a security feature for blocking lost cards, these positives are largely overshadowed by significant reliability and usability concerns.

Common Themes

NFC Reading (at stations)(1)

Core Functionality (metro access)(1)

Route Information(1)

Foreigner Usability (navigation)(1)

Card Blocking Feature(1)

About the app

Everything you need to know about Civica.

Description

Cívica. La app con todo, en la ciudad que lo tiene todo. Descarga gratis la app con la que podrás tener a Medellín y su Área Metropolitana en tus manos. Con Cívica tendrás una nueva forma de planear tus viajes e ingresar al Metro. Además, con Cívica Pay podrás pagar tus compras y facturas. Activa ya tu cuenta y disfruta de todos los beneficios: Con la misma aplicación podrás planear tus viajes, pagarlos e ingresar al Metro usando el código QR de la aplicación. Así llegas más fácil a tu destino. Pasa y recibe plata entre usuarios Cívica Pay sin costo y sin demora. En cualquier momento que lo necesites podrás consultar tu saldo o tus movimientos y recargar tu Cívica Pay desde otros bancos con PSE. Desde la misma app podrás pagar las facturas de servicios públicos y privados. Con Cívica Pay podrás pagar tus compras en más de 10.000 establecimientos comerciales usando la cámara de tu celular. Recarga minutos en tu celular desde Cívica Pay sin costo. Si necesitas dinero en efectivo, podrás sacar plata de tu saldo en cualquier cajero de Davivienda. Descarga Cívica y empieza a disfrutar de la app con todo. Cívica Pay (DaviPlata) es un depósito de dinero electrónico amparado por el seguro de depósito de Fogafin, aplican valores máximos y mínimos permitidos para la administración, desde y hacia DaviPlata.

Latest Version

2.0.41

Size

251.2 MB

First Released

Apr 6, 2021

Take Control of Your Life in Medellín, From Anywhere

Join over 344,000 users bridging the gap between the U.S. and Colombia. Pay bills, send money via Cívica Pay, and navigate the Metro like a local on your next trip home. Get the official app today.

FAQ

Frequently Asked Questions

Everything you need to know about Civica

How can I use the Civica app to travel on the Medellín Metro?

Yes, users can travel on the Medellín Metro by planning trips and generating a QR code within the Civica app, which replaces physical tickets or cash.

What is Civica Pay?

Civica Pay is an electronic money deposit, backed by Fogafin's deposit insurance, that enables users to pay bills, make purchases, transfer money, and manage funds within the Civica app.

Can I pay bills using the Civica app?

Yes, the Civica app allows users to pay both public and private service bills directly from their Civica Pay account, simplifying financial management.

How do I make purchases using Civica Pay?

Users make purchases with Civica Pay by scanning QR codes using their cell phone camera at over 10,000 commercial establishments that accept the service.

Are money transfers between Civica Pay users free?

Yes, transferring money between Civica Pay users is free of charge and occurs instantly, allowing for quick and cost-effective transactions.

Can I withdraw cash from my Civica Pay balance?

Yes, Civica Pay users can withdraw cash from their balance at any Davivienda ATM, providing access to physical money when needed.

Is Civica Pay a secure service for managing money?

Yes, Civica Pay (DaviPlata) is an electronic money deposit protected by Fogafin's deposit insurance, ensuring the security of user funds within the app.

How can I recharge my Civica Pay account?

Users can recharge their Civica Pay account directly from other banks using PSE within the app, and also check their balance and transaction history.

Does the Civica app help with trip planning?

Yes, the Civica app includes a feature to plan trips within Medellín and its Metropolitan Area, helping users navigate to their destinations more easily.