My Hera
Take full control of your energy, water, and waste services. Monitor real-time consumption, pay bills with a tap, and earn rewards for your eco-friendly actions all in one app.
Publisher
Category
UtilitiesDownloads
667K+User Rating
Total Ratings
25K+Locales
1Discover the interface used by 667K+ users.
The tools that make this app stand out, trusted by 667K+ users.
Take control of your budget with hour-by-hour consumption data and smart meter insights to eliminate waste.
Skip the paperwork with instant digital billing and secure payment methods designed for your mobile lifestyle.
Turn your sustainable actions into benefits through the #genHERAZIONI program and integrated eco-services.
Trusted by 667K+ people who love this app.
"Managing my home utilities used to be a chore, but My Hera changed everything. I can track my electricity consumption hour by hour and pay bills in seconds. It's the ultimate tool for anyone who values their time and wants full control over their household expenses."
"I love how this app combines utility management with sustainability. The #genHERAZIONI rewards make being eco-friendly fun, and having the Rifiutologo integrated means I never have to guess about recycling again. It’s essential for a modern, conscious family."
Insights from user reviews.
Sentiment Score
Summary
This app generally receives negative feedback from users, largely due to severe instability and functionality issues following recent updates. While some users appreciate the convenience of bill payment features and note improvements in the auto-reading process, these positive aspects are frequently overshadowed. Common complaints include app crashes, difficulties with logging in, and the app being frequently unavailable or non-responsive. Many users also report that core functions like auto-reading are often non-functional or hard to locate, and there are specific version-related bugs such as issues with installment payments on iOS after updates and crashes reported on iOS 15.8.4.
Common Themes
Everything you need to know about My Hera.
Description
Latest Version
6.2.0
Size
72.8 MB
First Released
Jul 24, 2017
Join over 600,000 smart managers who use My Hera to track hourly consumption, pay bills securely, and earn rewards for eco-friendly living. Download now and simplify your daily routine.
Everything you need to know about My Hera
My Hera is a free mobile application for residential customers of Gruppo Hera. It allows users to manage all utility supplies, access bills, monitor consumption, and utilize various services conveniently.
You access My Hera by using existing credentials for Gruppo Hera's Online Services. Alternatively, new users can create a new account directly within the app to get started.
Yes, the My Hera app allows you to pay your utility bills directly online. It supports various secure payment systems and provides access to your archived bills.
Yes, My Hera monitors your actual consumption trends. If you have a 2G meter, the app provides detailed hourly consumption data, along with a Consumption Diary for analysis.
Yes, the My Hera app includes a feature to perform self-reading for your utility meters. The app can also send notifications reminding you when it's the correct period for self-reading.
My Hera provides assistance for contracts, payments, commercial offers, bulky waste collection, environmental reports, and emergency interventions for water network failures.
Yes, the My Hera app features a map that displays Gruppo Hera points, your supply locations, and nearby ecological and charging stations.
#genHERAZIONI is a program within the My Hera app that rewards users for engaging in sustainable actions. It tracks progress and assigns eco-coins.
Yes, the My Hera app allows you to check the average water quality values. This feature is available for your supply addresses where the water service is active.
Yes, the My Hera app provides tools to manage notifications independently. This includes alerts for bill issuance and reminders for meter self-reading periods.
Yes, My Hera's Consumption Diary feature helps you compare your energy usage. You can compare it with other clients and your own consumption from previous years to find savings.
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