ONAY! — Your Smart Urban Navigator for Kazakhstan

Master public transit with real-time tracking, seamless QR payments, and virtual cards across Almaty, Karaganda, and beyond.

Transportation Apps ›Finance & Crypto ›Shopping & Deals ›

Publisher

ONAI PAY, TOO

Your City at a Glance

Discover the interface used by 2M+ users.

Promotional graphic for the ONAY transport app showing the mobile interface QR payment systems and award badges

Smartphone screen displaying the ONAY app interface for scanning a QR code to pay for bus fares.

Mobile phone screen showing the ONAY app interface for managing transport card balance and payments in Kazakhstan

Smartphone screen displaying the ONAY app virtual transport card with balance and payment options.

A mobile screen from the ONAY app showing the purchase of a monthly travel pass for Almaty

Mobile app screen for issuing a virtual student discount card for public transport in Kazakhstan

ONAY app screen showing bus route numbers for public transport.

ONAY app interface showing real-time bus locations and arrival times on a city map

Smartphone displaying a QR code for metro fare payment in the ONAY app

The ONAY app marketplace interface displaying categories for food grocery and pet product delivery

Master Your Urban Journey

The tools that make this app stand out, trusted by 2M+ users.

📍

Real-Time Transit Tracking

Never miss a bus or trolleybus with live GPS tracking and smart route planning across Almaty and beyond.

📱

Contactless QR Payments

Skip the cash and the language barrier—simply scan the QR code on board to pay for your ride in seconds.

💳

Seamless Virtual Card

Ditch physical tickets with a free virtual card. Manage your balance, auto-top-up, and buy fares for friends effortlessly.

Loved by users worldwide

Trusted by 2M+ people who love this app.

"Managing my daily commute in Almaty has never been easier. I especially appreciate the ability to link my family's cards to monitor their balances, and the virtual card feature means I never have to worry about carrying cash or physical cards again."

Elena Sokolova

"A must-have for any professional visiting Kazakhstan! The real-time bus tracking is incredibly accurate, and the QR payment system completely removes the language barrier when navigating public transit in a new city."

David Miller

Review Analysis

Insights from user reviews.

Sentiment Score

24%

Negative

Summary

The app receives overwhelmingly negative feedback, reflected in its low sentiment score. Many users report critical issues such as virtual cards disappearing with funds, recurring payment failures, and frequent app crashes, with some specifically noting that the iOS version crashes on launch or that fingerprint login fails, requiring app restarts. Functionality related to real-time bus tracking is often inaccurate or entirely non-operational, with users unable to see bus locations or accurate route information. Additionally, several reviews highlight problems with tourist accessibility due to country-specific registration requirements and a lack of support for international users, alongside requests for features like Apple Pay and a dark theme.

Common Themes

Payment and Virtual Card Issues(19)

App Stability and Performance(15)

Real-time Tracking & Map Inaccuracies(11)

Tourist & Registration Limitations(6)

Requested Features(6)

Customer Support & Feedback(4)

Advertisements(2)

About the app

Everything you need to know about ONAY! - Ваш городской помощник.

