Turkcell

Turkcell

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Logo of Turkcell

Turkcell: Your Digital Bridge to Turkey from Anywhere in the USA

Manage your Turkish mobile line, pay invoices, and shop the Pasaj marketplace with ease. From maintaining your 2FA access for banking to sending gifts home and winning weekly prizes with Shake and Win, stay connected to what matters most.

Publisher

Turkcell Teknoloji

Category

Utilities

Downloads

15M+

User Rating

4.5/5

Total Ratings

459K+

Locales

2

Your Digital Bridge

Discover the interface used by 15M+ users.

A smartphone screen displaying the Turkcell app dashboard with usage statistics and service options.

A smartphone screen displaying the Turkcell app dashboard with usage statistics and service options.

Turkcell app interface for managing Superonline home internet accounts and fiber usage tracking

Turkcell app interface for managing Superonline home internet accounts and fiber usage tracking

Turkcell app Reward Center screen showing data gifts and weekly surprise rewards

Turkcell app Reward Center screen showing data gifts and weekly surprise rewards

A screenshot of the Turkcell mobile app showing various digital data and minute packages available for selection and purchase.

A screenshot of the Turkcell mobile app showing various digital data and minute packages available for selection and purchase.

Turkcell mobile app screen showing the Pasaj electronics marketplace with daily deals and shopping categories.

Turkcell mobile app screen showing the Pasaj electronics marketplace with daily deals and shopping categories.

Your Digital Bridge to Turkey

The tools that make this app stand out, trusted by 15M+ users.

📲

Seamless Remote Management

Track usage, pay bills, and top up your account from abroad to ensure your Turkish SIM and critical banking 2FA codes are always active.

🛍️

Shop & Gift via Turkcell Pasaj

Access Turkey’s first electronic marketplace to buy the latest tech for yourself or send high-value gifts directly to family members back home.

🎁

Weekly Rewards with Shake & Win

Participate in the Salla Kazan campaign every week to win surprise data, digital services, and exclusive gifts that keep you rewarded.

Loved by users worldwide

Trusted by 15M+ people who love this app.

"

"Living in New York makes it hard to manage my affairs in Turkey, but the Turkcell app makes it effortless. I can pay my property bills and keep my Turkish SIM active for banking 2FA codes with just a few taps. It is an essential tool for any Turkish expat living abroad."

Emre K.
"

"I love using the Pasaj section to send electronics to my family in Istanbul directly from my phone here in California. The interface is so smooth, and the Shake and Win gifts are a fun bonus whenever I visit home for the holidays. It truly keeps me connected."

Selin D.

Review Analysis

Insights from user reviews.

Sentiment Score

34%
Negative

Summary

This mobile app is largely criticized for significant functional issues, including frequent crashes, persistent login problems, and difficulties with eSIM activation. Users consistently report high pricing, unexpected data depletion, and unsatisfactory network coverage with slow internet speeds and connectivity drops even in cities. While some positive feedback notes the convenience of 'Salla Kazan' rewards and general ease of navigation, these are overshadowed by prevalent technical bugs, perceived unfair billing, and concerns regarding data privacy and unresponsive customer support.

Common Themes

Overall Service Satisfaction(6)
App Functionality(2)
Rewards Program(2)
Network Coverage(1)
App Usability & Design(1)

About the app

Everything you need to know about Turkcell.

