MySmartfren

MySmartfren

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Logo of MySmartfren

MySmartfren: Your Ultimate Connection to Indonesia

Instantly activate your eSIM, manage data packages, and earn exclusive rewards before you even land. The essential travel-tech companion for seamless connectivity and 1GB bonus data on your first sign-up.

Download on App Store

Publisher

SMARTFREN TELECOM, PT TBK

Category

Utilities

Downloads

3M+

User Rating

4.6/5

Total Ratings

110K+

Locales

1

Connectivity at a Glance

Join over 3M+ musicians using our pro interface.

A woman sitting in a chair and pointing at the MySmartfren app logo on a large smartphone screen

A woman sitting in a chair and pointing at the MySmartfren app logo on a large smartphone screen

Interface of MySmartfren app showing unlimited data package options and pricing

Interface of MySmartfren app showing unlimited data package options and pricing

Selection of eSIM data plans in the MySmartfren app for Indonesian mobile service.

Selection of eSIM data plans in the MySmartfren app for Indonesian mobile service.

Screenshot of the MySmartfren app dashboard showing mobile data quotas account balance and top up options

Screenshot of the MySmartfren app dashboard showing mobile data quotas account balance and top up options

MySmartfren app screen showing various data packages and internet plans for Indonesia

MySmartfren app screen showing various data packages and internet plans for Indonesia

MySmartfren app interface showing balance and digital payment options like GoPay and OVO

MySmartfren app interface showing balance and digital payment options like GoPay and OVO

MySmartfren app interface displaying rewards, loyalty points, and daily missions.

MySmartfren app interface displaying rewards, loyalty points, and daily missions.

MySmartfren app screen displaying multiple managed phone numbers for a single account

MySmartfren app screen displaying multiple managed phone numbers for a single account

MySmartfren app search screen showing various unlimited data package options and prices

MySmartfren app search screen showing various unlimited data package options and prices

Your Gateway to Seamless Indonesian Connectivity

Join 3M+ users who mastered their instrument with these tools.

📲

Instant eSIM Activation

Skip the airport kiosks. Activate Indonesia's first digital SIM directly on your device before you even land, ensuring you are online the moment you arrive.

💳

Global Payment Flexibility

Top up your balance or buy data packages securely using international credit cards, debit cards, or popular digital wallets like GoPay, OVO, and DANA.

🎁

Traveler Rewards & Bonuses

Start your journey with a 1GB welcome bonus and earn SmartPoin on every transaction to redeem for exclusive rewards and local Indonesian promos.

Loved by users worldwide

Trusted by 3M+ people who have transformed their experience with this app.

"

"Setting up an eSIM for my trip to Bali was seamless. I downloaded the app in San Francisco, picked a big data plan, and had high-speed internet the moment I landed. It saved me a fortune on international roaming fees!"

Mark Thompson
"

"As an Indonesian student living in NYC, I need to keep my home number active for banking OTPs. This app makes it incredibly simple to top up from abroad and manage my account without any hassle. The rewards are a great bonus!"

Sari Wijaya

Review Analysis

AI-powered insights from user reviews.

Sentiment Score

11%
Negative

Summary

Users express extreme dissatisfaction with the mobile app and service, primarily citing persistent network performance issues such as slow speeds and unreliable signal, even when shown as full. Many reviews highlight significant problems with data and quota, including lost vouchers, incorrect data allocation, and unexpected pulsa deductions. Additionally, customer service is frequently criticized for being unresponsive and unhelpful, alongside various app and website glitches like language issues and failed registrations. A small number of users, however, appreciate the bonuses and promotions offered by the service.

Common Themes

Network Performance(18)
Data/Quota Discrepancies(6)
Customer Support(5)
App/Website Usability(5)
Registration & Trust Issues(2)
Bonuses & Promotions(1)

About the app

Everything you need to know about MySmartfren.

Description

Login with ease and enjoy simplified experience: I. Easily check balance, top up, scan voucher data, or buy data packages. Also get recommendations that suit your needs. II. Add and manage multiple smartfren numbers in one account. III. Auto-login with your smartfren number or email. IV. Peace of mind with secure real-time payments. Enjoy multiple payment options from your balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards. V. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment. VI. Choose to auto renew plans and save more. Get more with the app: I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number. II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you. III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day. Make your smartphone smarter with Indonesia’s 1st & only Digital SIM (eSIM): I. Enjoy dual SIM smartphone without a physical SIM card II. Special packs with big quota available for devices that support eSIM Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat). For any additional query/support/feedback/suggestion, please contact us via : I. Call : 888 (from smartfren) or 08811223344 (others) II. Email : customercare@smartfren.com III. Instagram/Twitter: @smartfrencare We love your feedback to help us improve.

Latest Version

7.50.1

Size

88.9 MB

First Released

Mar 10, 2017

Ready for Your Indonesia Trip? Stay Connected Instantly

Download MySmartfren to activate your eSIM, claim your 1GB welcome bonus, and manage your data before you even land. Your digital bridge to Indonesia starts here.

Download on App Store