Virtuo: hassle-free car rental

Virtuo: hassle-free car rental

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Logo of Virtuo: hassle-free car rental

Virtuo: Premium Car Rental, No Queues, No Keys

Skip the rental counter and drive premium. Book a Mercedes or Tesla in seconds, unlock it with your phone, and enjoy the ultimate seamless experience.

Download on App Store

Publisher

MobiTech SAS

Category

Travel

Downloads

1M+

User Rating

4.8/5

Total Ratings

25K+

Locales

6

Your Journey, Visualized

Discover the interface used by 1M+ users.

Virtuo app interface showing available cars for rental in Marble Arch London including Mercedes A-Class and Volkswagen Polo

Virtuo app interface showing available cars for rental in Marble Arch London including Mercedes A-Class and Volkswagen Polo

Virtuo app interface for car rental showing digital key and vehicle status

Virtuo app interface for car rental showing digital key and vehicle status

Virtuo mobile app interface showing car booking options and premium vehicle selection including a Tesla Model 3

Virtuo mobile app interface showing car booking options and premium vehicle selection including a Tesla Model 3

Virtuo app screen showing AI powered car damage reporting interface for a premium Mercedes

Virtuo app screen showing AI powered car damage reporting interface for a premium Mercedes

Virtuo app screen showing a list of past car rental bookings in Paris

Virtuo app screen showing a list of past car rental bookings in Paris

Car Rental, Elevated

The tools that make this app stand out, trusted by 1M+ users.

📱

100% Digital, Zero Queues

Your phone is the key. Bypass the rental desk entirely—simply locate your car, unlock it via the app, and hit the road 24/7.

Guaranteed Premium Models

Say goodbye to 'or similar.' Drive the exact Mercedes or Tesla you selected, delivered in pristine condition every single time.

📍

Door-to-Door Delivery

The ultimate luxury for city dwellers. Have your car delivered to and picked up from your address for a truly frictionless escape.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"

"Living in Manhattan, renting a car used to be a nightmare of long queues and paperwork. With Virtuo, I just booked a Mercedes on the app and it was delivered right to my door. Unlocking it with my phone felt like magic. It is the ultimate experience for anyone who values their time."

James Thompson, Senior Architect
"

"I love that I can skip the rental desk entirely. I use Virtuo for all my weekend escapes; the cars are always spotless, premium, and ready when I am. Being able to unlock a Tesla with just my phone 24/7 is a total game changer for my spontaneous trips."

Elena Rodriguez, Tech Lead

Review Analysis

Insights from user reviews.

Sentiment Score

23%
Negative

Summary

Virtuo receives highly polarized feedback, with many users appreciating its seamless app experience, digital key system, and convenient car delivery as a modern alternative to traditional rental services. However, a significant number of reviews highlight frustrating issues such as frequent app crashes, unresponsive customer support, and unexpected excessive fees for fuel and administration. Users also report problems with car quality, including mechanical failures and cleanliness, alongside a general perception of service decline. These issues have led some users to accuse the service of being a scam and recommend avoiding it.

Common Themes

Unresponsive Customer Support(12)
Seamless Experience (Ease of Use, Digital Key, Delivery)(11)
Excessive & Hidden Charges(11)
App Reliability & Technical Issues(9)
Car Condition Problems(7)
Service Degradation(7)
Accusations of Fraud/Scam(7)
Pricing Increases(4)

About the app

Everything you need to know about Virtuo: hassle-free car rental.

