Amex GBT Mobile: Your All-in-One Business Travel Command Center

Streamline your corporate journey with seamless booking, expense management, and 24/7 expert chat support designed for the modern professional.

Professional Tools ›

Publisher

GBT US LLC

A Closer Look at Efficiency

Discover the interface used by 1M+ users.

Smartphone displaying the Amex GBT Mobile app with organized travel itineraries and quick access buttons for booking and receipts.

Amex GBT Mobile app interface showing a business trip itinerary from New York to Paris with flight details and carbon footprint data.

Amex GBT Mobile app interface showing a 24/7 live chat conversation with a professional travel counselor for business trip modifications

Amex GBT Mobile app showing flight itinerary from JFK to Paris with a cancel or modify button and carbon emissions tracking.

Amex GBT Mobile app interface showing travel and expense approval list on a smartphone

Amex GBT Mobile app screen showing expense management options to upload receipts from photos or PDF files

Your Ultimate Business Travel Command Center

The tools that make this app stand out, trusted by 1M+ users.

📱

All-In-One Trip Management

Book and modify flights, hotels, and rentals in a single interface. Access your real-time itinerary and gate updates without toggling between multiple apps.

💬

24/7 Expert Chat Support

Skip the airport lines. Connect instantly with professional travel counselors via chat to handle disruptions, rebookings, or policy inquiries anytime, anywhere.

💳

Frictionless Expense Reporting

Reclaim your weekends. Submit and approve expenses on the go as they happen, eliminating the administrative burden of post-trip paperwork.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"As a consultant traveling weekly, flight disruptions are my biggest nightmare. The 24/7 chat assistance saved me during a massive storm in Chicago. Within minutes, a counselor had me rebooked while others were stuck in line at the gate. It is an absolute essential for my professional life."

Sarah Jenkins, Senior Strategy Consultant

"I used to dread the end of the month because of expense reports. Now, I handle approvals and submit expenses directly from the app while waiting for my flight. Having my flights, hotel, and car rental in one synchronized itinerary makes navigating my sales trips across the country so much smoother."

Marcus Chen, Regional Sales Director

Review Analysis

Insights from user reviews.

Sentiment Score

15%

Negative

Summary

This mobile app receives overwhelmingly negative feedback, primarily due to persistent issues with its chat functionality, which users report frequently fails to update, times out, and lacks proper notifications. Many users also experience significant difficulties with the login process, encountering problems with password entry, frequent sign-outs, and an inability to access their accounts. While some acknowledge the app's overall good functionality and clear interface, a substantial number of reviews highlight poor performance, frequent crashes, and an outdated user experience. Customer support is also a major pain point, with users reporting unresponsiveness and unhelpful interactions, despite a few positive remarks about prompt problem-solving.

Common Themes

User Interface Design(2)

Customer Support Responsiveness(2)

Chat System Effectiveness(1)

App Stability(1)

General App Functionality(1)

About the app

Everything you need to know about Amex GBT Mobile.

Description

Real-time business travel management Welcome to Amex GBT Mobile: the app that helps travelers manage the complexities of today’s business travel by providing real-time trip management on the go. With last minute travel changes and disruptions, you need an easy and efficient way to manage every aspect of your journey. The Amex GBT Mobile app gives you the ability to check into flights, share your itinerary, book transportation and accommodations, and get support when you need it most – all in one place. Here’s how the Amex GBT Mobile app takes the stress out of travel by supporting you every step of the way: Manage bookings directly from your mobile device. • Book flights, hotels, cars and trains, and check in for your flight right from the app. • View your hotel reservations, car rental details, arrival/departure times, gate location, carbon emissions and more while on the go. Access your travel details in one place. • Quick access to previous and upcoming trip information. • Cancel or modify bookings at the click of a button. • Add trip details to any calendar and share itineraries. Easily manage your trip via Chat Assistance. • The Amex GBT Mobile app is the only business travel app that puts travelers directly in touch with Amex GBT travel counselors via click-to-call or chat – 24/7. • Book, modify, or change existing trips, flights, and hotels or get assistance with invoice inquiries. Never miss a beat, with trip updates and instant messages. • Receive important travel updates and notifications in real-time. • Stay safe while on the road with Expert Care™ and Proactive Traveler Care™ – solutions that work in tandem with the Amex GBT Mobile app by providing even more support to travelers during times of disruption. Expense and approve from anywhere. • Manage your expense approvals wherever you are. • Submit expenses as you travel. Download and try the Amex GBT Mobile app before your next trip! Note: this app is for customers of American Express Global Business Travel (Amex GBT). Not using Amex GBT’s suite of solutions? Please have your leadership contact us to discover ways to enhance your travel program so you can take your business to the next level. Contact us: To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq/

Latest Version

5.33.0

Size

83.6 MB

First Released

Dec 3, 2015

Travel Smarter, From Takeoff to Expense Report

Join over 1 million professionals using Amex GBT Mobile to streamline bookings, navigate disruptions, and access 24/7 expert support—anywhere in the world.

FAQ

Frequently Asked Questions

Everything you need to know about Amex GBT Mobile

What is the Amex GBT Mobile app?

The Amex GBT Mobile app is a real-time business travel management tool. It helps travelers manage trips, book transportation and accommodations, and access 24/7 support from Amex GBT travel counselors.

Can I book travel through the Amex GBT Mobile app?

Yes, the Amex GBT Mobile app allows users to book flights, hotels, cars, and trains directly. Users can also check into flights from within the app.

Does the Amex GBT Mobile app offer live support?

Yes, the Amex GBT Mobile app provides 24/7 live chat and click-to-call assistance with Amex GBT travel counselors. Users can book, modify, or change existing trips and get invoice assistance.

How does the Amex GBT Mobile app help with trip modifications?

The Amex GBT Mobile app allows users to cancel or modify bookings directly. Travelers can access and change existing trips, flights, and hotels, receiving real-time updates and notifications.

Can I manage expenses using the Amex GBT Mobile app?

Yes, the Amex GBT Mobile app enables users to manage expense approvals and submit expenses while traveling. Users can take photos or select files to add receipts.

What travel details can I view in the Amex GBT Mobile app?

Users can view hotel reservations, car rental details, arrival/departure times, gate location, and carbon emissions in the Amex GBT Mobile app. It also provides quick access to previous and upcoming trip information.

Who can use the Amex GBT Mobile app?

The Amex GBT Mobile app is specifically for customers of American Express Global Business Travel (Amex GBT). It integrates with their suite of business travel solutions.

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