Coolblue: Discover the Best Tech and Make the Right Choice

Name: Coolblue
Availability: InStock
Rating: 4.77 (165000 reviews)

From visualizing TVs in your room with AR to finding the perfect accessories, we make shopping for electronics effortless and worry-free.

Publisher

Coolblue BV

See Innovation in Action

Discover the interface used by 1M+ users.

Coolblue app product page showing a Samsung Neo QLED TV with review ratings and shopping cart options

Smartphone screen showing the Coolblue app AR feature virtually placing a 55 inch Samsung TV on a living room wall

Coolblue app interface showing smartphone comparison tool for iPhone

Coolblue app screen displaying product tips, manuals, and reviews for Sony headphones.

Coolblue app screenshot showing an order tracking notification and product recommendations for tablets and smartwatches.

The Coolblue app scanning a QR code on a laptop in-store to show product details and comparisons.

The Smarter Way to Shop Tech

The tools that make this app stand out, trusted by 1M+ users.

📺

Virtual Room Placement

Stop wondering if that TV is too big. Use AR to virtually place it on your wall or cabinet to ensure a perfect fit before you buy.

📊

Data-Driven Comparisons

Compare any new smartphone directly against your current iPhone to see exactly how much you are gaining in speed, camera quality, and battery life.

🛡️

Guaranteed Compatibility

Avoid the hassle of returns. Our app automatically filters accessories like chargers and cases that are 100% compatible with your specific devices.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"The AR feature is a total game-changer. I was torn between two TV sizes, but seeing them virtually on my own wall saved me from a huge mistake. The delivery tracking is also the most precise I have ever used."

Mark Stevens

"I love how it compares my current iPhone to the latest models. It made the upgrade decision so easy! Plus, finding a compatible screen protector was stress-free because the app automatically filtered exactly what fits my device."

Sarah Jenkins

Review Analysis

AI-powered insights from user reviews.

Sentiment Score

22%

Negative

Summary

The mobile app receives predominantly negative feedback, with a low overall sentiment score. Users frequently criticize the poor customer service, citing unresponsiveness, unfulfilled promises, and difficulty in contacting support. Many issues are reported regarding app functionality, including crashes, inability to process returns and orders, and a confusing interface for energy management. While a few users praise the app's ease of use and quick delivery, widespread complaints about delayed or incorrect deliveries, misleading advertisements, and products sold with defects contribute to a frustrating user experience.

Common Themes

Feature Requests(8)

Customer Service(2)

App Functionality(2)

Delivery Experience(1)

Product & Pricing(1)

About the app

Everything you need to know about Coolblue.

Description

With the Coolblue App, you always have the best assortment for you at your fingertips and you can find what you're looking for super fast. This way, you know exactly where your order is, what the best product for you is, and where to get an answer to all your questions. With the Coolblue App, you can take care of the tasks at hand. • Place TVs in your room virtually: view TVs in their real size wherever you want, such as on a cabinet or on the wall. The app helps you make the right choice. • Suitable accessories for you: we check which accessories fit on your smartphone or tablet. You can choose screen protectors, chargers, and more from our assortment without any worries. • Easily track your package: open the app to know exactly where your order is or turn on notifications so that we can send you a message when your package is on its way. • Compare to your own iPhone: simply add your current iPhone to the comparison with a new smartphone and check the improvements in size, speed, camera, screen quality, and more. The best assortment for you Compare products, view specifications, and read all reviews. Made a choice? You can place your order right away. The right information for you Know exactly where your package is, easily register your return, and receive super-fast answers to all your questions. With the Coolblue App, you can take care of the tasks at hand. The best store experience Are you in the store? Scan products with the app and compare products yourself, view specifications, and read all reviews. Service with a smile We make the app a little better every day, but we need you for that! Do you have any questions or comments? Send an email to customerservice@coolblue.nl.

Latest Version

3.59.1

Size

162.8 MB

First Released

Aug 4, 2017

Ready to shop with total confidence?

Join over 1 million shoppers using AR room planning and expert comparison tools to find the perfect gear. Get the 'Service with a Smile' experience delivered straight to your pocket.

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