My Hera

My Hera

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Logo of My Hera

My Hera: Your Smart Utilities and Sustainability Hub

Take full control of your energy, water, and waste services. Monitor real-time consumption, pay bills with a tap, and earn rewards for your eco-friendly actions all in one app.

Download on App Store

Publisher

Hera spa

Category

Utilities

Downloads

667K+

User Rating

4.4/5

Total Ratings

25K+

Locales

1

Efficiency at a Glance

Discover the interface used by 667K+ users.

My Hera mobile app home screen showing utility bill status and sustainability rewards program

My Hera mobile app home screen showing utility bill status and sustainability rewards program

My Hera app interface showing utility supplies management for gas and electricity with bill payment status

My Hera app interface showing utility supplies management for gas and electricity with bill payment status

Smartphone screen of the My Hera app showing consumption comparison statistics for utility usage.

Smartphone screen of the My Hera app showing consumption comparison statistics for utility usage.

The My Hera mobile app displaying an hourly energy consumption graph on a smartphone screen

The My Hera mobile app displaying an hourly energy consumption graph on a smartphone screen

Mobile screen showing the My Hera app map interface with locations for utility service points and electric vehicle charging stations

Mobile screen showing the My Hera app map interface with locations for utility service points and electric vehicle charging stations

Interface of the My Hera app displaying support options for utility assistance and environmental reporting

Interface of the My Hera app displaying support options for utility assistance and environmental reporting

A smartphone displaying the My Hera app notifications screen with alerts for bill issuance and meter self-reading periods

A smartphone displaying the My Hera app notifications screen with alerts for bill issuance and meter self-reading periods

Master Your Home Utilities with Ease

The tools that make this app stand out, trusted by 667K+ users.

📈

Real-Time Usage Tracking

Take control of your budget with hour-by-hour consumption data and smart meter insights to eliminate waste.

📱

One-Tap Secure Payments

Skip the paperwork with instant digital billing and secure payment methods designed for your mobile lifestyle.

🌍

Rewards for Going Green

Turn your sustainable actions into benefits through the #genHERAZIONI program and integrated eco-services.

Loved by users worldwide

Trusted by 667K+ people who love this app.

"

"Managing my home utilities used to be a chore, but My Hera changed everything. I can track my electricity consumption hour by hour and pay bills in seconds. It's the ultimate tool for anyone who values their time and wants full control over their household expenses."

Marco Rossi
"

"I love how this app combines utility management with sustainability. The #genHERAZIONI rewards make being eco-friendly fun, and having the Rifiutologo integrated means I never have to guess about recycling again. It’s essential for a modern, conscious family."

Giulia Bianchi

Review Analysis

AI-powered insights from user reviews.

Sentiment Score

26%
Negative

Summary

This app generally receives negative feedback from users, largely due to severe instability and functionality issues following recent updates. While some users appreciate the convenience of bill payment features and note improvements in the auto-reading process, these positive aspects are frequently overshadowed. Common complaints include app crashes, difficulties with logging in, and the app being frequently unavailable or non-responsive. Many users also report that core functions like auto-reading are often non-functional or hard to locate, and there are specific version-related bugs such as issues with installment payments on iOS after updates and crashes reported on iOS 15.8.4.

Common Themes

Ease of Use & Design(5)
Bill Payment Features(4)
Auto-reading Process(1)

About the app

Everything you need to know about My Hera.

Description

My Hera è l’app per i clienti residenziali del Gruppo Hera, completamente gratuita, che ti consente di gestire tutte le tue forniture dove e quando vuoi. Scaricala subito e accedi con le credenziali che già utilizzi per i Servizi Online se sei un utente registrato, oppure crea un nuovo account. Grazie all'app potrai: - Consultare l’archivio delle bollette dei servizi gestiti dal Gruppo Hera - Pagare le tue bollette direttamente online, con diversi sistemi e in totale sicurezza - Monitorare l’andamento dei tuoi consumi reali, fino al dettaglio ora per ora se hai il contatore 2G - Effettuare l’autolettura - Attivare l’invio elettronico della bolletta e domiciliazione - Consultare Bollett@Smart direttamente dal dettaglio della tua bolletta (se hai attivato l’invio elettronico della bolletta) - Visualizzare sulla mappa i punti Hera, le tue forniture, e le stazioni ecologiche e di ricarica più vicine a te - Accedere a #genHERAZIONI, il programma che premia le tue azioni sostenibili - Attivare/accedere al Diario dei Consumi - Accedere alle app Acquologo e Rifiutologo - Controllare i valori medi della qualità dell’acqua negli indirizzi di fornitura dove il servizio è attivo Attraverso l'app, puoi anche metterti in contatto con noi per: - ricevere assistenza su contratti e pagamenti - conoscere le nuove offerte commerciali - attivare il servizio per il ritiro di rifiuti ingombranti - effettuare segnalazioni di tipo ambientale - avvisare il pronto intervento in caso di guasti alla rete idrica. Hai bisogno di assistenza su My Hera? Scrivi a supportoapp@gruppohera.it Link alla dichiarazione di accessibilità: https://myhera.gruppohera.it/docs/accessibilita.pdf

Latest Version

6.2.0

Size

72.8 MB

First Released

Jul 24, 2017

Take Full Control of Your Home Energy and Sustainability

Join over 600,000 smart managers who use My Hera to track hourly consumption, pay bills securely, and earn rewards for eco-friendly living. Download now and simplify your daily routine.

Download on App Store