Description

With Turkcell app, you can monitor your usage, view and pay your invoices, top-up your account, purchase packages, shop for electronics and much more with ease, speed and free of charge. You can easily switch between Turkcell and Turkcell Pasaj on the renewed interface. Through the app, you can find the opportunity to access our special promotions, reminders and offers. It is time to discover the privilege of shopping for many technological products through Turkcell app with Turkcell Pasaj! • You Can Reach Turkcell Pasaj via Turkcell app! Turkcell Pasaj is Turkey’s first electronic marketplace. You can access Turkcell Pasaj from Turkcell app’s welcome screen. You can follow the campaigns and special offers from the home page. You can review thousands of technological product from the “Categories” section, and follow the status of your orders from the "Orders" section. In the "Pasaj" section of Turkcell app, you can seize the additional installment opportunities offered for you in mobile phones, smartwatches, computers, tablets, household appliances, personal care products and many other categories, in addition to credit cards and addition to the invoice. • Discover the Packages and Tariffs Offered For You! You can check your remaining usage of your current line from the "My Remaining Usage" section on Turkcell home page and if the package is not enough for you, you can have a look at the packages offered for you and easily change your package from the "Packages" section. You can make transactions for another line from Packages section also, such as paying Turkcell bill, making top up and sending packages as a gift to your loved ones. You can also apply for a new line or transfer your line to Turkcell form this section. • You Can Choose Your Surprise Gift with Shake and Win You can participate in the ‘’Salla Kazan’’ campaign through the Turkcell app and get many gifts such as internet and digital services every week. • Viewing All Gifts in the "Gift Center" You can see all the gifts you have earned and can earn from Turkcell via the Gift Center. You can follow new campaigns, gifts and opportunities. You can start using your gifts at any time or share them with your beloved ones. • You Can Request Support In case you have a call and connection problem, you can make a status check from the ‘’Support’’ section. If the problem continues, you can report your problem by sending your location via the App. You can create a request by taking a photo of your document and sending it to us. You can also track the status of your requests and get answers to your questions quickly by messaging with our chatbot. • Complete Your Transactions Easily You can easily access all the transactions under related heading from "Settings" section. You can make applications such as new line application, fixed internet application and Superbox application and track the application status from the "My Subscriptions" section. • Discover the Features That Non-Turkcell Members Can Benefit From! You do not need to be a Turkcell customer to use Turkcell app. Even if you are not a Turkcell customer, you can use Turkcell app free of charge. You can easily switch to Turkcell Pasaj and take the advantage of many technological products with up to 36 months of installments and free shipping. You can also perform many transactions from the welcome screen without logging into the Application. For your loved ones who are Turkcell users, you can make top-up and send packages as a gift. You can also transfer your line to Turkcell or request new lines, apply for fixed internet and track status of your applications, apply for Superbox and discover Turkcell applications.

Latest Version

19.24.1

Size

215.3 MB

First Released

Oct 28, 2009

Stay Connected to Turkey, Wherever You Are

Join millions of users managing their lines, paying bills, and enjoying exclusive 'Shake and Win' gifts right from the USA. Download the Turkcell app now.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Turkcell

What is the Turkcell app?

The Turkcell app allows users to monitor usage, pay invoices, top-up accounts, purchase packages, and shop for electronics through Turkcell Pasaj. It also provides access to special promotions and offers.

Can non-Turkcell customers use the Turkcell app?

Yes, non-Turkcell customers can use the Turkcell app free of charge. They can access Turkcell Pasaj for shopping and perform transactions like topping up accounts for Turkcell users.

How can I monitor my remaining data usage with the Turkcell app?

You can check your remaining usage from the 'My Remaining Usage' section on the Turkcell app's home page. This section displays data, SMS, and talk time balances.

Can I pay my Turkcell bills through the app?

Yes, the Turkcell app allows you to view and pay your invoices directly. You can also make transactions for another line, such as paying a Turkcell bill.

How do I get gifts and rewards using the Turkcell app?

You can participate in the ''Salla Kazan'' (Shake and Win) campaign for weekly gifts and view all earned and earnable gifts in the 'Gift Center'. The app also highlights new campaigns.

What is Turkcell Pasaj within the Turkcell app?

Turkcell Pasaj is Turkey’s first electronic marketplace, accessible via the Turkcell app. It offers thousands of technological products with various payment options, including installments.

How can I apply for new services or transfer my line to Turkcell using the app?

You can apply for a new line, fixed internet, or Superbox, or transfer your line to Turkcell from the 'Packages' section or 'Settings' section. You can track application statuses in 'My Subscriptions'.

Does the Turkcell app offer technical support?

Yes, the Turkcell app has a 'Support' section where you can make status checks for call/connection problems, report issues, and communicate with a chatbot for answers to questions.

Can I change my Turkcell package through the app?

Yes, you can easily change your package from the 'Packages' section within the Turkcell app. You can also have a look at packages offered specifically for you.

What kind of products can I buy on Turkcell Pasaj through the Turkcell app?

Turkcell Pasaj offers mobile phones, smartwatches, computers, tablets, household appliances, and personal care products. They also provide installment opportunities and special offers.