Madrid Móvil: Your Official Gateway to a Smarter City Life

Bypass bureaucracy, book sports facilities, and report local issues in seconds. The all-in-one platform designed for the modern resident to master life in Madrid.

Publisher

Ayuntamiento de Madrid

Madrid at a Glance

Discover the interface used by 719K+ users.

Madrid Movil app home screen showing administrative shortcuts and the Madrid es Deporte section with a swimmer.

Madrid Movil app interface showing various city services and incident reporting features on a smartphone screen.

Mobile app interface of Madrid Movil showing the sports section with options for booking classes and viewing municipal sports center activities

Madrid Movil app interface for reporting urban maintenance issues

Madrid Movil app interface displaying real time tracking of reported city incidents and maintenance requests

Master Madrid Like a Local

The tools that make this app stand out, trusted by 719K+ users.

⚡

Frictionless Bureaucracy

Skip the long lines at City Hall. Book appointments and access your residency documents instantly via 'Mi Carpeta'.

🏊

Elite City Access

Book public swimming pools and sports facilities in seconds. Stay active with instant reservations for the city's best courts.

📍

Real-Time Civic Tools

Report urban issues instantly or locate the nearest drinking fountains and public utilities while exploring the city.

Loved by users worldwide

Trusted by 719K+ people who love this app.

"As a digital nomad, navigating Spanish bureaucracy used to be my biggest stressor. This app is a total game-changer. I can book my 'Cita Previa' in seconds and access all my residency documents through 'Mi Carpeta' without carrying folders of paper. It brings that efficient, 311-style digital experience I was used to in the US right to my phone in Madrid."

Michael R., Tech Consultant

"I use this app daily for my fitness routine! Booking the public pools and tennis courts through 'Madrid es Deporte' is incredibly seamless compared to the old system. Plus, the map of drinking fountains is a literal lifesaver during my summer runs in Retiro. It’s the ultimate tool for any American expat trying to master the city's lifestyle."

Sarah Jenkins, Freelance Designer

Review Analysis

Insights from user reviews.

Sentiment Score

30%

Negative

Summary

The mobile app for Madrid receives predominantly negative feedback, although users acknowledge its potential to centralize various municipal services such as managing taxes, finding amenities, and reporting cleaning issues. However, many encounter significant frustrations due to an unintuitive user interface and navigation, often involving excessive steps or redirects to external websites. The app frequently suffers from unreliability, including login issues, frequent failures, and critical bugs like failed wallet top-ups in the Madrid Deportes section that incorrectly charge users. Furthermore, a widespread issue is the app's incompatibility with older iOS versions (e.g., iPhone 6S, 7, 11), which prevents many users from updating or accessing key features, particularly for municipal sports facilities.

Common Themes

Municipal Services Access(7)

User Interface and Navigation(4)

App Functionality and Reliability(4)

Overall App Utility(4)

Customer Support and Feedback(2)

Sports Facilities Management(1)

About the app

Everything you need to know about Madrid Móvil.

Description

Plataforma oficial en la que podrás informarte y realizar gestiones municipales. ¡Madrid en tu mano! Madrid Móvil es la aplicación oficial del Ayuntamiento de Madrid a través de la que podrás informarte y realizar múltiples gestiones municipales. Puedes gestionar, entre otros: TRÁMITES y MI CARPETA: Accede de forma rápida y ágil a todos los trámites electrónicos y Mi Carpeta con un solo clic. CITA PREVIA: Reserva cita presencial para cualquier trámite en cualquier oficina. MADRID ES DEPORTE: Comprar entradas para piscinas, reservar espacios deportivos, reservar sesiones en clases abiertas… todo ello y mucho más, al alcance de un clic. Disfruta del deporte en tu ciudad con Madrid Móvil. AVISOS: Remite de forma ágil y rápida, desde donde te encuentres, avisos e incidencias relativas a limpieza y residuos, recogida de muebles o ropa, mobiliario urbano, alumbrado y otras causas. FUENTES DE AGUA PARA BEBER Y ASEOS PÚBLICOS: La aplicación permite conocer la situación de las fuentes de agua para beber en la ciudad de Madrid y de los aseos públicos, indicando el estado en el que se encuentran y el recorrido para llegar desde el lugar en que nos encontramos. MÁS INFORMACIÓN: Con Madrid Móvil tendrás en tu mano el acceso a todos los portales municipales, noticias y mucho más.

Latest Version

03.01.029

Size

66.2 MB

First Released

Mar 15, 2018

Navigate Madrid Like a Pro

Skip the bureaucratic hurdles and access sports bookings, official documents, and city services in seconds. Download the only app you need to master life in the capital.

FAQ

Frequently Asked Questions

Everything you need to know about Madrid Móvil

What is the Madrid Móvil application?

Madrid Móvil is the official mobile application of the Madrid City Council. It provides comprehensive information and allows citizens to perform various municipal procedures and services directly from their device.

Does Madrid Móvil support electronic municipal procedures?

Yes, Madrid Móvil offers quick and easy access to all electronic procedures and "Mi Carpeta." Users can manage their municipal affairs with a single click.

How do I book an in-person appointment using Madrid Móvil?

Madrid Móvil's "Cita Previa" feature allows users to reserve in-person appointments. This is available for any procedure at any municipal office within the city.

What sports services does Madrid Móvil offer?

Madrid Móvil's "Madrid es Deporte" section enables users to purchase pool tickets, reserve sports facilities, and book sessions for open classes, promoting city sports.

Can I report city incidents using Madrid Móvil?

Yes, Madrid Móvil allows users to quickly report incidents. These include issues related to cleaning, waste, furniture collection, urban furniture, and street lighting from any location.

Does Madrid Móvil track the status of reported incidents?

Yes, Madrid Móvil offers real-time tracking for all submitted reports. Users monitor the status of their reports and receive updates on their resolution.

Can Madrid Móvil help locate public drinking fountains and restrooms?

Yes, Madrid Móvil identifies the locations of public drinking fountains and restrooms across Madrid. It provides their status and directions from the user's current position.

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