掌上海关
General Administration of Customs of the People's Republic of China
专为在美跨境电商、代购及个人用户打造的权威政务平台。实时追踪包裹动态、精准查询申报税率、即时获取最新法规，让跨国通关更透明、更高效。
Publisher
Category
UtilitiesDownloads
2M+User Rating
Total Ratings
1K+Locales
1Discover the interface used by 2M+ users.
The tools that make this app stand out, trusted by 2M+ users.
全天候查询包裹与货物通关状态，告别跨境物流“黑洞”，掌握精准物流进度。
直连海关总署最新公告与税率标准，助力Daigou及SME主实时规避合规风险。
统一的移动办事入口，在线完成申报、信用查询与证件核验，无需往返实体窗口。
Trusted by 2M+ people who love this app.
"As a personal shopper shipping high-end goods from Los Angeles to clients in China, this app is indispensable. It provides the official transparency I need to track customs clearance and verify tax duties in real-time, which builds immense trust with my customers."
"Managing a cross-border e-commerce business is complex, but this app simplifies the administrative side. Being able to check enterprise credit ratings and the latest customs policies directly from my phone saves me hours of desktop research and coordination."
Insights from user reviews.
Sentiment Score
Summary
User reviews for this mobile app are overwhelmingly negative, highlighting severe usability and technical issues. Many users report significant difficulties with the registration process, frequently experiencing crashes, unresponsiveness, and errors with verification codes, particularly on iOS devices. The app is also heavily criticized for poor performance, including consistent lagging, freezing, slow loading times, and persistent login problems such as constant re-authentication with outdated security methods. While a few users found the app helpful for international travel and managing customs information, the pervasive technical flaws and perceived lack of maintenance make it a frustrating experience for most.
Common Themes
Everything you need to know about 掌上海关.
Description
Latest Version
4.1.0
Size
90.7 MB
First Released
Aug 19, 2017
官方权威渠道，实时追踪通关动态与政策。无论您是跨境贸易专家还是个人寄送，让每一份包裹的报关流程都透明、合规、高效。
Everything you need to know about 掌上海关
“掌上海关” is the official mobile application from the General Administration of Customs. It provides integrated public customs services, serving as a unified mobile entry point for individuals and enterprises to handle customs matters conveniently.
The “掌上海关” mobile application is developed and launched by the General Administration of Customs (海关总署). It is the authorized mobile platform for customs public services.
“掌上海关” offers various customs services, including cross-border e-commerce inquiries, express mail tracking, full customs clearance status checks, and declaration form status. It provides a unified service entrance for the public, enterprises, and individuals.
Yes, “掌上海关” allows individuals to track their personal cross-border e-commerce consumption information. Users can also query the status of individual express mail through the "常用应用" section.
Yes, the “掌上海关” app is available in English. Users can find an "English" language selection option prominently displayed on the application's interface, typically in the top bar.
Yes, “掌上海关” provides tailored services for elderly users. The app features a dedicated "老年人服务专区" (Elderly Service Zone) to ensure accessible and convenient customs services for this demographic.
Services in the “掌上海关” app are categorized for user convenience and efficient processing. Key classifications include "邮件" (Mail), "跨境电商" (Cross-border e-commerce), "快件" (Express Mail), and "旅客通关" (Passenger Customs Clearance).
Yes, “掌上海关” offers specific services for enterprises. The app explicitly aims to build a strong service platform between customs and businesses, with enterprise-specific functions available through the "企业" navigation section.
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