China Southern Airlines: Your Premium Gateway to Asia and Beyond

Experience five-star travel with seamless mobile check-in, seat selection, and exclusive SkyPearl rewards for your next transpacific journey.

Publisher

China Southern Airlines Company Limited

A Five-Star View

Discover the interface used by 38M+ users.

China Southern Airlines app home screen showing flight booking and travel services

Main interface of the China Southern Airlines app featuring flight booking and travel services

China Southern Airlines mobile app flight selection screen showing cabin classes and prices.

China Southern Airlines app screenshot showing special flight discounts for families

China Southern Airlines mobile app interface showing real-time flight status tracking and search options.

Elevated Travel at Your Fingertips

The tools that make this app stand out, trusted by 38M+ users.

💺

Personalized Comfort & Control

Select your preferred seat and check in via mobile to ensure a restful experience on your next long-haul transpacific flight.

💎

Reward Your Global Lifestyle

Manage your SkyPearl Club mileage, track your elite status, and redeem rewards seamlessly within a single, secure platform.

✈️

Real-Time Travel Intelligence

Stay informed with live flight status updates and comprehensive travel guides that simplify even the most complex international transfers.

Loved by users worldwide

Trusted by 38M+ people who love this app.

"Managing my transpacific flights has never been easier. From selecting my preferred seat weeks in advance to tracking my SkyPearl Club mileage, the app offers a seamless experience that makes long-haul travel stress-free."

Kevin L., Business Consultant

"I love how intuitive the mobile check-in is. As a student traveling between Los Angeles and Guangzhou, having my flight status and ticket verification right on my phone saves me so much time and anxiety at the airport."

Chen X., Graduate Student

Review Analysis

Insights from user reviews.

Sentiment Score

31%

Negative

Summary

The app receives overwhelmingly negative feedback, primarily due to a persistent and frustrating language barrier, as it is almost exclusively in Chinese with no intuitive option to switch to English. Users also widely report critical issues with real-name authentication, often failing despite multiple attempts and methods, leading to login and booking access problems. Furthermore, the app is plagued by performance issues, including frequent crashes, lagging, and "system busy" errors, with some users reporting new bugs like crashes and changes to seat selection options specifically after recent updates. While a few users praised its convenience for basic ticket booking and meal selection, the overall experience is severely hampered by these fundamental usability and technical flaws, often exacerbated by unhelpful customer service.

Common Themes

Language Options(20)

Authentication & Verification(15)

App Performance & Stability(13)

Customer Service(8)

Booking & Ticket Management(7)

User Experience(6)

Core Booking Functionality(4)

About the app

Everything you need to know about China Southern Airlines.

Description

China Southern Airlines mobile portal is a multifunctional business platform, which includes flight booking, travel guide, mobile check-in, membership management, ticket verification and flight status. The software is free to download and it is able to provide online reservation and payment of the domestic single trip, return trip without stopover and the single and return international trip of the domestic and abroad departure. Meanwhile, you can check, change and refund your order. The thoughtful, convenient, efficient and user-friendly service we presented, such as seat selection, check-in, mileage inquiry, ticket verification, flight status, mileage redemption, and travel guide will really deliver the five-star customer experience.

Latest Version

5.0.9

Size

562.0 MB

First Released

Sep 13, 2011

Your Five-Star Journey Starts Here

Join 38 million global travelers. Download the app to manage your bookings, select your preferred seat, and unlock exclusive SkyPearl Club rewards instantly.

FAQ

Frequently Asked Questions

Everything you need to know about China Southern Airlines

What features does the China Southern Airlines app provide?

The China Southern Airlines app offers flight booking, mobile check-in, membership management, ticket verification, real-time flight status, and a travel guide. It provides a comprehensive travel platform.

Can I book international flights using the China Southern Airlines app?

Yes, the China Southern Airlines app allows users to perform online reservations and payments for both domestic and international single and return flight trips.

Does the China Southern Airlines app support flight changes and refunds?

Yes, the China Southern Airlines app enables users to check, change, and refund their flight orders directly within the application.

Can I select my seat and check-in via the China Southern Airlines app?

Yes, the China Southern Airlines app provides convenient services for seat selection and mobile check-in for flights.

How do I check my flight status using the China Southern Airlines app?

The China Southern Airlines app allows users to track flight status by searching for specific flight numbers or by inputting origin and destination details.

Are there special discounts for specific groups in the China Southern Airlines app?

Yes, the China Southern Airlines app offers specific benefits such as multi-person member discounts, youth discounts, and elder discounts during the cabin selection process.