Description

Experience car rental on your terms. With Virtuo your phone is your key! Wave goodbye to car rental counter queues, paperwork and hidden fees - just unlock and drive. Choose from a selection of premium cars that are cleaned after every rental and available 24/7 1. BOOK Book the car you want to hire in just a few clicks on our app. 2. UNLOCK Forget physical keys - unlock the car via the app and enjoy a seamless experience. 3. DRIVE Press the start button and hit the road! Our premium cars are available for rental in the major cities in the UK, France, Germany, Spain, Italy and Portugal. More cities and countries coming soon! CAR HIRE DELIVERY TO YOUR DOOR We’ve gone one step further with our car delivery option. You can select, book and have a Mercedes delivered to your door. Our car rental delivery service is available in London zones 1-3 as well as in Paris, Lyon, Barcelona, Madrid, Berlin and Milan. Save time and stress by having your car delivered. PREMIUM CARS Book from a selection of premium cars. In the UK, you can rent a Mercedes A-Class or Mercedes GLA, from 1 to 90 days with a generous 150 miles per day included. In France, you can rent even more car models such as a BMW or Tesla. Trip to the sea? Adventure to the countryside? Whatever the occasion we have a car for you. SIGN UP IN MINUTES You can sign up to Virtuo in just a few clicks. Upload your licence and a selfie and we will take care of the rest. With everything done in the app before hand there is no need to wait around in the airport or in car rental offices. You just show up, unlock the car and go - it really is that simple! STATE OF THE ART TECHNOLOGY Our next generation technology puts you in control of the whole process via our application. Book and unlock your car in just a few clicks. All cars come with Apple CarPlay, GPS, Bluetooth, rear view camera, cruise control and many more options that will make your trip one to remember. RELIABLE AND FLEXIBLE Choose one of our three levels of protection and enjoy your trip with total peace of mind. With Virtuo you can rent a premium car 24/7. Modify or cancel your rental free of charge up to 3 hours before your rental start time (24 hours at an airport). THE BEST VALUE FOR MONEY No more paperwork, no more queues and no more counters, our application really is hassle free. Book and rent a Mercedes from 1-90 days via the app at an unbeatable price. Perfect for a couple of days out of the city, a week away or a month long road trip. There really is no need to own a car! ROAD TRIP SPECIALISTS Whether you are going on holiday, running errands or escaping the city; we are your perfect partner to hit the road. Add up to 4 drivers free of charge and share the driving experience. If your plans change and you want to rent your Mercedes a little longer, just extend your duration or add extra mileage in the application. With Virtuo, anything is possible. HOLIDAY EXPERTS Our Mercedes cars are perfect for a holiday. You can hop in a car in just a few clicks and be on your way. Our generous mileage package and the option to add more means that no destination is off limits. If you’re travelling with the family and need a baby seat then that's no issue; just add it on when confirming your booking. 24/7 CUSTOMER SERVICE Customer service is at the heart of what we do. We are proud to offer 24/7 assistance via our help centre where you can reach our team. Our customer service team are prepped and ready to help with any issues you may have. We’re in it together. WE’D LOVE TO CONNECT WITH YOU Find out more at https://www.govirtuo.com/ Follow us on Twitter https://twitter.com/virtuoUK Like us on Facebook at https://www.facebook.com/VirtuoUK/ Have a question? Visit https://www.govirtuo.com/uk/faq

Latest Version

5.2.13

Size

184.0 MB

First Released

Mar 7, 2016

The Future of Car Rental is in Your Pocket

Skip the counter and unlock your premium ride in seconds. Download Virtuo today for a seamless, 24/7 driving experience.

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FAQ

Frequently Asked Questions

Everything you need to know about Virtuo: hassle-free car rental

How does Virtuo car rental work?

Virtuo allows users to book a car via the app, unlock it with their phone, and drive. It eliminates physical keys, counter queues, and paperwork for a seamless experience.

What types of cars can I rent with Virtuo?

Virtuo offers a selection of premium cars. In the UK, you can rent models like the Mercedes A-Class or GLA. In France, additional models such as BMW or Tesla are available.

In which countries is Virtuo car rental available?

Virtuo car rental is available in major cities across the UK, France, Germany, Spain, Italy, and Portugal. The service plans to expand to more cities and countries.

Does Virtuo offer car delivery?

Yes, Virtuo provides a car delivery option for a Mercedes. This service is available in London zones 1-3, Paris, Lyon, Barcelona, Madrid, Berlin, and Milan.

Can I add additional drivers to my Virtuo rental?

Yes, Virtuo allows users to add up to four additional drivers free of charge. This feature enables sharing the driving experience during a trip.

How do I sign up for Virtuo?

You can sign up for Virtuo in minutes through the app. The process involves uploading your driver's license and a selfie, eliminating the need for airport or office visits.

What in-car technology does Virtuo offer?

Virtuo cars come equipped with state-of-the-art technology including Apple CarPlay, GPS, Bluetooth, a rear view camera, and cruise control, all managed via the application.

What is the cancellation policy for Virtuo rentals?

Virtuo allows free modification or cancellation of rentals up to 3 hours before the start time. For rentals at an airport, the free cancellation window is 24 hours.

How much does it cost to rent a car with Virtuo?

The cost of renting a Virtuo car varies, but a Mercedes A-Class or Volkswagen Polo, for instance, costs £66 per day, totaling £330 for a five-day rental in Marble Arch.

Can I rent a Tesla Model 3 with Virtuo?

Yes, Virtuo offers electric vehicles including the Tesla Model 3. Car models available can vary by location, with Tesla models specifically mentioned for France.

What is the mileage limit for Virtuo rentals in the UK?

In the UK, Virtuo rentals, such as a Mercedes A-Class or GLA, include a generous 150 miles per day. Users can add extra mileage through the app if needed.

Does Virtuo offer 24/7 customer support?

Yes, Virtuo provides 24/7 customer assistance through its help center. A dedicated customer service team is available to address any issues.

How does Virtuo handle damage reporting?

Virtuo features stress-free, AI-powered damage reporting through the app. Users can report incidents and view incoming inventory details with visual references.

Does Virtuo provide baby seats for rentals?

Yes, Virtuo offers the option to add a baby seat when confirming a booking. This caters to families traveling with young children.