Shinsegae Duty Free: Your Gateway to Global Luxury and Exclusive Savings

Discover a curated world of K-beauty, premium liquors, and high-end fashion. Shop your favorites on the go, stack daily rewards, and enjoy a seamless pickup experience at Incheon Airport.

Online & In-Store Shopping ›

Publisher

SHINSEGAE DF Inc

Luxury at Your Fingertips

Discover the interface used by 2M+ users.

Two smartphones showing the Shinsegae Duty Free app interface with shopping categories and benefits

Shinsegae Duty Free mobile app screens showing luxury liquor and fashion shopping categories

Screenshot of the Shinsegae Duty Free mobile app homepage in English featuring a holiday fashion sale banner.

Shinsegae Duty Free app interface showing premium whiskey and liquor selection for online shopping

Shinsegae Duty Free app interface showing popular fashion items like cardigans and underwear with exclusive collection deals.

Shinsegae Duty Free app interface displaying top shopping benefits like daily points welcome gifts and brand sales

Shinsegae Duty Free app screen showing an online pop up store for Children Day with popular character gifts

Shop Luxury Without the Wait

The tools that make this app stand out, trusted by 2M+ users.

🏷️

Unbeatable Member Savings

Maximize your travel budget with daily reserves, grade-based discounts, and exclusive time sales on premium global brands.

⚡

Fast-Track Airport Pickup

Eliminate travel stress by pre-ordering your favorites. Use our smart queuing system for a seamless, 5-minute pickup at the gate.

💎

Exclusive K-Beauty & Spirits

Access high-end fine liquors and the latest Korean skincare trends often unavailable in U.S. stores, curated for the savvy traveler.

Loved by users worldwide

Trusted by 2M+ people who love this app.

"As a frequent traveler to Seoul, this app is a must-have. I saved over $120 on luxury skincare by stacking Daily Reserves and catching a Time Sale. The pre-order and QR code pickup at Incheon Airport was incredibly smooth and saved me so much time before my flight back to LA."

Emily C., Los Angeles

"The curated liquor selection is phenomenal. I managed to reserve a rare bottle of whiskey that is impossible to find in the US. The English interface and biometric login make the whole experience seamless. It is now my go-to for securing high-end gifts before I even reach the terminal."

Marcus T., New York

Review Analysis

Insights from user reviews.

Sentiment Score

Negative

Summary

The app receives overwhelmingly negative feedback, with users frequently reporting severe performance issues such as freezing, crashing, and general slowness, rendering it often unusable. A major pain point is the unreliable login and registration process, plagued by failures, frequent re-logins, verification code problems, and difficulties with WeChat and integrated Shinsegae logins. Furthermore, users encounter numerous functional bugs, including non-working search features, inability to view or add products to the cart, checkout failures, and display errors, with some users experiencing issues like freezing after upgrades or access problems on iPhone 7. These critical issues significantly hinder the user experience, leading many to deem it the worst app among its competitors.

Common Themes

Performance(25)

Functional Bugs(10)

User Interface (UI/UX)(9)

Registration Process(6)

App Stability(4)

International Features(3)

About the app

Everything you need to know about Shinsegae Duty Free.

Description

Set off on a journey with Shinsegae Duty Free. We are here to delight you! ▶ We offer our services in multiple languages, including Chinese and English. Also, we accept popular payment methods for each country. ▶ Our expertly curated selection of fine Liquors. Order online with ease. ▶ POP-UP in Duty Free! Discover our online pop-up stores that appear seasonally. ▶ Take it, Lot of benefits at the moment of need, like daily reserves, grade-based discounts, and so on. ▶ The biggest advantage of duty-free shopping, Deal! Don't miss our Time sales, Single-day specials, Brand events, and more. We're always trying new things for you. Don't miss out, join us. □ Contact us PHONE: 1661-8778 ( Mon-Fri, 9am - 6pm, KST ) □ App Access Permissions [ Required Access Permissions ] • Device and app history: to check app errors and improve usability [ Optional access ] • Notifications : Event notifications. • Biometrics : Use of biometric information (fingerprint, face) to identify you. • Camera : QR, barcode scanning / Event Entry • Microphone/voice recognition : Use to voice-search services. • Location : Access to the Duty Free Pickup Order Queuing Service and Branch Location Guide Service • Bluetooth : Use to remote standby ticketing service to pick up duty-free items. ( Only available to Koreans )

Latest Version

2.5.3

Size

54.5 MB

First Released

Aug 26, 2021

Your Luxury Journey Starts Before Takeoff

Join over 2 million savvy travelers. Download the app now to stack daily reserves, unlock exclusive K-beauty deals, and enjoy seamless fast-track pickup at the airport.

FAQ

Frequently Asked Questions

Everything you need to know about Shinsegae Duty Free

What is the Shinsegae Duty Free app?

The Shinsegae Duty Free app offers duty-free shopping services, including curated liquor selections, seasonal online pop-up stores, and various member benefits and deals.

Does the Shinsegae Duty Free app support English?

Yes, the Shinsegae Duty Free app supports multiple languages, including English and Chinese, to serve international customers.

Can users purchase liquor through the Shinsegae Duty Free app?

Yes, the Shinsegae Duty Free app features an expertly curated selection of fine liquors available for online ordering.

What payment methods are accepted by Shinsegae Duty Free?

Shinsegae Duty Free accepts popular payment methods specific to each country, ensuring convenience for its global users.

What kind of benefits and deals does Shinsegae Duty Free offer?

Shinsegae Duty Free offers daily reserves, grade-based discounts, Time sales, Single-day specials, and brand events. New members receive welcome gifts.

How can I contact Shinsegae Duty Free customer service?

You can contact Shinsegae Duty Free customer service by phone at 1661-8778. Service hours are Monday to Friday, 9am to 6pm KST.

What access permissions does the Shinsegae Duty Free app require?

The Shinsegae Duty Free app requires access to device and app history to check for errors and improve usability.

Does Shinsegae Duty Free support biometric authentication?

Yes, Shinsegae Duty Free supports biometric information like fingerprint and face recognition for user identification as an optional access permission.

Can I use voice search in the Shinsegae Duty Free app?

Yes, the Shinsegae Duty Free app uses microphone/voice recognition for its voice-search services as an optional access permission.

Does the Shinsegae Duty Free app provide branch location guides?

Yes, the Shinsegae Duty Free app uses location access to provide a Branch Location Guide Service and a Duty Free Pickup Order Queuing Service.

Are there online pop-up stores available on Shinsegae Duty Free?

Yes, Shinsegae Duty Free features seasonal online pop-up stores that appear periodically, offering unique shopping experiences.

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