Telmex: Manage Your Home Services in Mexico from the USA

The essential tool for the transnational family. Securely pay bills, recharge Telcel airtime for your loved ones, and manage your Infinitum connection from anywhere.

Utilities & Home Services ›Communication & Messaging ›Entertainment ›Customer Support ›

Publisher

Teléfonos de México, S.A.B. de C.V.

Control in Your Hands

Discover the interface used by 3M+ users.

A smartphone displaying the Telmex app interface for paying bills online with a balance summary and a pay button.

Screen of the Telmex app showing options to increase internet speed and upgrade the Infinitum package with streaming services

Telmex app interface showing internet and entertainment bundles featuring Netflix and HBO Max

Telmex mobile app screen for recharging Telcel airtime and data packages

Interface of the Telmex app showing the 24/7 online chat support and virtual assistant options in Spanish.

Remote Control for Your Life in Mexico

The tools that make this app stand out, trusted by 3M+ users.

💳

Hassle-Free Bill Management

View, pay, or automate your Telmex bills to keep your household in Mexico running smoothly without ever missing a payment.

📱

Instant Telcel Top-Ups

Be the hero for your family by sending airtime recharges directly to their phones, charged conveniently to your existing Telmex account.

🌐

Remote Modem Control

Act as the family IT expert from miles away by updating Wi-Fi passwords and managing connectivity settings for your Mexican home.

Loved by users worldwide

Trusted by 3M+ people who love this app.

"Living in the US while managing my parents' household in Mexico used to be a headache. Now, I can pay their Telmex bill, recharge their Telcel airtime, and even upgrade their internet speed instantly from my phone. It provides such peace of mind knowing I can support them with just a few taps."

Ricardo Gomez

"This app is essential for my vacation home in Mexico. I love being able to change the Wi-Fi password remotely and set up autopay so I never have to worry about the service being cut off while I'm away in Chicago. Plus, the 24/7 chat support is a lifesaver for quick troubleshooting!"

Sofia Martinez

Review Analysis

Insights from user reviews.

Sentiment Score

22%

Negative

Summary

This mobile app receives overwhelmingly negative feedback, scoring low on overall sentiment due to severe functionality issues. Users frequently report the app failing to open, crashing, performing slowly, and exhibiting critical problems with login and payment processing. Specifically, recent updates are cited as a cause for degraded performance, and a compatibility bug on iOS 18 prevents the app from opening for some users. While a few users found the app effective for information display and praised the reliability of their internet service and customer support responsiveness, these positive experiences are overshadowed by widespread dissatisfaction.

Common Themes

App Accessibility & Reliability(2)

Information Display(2)

General Service Satisfaction(2)

Internet Service Quality(1)

Customer Support(1)

About the app

Everything you need to know about Telmex.

Description

Descubre todos lo que la App Telmex tiene para ti. Crea o ingresa con tu cuenta Mi Telmex para acceder a los beneficios: · Podrás consultar, pagar y domiciliar tu Recibo Telmex · Incrementar la velocidad de tu Paquete Infinitum y contrata Disney+ o Netflix · Realizar Recargas de Tiempo Aire Telcel con cargo a tu Recibo Telmex · Activar SIN COSTO servicios como: Claro Video y antivirus. · Activa tu Recibo Telmex Digital · Personalizar el nombre y contraseña de tu módem · Si necesitas ayuda o soporte de tus servicios Telmex, tendrás un chat disponible 24/7. Telmex está contigo.

Latest Version

3.89

Size

138.5 MB

First Released

Sep 12, 2016

Take Control of Your Home in Mexico from the USA

Join over 3 million users managing bills, recharging family airtime, and securing their connection from afar. Download the Telmex app today and bridge the distance.

FAQ

Frequently Asked Questions

Everything you need to know about Telmex

How can I pay my Telmex bill using the Telmex app?

Yes, the Telmex app allows users to consult, pay, and set up direct debit for their Telmex bill. Users manage payments conveniently from their mobile device.

Can I increase my internet speed through the Telmex app?

Yes, the Telmex app enables users to increase the speed of their Infinitum package. This feature allows direct upgrades to internet service from within the application.

What streaming services can I add to my Telmex Infinitum package?

The Telmex app allows users to contract Disney+ or Netflix with their Infinitum package. Users can also activate Claro Video and antivirus services for free.

Can I recharge Telcel airtime using the Telmex app?

Yes, users can recharge Telcel airtime directly through the Telmex app. The cost for the airtime recharge is charged conveniently to the user's Telmex bill.

Does the Telmex app provide customer support?

Yes, the Telmex app offers a 24/7 chat support feature. Users access assistance for their Telmex services anytime through this in-app chat.

Can I change my modem's Wi-Fi name and password using the Telmex app?

Yes, the Telmex app allows users to personalize their modem's name and password. This functionality provides direct control over the home Wi-Fi network settings.

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