e-Mongolia

e-Mongolia

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Logo of e-Mongolia

e-Mongolia: Your Official Digital Gateway to Government Services

Manage your passport, civil registration, and assets from anywhere in the world. Skip the paperwork and access official records, submit petitions, and stay connected to home with a single tap.

Publisher

Communications and Information Technology Authority

Category

Productivity

Downloads

1M+

User Rating

3.7/5

Total Ratings

200

Locales

1

Your Digital Consulate

Discover the interface used by 1M+ users.

Two smartphones displaying the e-Mongolia app interface in light and dark modes with a three million downloads milestone

Two smartphones displaying the e-Mongolia app interface in light and dark modes with a three million downloads milestone

A mobile phone displaying the guide feature of the e-Mongolia government services application.

A mobile phone displaying the guide feature of the e-Mongolia government services application.

The e-Mongolia app home screen featuring Mongolian government services and documents.

The e-Mongolia app home screen featuring Mongolian government services and documents.

Mobile phone screen of the e-Mongolia app highlighting government inquiries available in five languages.

Mobile phone screen of the e-Mongolia app highlighting government inquiries available in five languages.

A smartphone screen showing the motor vehicle information section of the e-Mongolia app with details for fines, taxes, and insurance.

A smartphone screen showing the motor vehicle information section of the e-Mongolia app with details for fines, taxes, and insurance.

Interface of the e-Mongolia app showing utility bill payment options for housing and electricity.

Interface of the e-Mongolia app showing utility bill payment options for housing and electricity.

e-Mongolia mobile app interface showing an AI agent chatbot for government service inquiries

e-Mongolia mobile app interface showing an AI agent chatbot for government service inquiries

Your Link to Mongolia, From Anywhere

The tools that make this app stand out, trusted by 1M+ users.

🛂

Digital Document Hub

Access your passport details, civil registration, and family records instantly without the need for an embassy visit.

📈

Asset & Share Tracking

Monitor your government-held information and stay updated on your state-owned shares and financial interests in real-time.

⚖️

Direct Civic Access

Submit official petitions, participate in government surveys, and track the progress of your requests through a transparent system.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"

"Living in Chicago makes it nearly impossible to handle administrative tasks in Ulaanbaatar, but e-Mongolia has been a lifesaver. I managed to check my stock shares and monitor my property records without a single international flight. The transparency and efficiency are exactly what I needed to stay connected and compliant from abroad."

Bat-Erdene T.
"

"As a student in Washington D.C., I was dreading the paperwork for my passport renewal and family records. The intelligent agent in the app guided me through every step seamlessly. It is incredibly convenient to have all my civil registration data and the ability to submit official petitions right in my pocket."

Saranzaya B.

Review Analysis

Insights from user reviews.

Sentiment Score

26%
Negative

Summary

Users express mixed feelings about this app, appreciating its aim to simplify access to government services and finding it easy to use once access is gained. However, the app is plagued by widespread technical issues, particularly concerning login and registration, with many overseas users unable to access it due to the mandatory Mongolian phone number requirement. Numerous reviews highlight frequent crashes, freezing, and slow loading times, making the overall user experience frustrating. Additionally, customers report unhelpful support and various specific bugs that hinder the app's intended functionality.

Common Themes

Login Difficulties(17)
Poor Performance(11)
Overseas User Restrictions(9)
Various Technical Bugs(7)
Government Service Simplification(6)
Unresponsive Support(3)

About the app

Everything you need to know about e-Mongolia.

Description

Төрийн үйлчилгээг орон зай, цаг хугацаанаас үл хамааран авахаас гадна тухайн үйлчилгээг хэрхэн авах талаар хөтлөх мэдээллийг ухаалаг агентаас авах боломжтой. Мөн өөрийн болон хүүхдийн иргэний бүртгэл, гадаад паспорт, хувьцаа зэрэг төрд байгаа бусад мэдээллийг нэг дороос харах, Засгийн газрын санал асуулгад оролцох, өргөдөл гомдол илгээх, түүний шийдвэрлэлтийн явцыг хянах боломжтой юм. In addition to accessing government services regardless of time and location, citizens can receive step-by-step guidance from an intelligent agent on how to obtain government services. They can also view a wide range of government-held information-such as their own and their children’s civil registration records, passports, and shares in one place. Furthermore, they have the opportunity to participate in government surveys, submit petitions or complaints, and monitor the progress of their resolution.

Latest Version

5.0.4

Size

147.3 MB

First Released

Jun 2, 2020

Your Government Services, Just a Tap Away

Skip the embassy trips and manage your passports, shares, and civil records directly from the USA. Join over 1 million citizens using e-Mongolia for a faster, smarter connection to home.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about e-Mongolia

What is the e-Mongolia app?

The e-Mongolia app provides remote access to various government services and information. It includes guidance from an intelligent agent to help users navigate services and manage their personal government records.

Can I track my personal government records with e-Mongolia?

Yes, the e-Mongolia app allows users to track their civil registration, passports, and shares, including those for their children. It centralizes government-held personal information for convenient access.

Does e-Mongolia support multiple languages for government inquiries?

Yes, the e-Mongolia app offers over 60 types of inquiries in 5 additional languages. These include French, Russian, Chinese, Korean, and English, enhancing accessibility for diverse users.

Can I pay utility bills using the e-Mongolia app?

Yes, the e-Mongolia app facilitates easy payment for utility bills. Users can connect and pay for HOA, electricity, heating, and apartment-related services directly through the app.

How does the e-Mongolia AI agent assist users?

The e-Mongolia AI agent acts as an intelligent assistant, offering step-by-step guidance on how to obtain government services. It provides relevant information and answers user questions within the app.