Description

ONAY! — транспортное приложение для жителей и гостей городов Алматы, Караганды, Сарани, Балхаша, Темиртау, Талдыкоргана и Усть-Каменогорска. Ваш ежедневный помощник для: Отслеживания передвижения общественного транспорта на карте города: • планируйте свое время, отслеживая автобусы и троллейбусы в онлайн режиме; • составляйте маршруты по остановкам и местам на карте; • просматривайте схемы маршрутов по всем видам общественного транспорта; • добавляйте частые маршруты в «Избранные», чтобы быстро переходить к их отслеживанию; • получайте информацию о перевозчике нажав на иконку общественного транспорта на карте; • узнайте на каком расстоянии находится ближайший транспорт нажав на иконку остановки на карте; Управления картой ONAY!: • бесплатно откройте виртуальную карту ONAY!; • оплачивайте проезд через иконку транспорта на карте, отсканировав QR или введя код транспорта вручную; • покупайте билеты для друзей и близких, нажав на кнопку "Купить еще"; • легко и быстро пополняйте баланс карты ONAY!; • воспользуйтесь функцией "Авто-пополнение" баланса карты ONAY!; • просматривайте историю поездок; • добавляйте карты родных и близких, чтобы отслеживать и пополнять их баланс; • приобретайте проездной абонемент; • блокируйте карту в случае утери или кражи; • добавляйте виджеты на рабочий стол телефона, для быстрого доступа к нужным функциям; Доступность для всех: • мы внедрили поддержку экранного чтения VoiceOver, чтобы приложение было полностью доступным для людей с нарушением зрения Маркетплейс внутри приложения: • Для жителей Алматы, Астаны и Караганды в приложении ONAY! доступен маркетплейс! Перейти в него можно нажав на "Магазин" в нижнем меню. Откройте для себя множество товаров, доступных в один клик. Обратная связь: По вопросам пользования приложением просим обращаться в Call-центр ONAY! (06:30 - 23:00): • Алматы и Талдыкорган: +7 (727) 397 01 91, +7 (777) 397 01 91 • Караганда, Сарань, Балхаш и Темиртау: +7 (7212) 50 60 50, +7 (777) 397 01 91 • Усть-Каменогорск: +7 (777) 397 01 91 Если у Вас возникли проблемы во время использования приложения, пожалуйста, напишите нам на электронную почту info@onay.kz. Ваша обратная связь очень важна для нас!

Latest Version

3.2.1

Size

239.0 MB

First Released

Sep 20, 2017

Ready to Navigate Kazakhstan Like a Local?

Join over 2 million users and simplify your journey with real-time transit tracking and seamless mobile payments across Almaty, Karaganda, and beyond. Download ONAY! today and start exploring with confidence.

FAQ

Frequently Asked Questions

Everything you need to know about ONAY! - Ваш городской помощник

What is the ONAY! app used for?

The ONAY! app is a transport application for residents and guests, enabling public transport tracking and ONAY! card management. It also features an in-app marketplace.

Which cities does the ONAY! app support?

The ONAY! app supports users in Almaty, Karaganda, Saran, Balkhash, Temirtau, Taldykorgan, and Ust-Kamenogorsk for transport. The marketplace is available in Almaty, Astana, and Karaganda.

How can I track public transport using the ONAY! app?

Yes, ONAY! allows tracking buses and trolleybuses in real-time on a city map. Users can plan routes, view schemes, add favorites, and check transport distance to stops.

Is the ONAY! virtual card free to obtain?

Yes, users can open a virtual ONAY! card for free through the ONAY! app. This feature facilitates cashless payments for public transport services.

How do I pay for travel using the ONAY! app?

You can pay for travel using the ONAY! app by scanning a QR code, entering a transport code manually, or using your ONAY! virtual card balance. Metro payments are also supported via QR.

Can I purchase a season pass with the ONAY! app?

Yes, the ONAY! app allows users to acquire a season pass for unlimited travel within a month. This can be paid directly from the virtual card balance.

Does the ONAY! app offer accessibility features for visually impaired users?

Yes, the ONAY! app provides full accessibility for people with visual impairments by integrating VoiceOver screen reading support, ensuring ease of use for all.

How can I manage my ONAY! card balance?

The ONAY! app allows users to easily top up their card balance, view trip history, and utilize an auto-top-up function for convenient and continuous use of their ONAY! card.

Is there an in-app marketplace in ONAY!?

Yes, ONAY! features a marketplace for residents of Almaty, Astana, and Karaganda. Users can access it via the 'Магазин' (Shop) button to find various products like groceries and flowers.

Can I block my ONAY! card if it is lost or stolen?

Yes, the ONAY! app includes a feature to block your ONAY! card immediately in case of loss or theft. This ensures the security of your funds and prevents unauthorized usage.

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