Klara – Seamless communication for modern healthcare

Connect with your care team through secure messaging and video visits. Skip the phone tag, fill out forms digitally, and manage your health on your terms—all in one HIPAA-compliant app.

Medical ›

Publisher

Klara Technologies Inc.

Seamless Care, Visualized

Discover the interface used by 1M+ users.

A mobile app interface showing a secure chat between a healthcare provider and a patient with uploaded medical documents

Klara app features for patient communication including text messaging web chat call to text and voicemail transcriptions

Interface of the Klara app showing an automated medical follow-up message with post-procedure instructions sent to a patient.

Klara app interface showing a list of customizable message templates for healthcare provider communication.

Interface of the Klara app showing a clinical team shared inbox with patient message threads and status tags.

A secure chat window in the Klara app showing communication between a patient and a medical provider with a document attachment.

Klara app interface for a healthcare provider to start a secure video telehealth visit with a patient

Healthcare that fits your lifestyle

The tools that make this app stand out, trusted by 1M+ users.

💬

Message Your Provider Anytime

Skip the phone tag. Send secure messages to your care team to ask questions or request refills when it is convenient for you, not just during office hours.

📝

No More Waiting Room Paperwork

Complete intake forms and sign medical documents digitally from your phone before you arrive. Save time and breeze through your appointments without the clipboard.

📸

Visual & Virtual Consultations

Share photos for quick specialist reviews or join secure video visits from home. Get high-quality care and professional advice without the unnecessary travel.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"Klara has completely removed the stress of coordinating with my doctor's office. I can message my provider directly, fill out digital forms on the go, and even do video visits without any technical headaches. It feels like healthcare finally caught up with the 21st century."

Sarah Jenkins

"Our practice has seen a massive improvement in workflow since switching to Klara. Consolidating all patient communication into one HIPAA-compliant platform has allowed my team to respond faster and reduce no-shows through automated reminders. It's an essential tool for any modern clinic."

Dr. Marcus Chen

Review Analysis

Insights from user reviews.

Sentiment Score

Negative

Summary

This mobile app receives overwhelmingly negative feedback, primarily due to its highly frustrating and cumbersome login and authentication process. Users frequently report being forced to re-authenticate with multiple verification steps (including phone number, text codes, email, and date of birth) every time they open the app, often minutes apart, despite selecting "remember me" options. Many reviews highlight persistent technical bugs such as app crashes, freezing, failure to send verification codes, phone number formatting errors, and regression in login persistence, particularly after recent updates. While some positive aspects like easy and secure communication when functional, and the retention of conversation history, are mentioned, these are heavily overshadowed by severe usability problems.

Common Themes

App Stability & Performance(9)

Technical Bugs(7)

User Interface & Experience(6)

Communication Features(5)

Recent Updates(4)

Data Retention(1)

About the app

Everything you need to know about Klara – Patient communication.

Description

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient. Customer support is available in-app or by email at support@klara.com. FOR PROVIDERS (Patients, see below) With Klara, you can: 1. Provide your patients with excellent care no matter where they are through secure messaging and video visits 2. Communicate directly with patients, team members, and external providers 3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant 4. Respond to texts, voicemails, website messages in one central place 5. Assign messages to your colleagues for quick responses 6. Send eForms for patients to fill out digitally 7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc. 8. And more! You need a Klara account to use this app. Sign up for a free demo on our website. FOR PATIENTS Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number. Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Latest Version

1.31.0

Size

40.2 MB

First Released

Apr 11, 2016

Your Healthcare, Just a Message Away

Join over 1 million patients who have traded phone tag for effortless communication. Download Klara today to message your doctor, fill out forms, and attend video visits—all in one secure, HIPAA-compliant app.

FAQ

Frequently Asked Questions

Everything you need to know about Klara – Patient communication

What is the Klara app?

Klara is a secure messaging and telemedicine solution for healthcare teams and patients. It facilitates secure communication, video visits, and automated patient outreach, enhancing patient care and practice efficiency.

Is the Klara app HIPAA compliant?

Yes, Klara ensures HIPAA compliance for all transmitted information, including messages, documents, photos, and eForms. This protects sensitive patient health information.

How do patients access Klara?

Patients access Klara by downloading the app or by visiting patient.klara.com and entering their mobile phone number. No login or password is required for the web portal.

Can healthcare providers use Klara for video visits?

Yes, Klara enables healthcare providers to conduct secure video visits with patients, fully integrated within the platform. This facilitates remote care delivery.

Does Klara offer automated patient communication?

Yes, Klara automates routine patient outreach, including appointment reminders, pre-visit instructions, and post-visit follow-ups. This streamlines communication and frees up staff time.

Can Klara integrate patient eForms?

Yes, Klara allows healthcare teams to send eForms for patients to fill out digitally. The platform manages the submission and integration of these forms, including HIPAA documents.

How do healthcare teams collaborate within Klara?

Klara supports team collaboration through shared inboxes, allowing colleagues to communicate internally, assign messages, and coordinate patient care efficiently.

Can Klara manage voicemails and text messages?

Yes, Klara centralizes responses to texts, voicemails, and website messages. It includes features like call-to-text and voicemail transcriptions to streamline patient communication efficiently.

Who needs a Klara account to use the app?

Providers need a Klara account to use the app. Patients use the app if their healthcare provider utilizes Klara, or they access it via patient.klara.com.

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