Alipay - Simplify Your Life

Alipay - Simplify Your Life

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Logo of Alipay - Simplify Your Life

Alipay – Simplify Your Global Lifestyle and Payments

The essential digital bridge for travelers and expats. Connect your cards to pay like a local at millions of merchants and access a world of digital services in one app.

Publisher

Alipay (Hangzhou) Technology Co., Ltd.

Category

Lifestyle

Downloads

290M+

User Rating

4.1/5

Total Ratings

1M+

Locales

3

Your Digital Gateway

Discover the interface used by 290M+ users.

Alipay International mobile app showing travel services and credit card integration

Alipay International mobile app showing travel services and credit card integration

Alipay app interface showing a QR code and barcode for vendor payments

Alipay app interface showing a QR code and barcode for vendor payments

Alipay app interface for Hangzhou transport showing the metro QR code payment feature.

Alipay app interface for Hangzhou transport showing the metro QR code payment feature.

Alipay app interface showing eSIM data plan options for travel to mainland China Hong Kong and Macau

Alipay app interface showing eSIM data plan options for travel to mainland China Hong Kong and Macau

Alipay mobile app translation feature showing language selection and options for voice and image text recognition.

Alipay mobile app translation feature showing language selection and options for voice and image text recognition.

Alipay app interface for the Ant Forest low carbon living program

Alipay app interface for the Ant Forest low carbon living program

The Ant Farm game interface within the Alipay app showing a cute chick and donation features.

The Ant Farm game interface within the Alipay app showing a cute chick and donation features.

Navigate China Like a Local

The tools that make this app stand out, trusted by 290M+ users.

💳

Universal Digital Payments

Pay seamlessly across China. Link your international credit cards or Chinese bank accounts to settle transactions at millions of merchants via QR codes.

🚆

Your Travel Survival Kit

Unlock a complete ecosystem of mini-programs. Book high-speed trains, hail a Didi, and access essential services without downloading multiple apps.

🛂

The Expat’s Financial Hub

Manage assets, pay tuition, and stay connected. Alipay provides the secure, functional bridge you need for a truly global lifestyle.

Loved by users worldwide

Trusted by 290M+ people who love this app.

"

"As an international student living in the US, Alipay is my essential bridge to home. It makes managing my expenses and staying connected to digital services in China completely seamless. Whether I am sending support to family or preparing for my trips back, the app keeps everything organized in one place."

Wei Chen
"

"I travel to Shanghai frequently for business and this app is an absolute lifesaver. Being able to link my US credit card allowed me to pay for everything from high-end dinners to quick taxi rides just like a local. It solved the payment friction I used to face and made my last trip incredibly stress-free."

David Miller

Review Analysis

Insights from user reviews.

Sentiment Score

23%
Negative

Summary

The app generally receives very negative feedback, primarily due to numerous issues impacting user experience, particularly for international users. While some users find it highly useful for payments and travel within China, many encounter significant difficulties with account verification, unjustified bans, and complicated account deletion processes, especially from outside China. A major point of frustration is the app's poor customer service, which users describe as unhelpful, unresponsive, or difficult to communicate with. Additionally, users report various app performance problems, including high storage consumption, slow loading, cluttered interfaces, unwanted features, and compatibility issues, with some specifically noting freezing on iOS 17.1.2 and a lack of adaptation for iPhone Air's Dynamic Island.

Common Themes

Account Management Issues(12)
International User Challenges(9)
App Performance & UI Issues(9)
Poor Customer Support(8)
Fraud & Security Concerns(5)
Usefulness in China(3)
Unwanted Notifications/Promotions(3)

About the app

Everything you need to know about Alipay - Simplify Your Life.

Description

Alipay is a leading open platform for payments and digital services in China. Users with a Chinese ID and bank account can use Alipay to make payments online and in person at various merchants outside of China as they travel for leisure, business, or study. Foreign visitors to China can connect their credit card to take advantage of Alipay’s widespread acceptance by tens of millions of merchants across the country. Alipay is not designed or intended for use by foreign users in their home country or anywhere outside of China.

Latest Version

10.8.26

Size

429.1 MB

First Released

Oct 15, 2009

Your Essential Digital Gateway to China

Join over 290 million global users. Download Alipay today to link your cards and enjoy seamless, local-style payments wherever your journey takes you.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Alipay - Simplify Your Life

How do Chinese users utilize Alipay?

Chinese users with a Chinese ID and bank account can use Alipay for online and in-person payments with merchants, including travel outside China.

Can foreign visitors use Alipay in China?

Yes, foreign visitors to China can use Alipay by connecting their credit card. This enables payments with millions of merchants across the country.

Is Alipay designed for foreign users outside of China?

No, Alipay is not designed or intended for use by foreign users in their home country or anywhere outside of China. Its focus is strictly within China.

What is Alipay's primary function?

Alipay is a leading open platform for payments and various digital services in China. It simplifies transactions for its users.

How do foreign users pay with Alipay in China?

Foreign visitors in China connect their credit card to the Alipay app. This allows them to make payments across millions of merchants nationwide.

Does Alipay offer services beyond payments?

Yes, Alipay offers diverse digital services. These include transport, eSIM functionality, translation, and interactive features like Ant Forest and Ant Farm.

Can users add a credit card to Alipay?

Yes, users can add a credit card to Alipay. Foreign visitors to China can specifically connect their credit card, as shown in Screenshot #1 with "Add Credit or Debit Card."

Does Alipay support QR code payments?

Yes, Alipay supports QR code payments. Screenshot #2 clearly shows a QR code and barcode for vendor payments, confirming the scan and pay functionality.

Can I use Alipay for public transport in China?

Yes, Alipay facilitates payment for public transport in China. Screenshot #3 illustrates a "Swipe code to take the metro" feature, enabling cashless travel.

What translation services does Alipay provide?

Alipay provides 16-language translation services. Users can input text via typing, voice, or image recognition for immediate translation within the app.