GrabMerchant

GrabMerchant

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Logo of GrabMerchant

GrabMerchant: Manage and Grow Your Business From Anywhere in the World

Streamline your operations, reach millions of new customers, and unlock powerful data insights to scale your Southeast Asian business with ease.

Download on App Store

Publisher

GRABTAXI HOLDINGS PTE. LTD.

Category

Food & Drink

Downloads

1M+

User Rating

3.8/5

Total Ratings

7K+

Locales

6

Your Storefront at a Glance

Join over 1M+ musicians using our pro interface.

GrabMerchant app interface showing sales performance dashboard and business management icons

GrabMerchant app interface showing sales performance dashboard and business management icons

GrabMerchant app interface showing store ranking boost feature and food merchant listings

GrabMerchant app interface showing store ranking boost feature and food merchant listings

GrabMerchant app interface showing real time order preparation time update feature

GrabMerchant app interface showing real time order preparation time update feature

GrabMerchant app interface showing personalized business tips and store insights from an AI Assistant

GrabMerchant app interface showing personalized business tips and store insights from an AI Assistant

GrabMerchant app screen displaying options to create search and image advertisements

GrabMerchant app screen displaying options to create search and image advertisements

GrabMerchant app interface displaying Quality Hero rewards and service performance goals.

GrabMerchant app interface displaying Quality Hero rewards and service performance goals.

GrabMerchant app cashier interface showing digital payment solutions and QR options

GrabMerchant app cashier interface showing digital payment solutions and QR options

GrabMerchant app screen promoting zero percent interest business loans for merchant partners to support cash flow and growth.

GrabMerchant app screen promoting zero percent interest business loans for merchant partners to support cash flow and growth.

Manage and Grow Your Business Globally

Join 1M+ users who mastered their instrument with these tools.

📈

Real-Time Business Insights

Track sales trends and store performance from anywhere in the world to make smarter, data-driven decisions for your overseas investments.

🛡️

Secure Remote Control

Maintain full visibility with employee access management and track every cashless transaction to ensure total financial transparency across your team.

🚀

Instant Digital Growth

Update your storefront menu and launch targeted promotions to reach millions of customers, ensuring your business stays competitive 24/7.

Loved by users worldwide

Trusted by 1M+ people who have transformed their experience with this app.

"

"Managing my restaurant in Bangkok while being based in Los Angeles used to be a constant struggle for transparency. With GrabMerchant, I can monitor real-time sales, track order fulfillment, and manage employee access from 8,000 miles away. It provides the peace of mind and financial security that every remote investor needs."

Michael T., Transnational Business Owner
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"GrabMerchant has been vital for scaling our family’s grocery business digitally. The data insights allow us to see exactly what’s trending, and the GrabAcademy lessons helped us optimize our digital storefront. It's more than just a delivery tool; it's a complete business management suite that has significantly boosted our online sales."

Sarah L., F&B Entrepreneur

Review Analysis

AI-powered insights from user reviews.

Sentiment Score

17%
Negative

Summary

The app garners largely negative feedback from merchants, who frequently cite excessively high commission fees and inconsistent deductions from sales as major pain points. Users also report persistent problems with the order notification system, often missing new orders, alongside numerous bugs affecting image uploads and compatibility with older devices after updates. Furthermore, there is widespread dissatisfaction with customer support and perceived bias towards customers in dispute resolution. While a small segment of merchants finds the app helpful for income generation and some praise it over competitors, these positive experiences are overshadowed by widespread operational frustrations.

Common Themes

App Usefulness(3)
Feature Requests(2)
App Performance(1)
Order Notifications(1)
Competitor Comparison(1)

About the app

Everything you need to know about GrabMerchant.

Description

Enjoy a better way of doing business. Two simple steps to become a Grab merchant-partner: 1. Sign up your business first with our sales team. 2. After signing up, download this app to enjoy a better way of doing business. If you want to create more opportunities for business growth, this mobile app will support you. It offers delivery and a secure cashless payment option to millions of consumers. Now who doesn’t want that? Being a Grab merchant-partner means enjoying more options ------------------------------------------------------------------------------ Expand your business beyond the breakfast-lunch-dinner crowd or your in-store customers. GrabFood allows you to deliver meals when hunger strikes at any time of the day. GrabMart helps you reach out to more customers and make grocery deliveries straight to their homes. The GrabMerchant app makes your online business more seamless ------------------------------------------------------------------------------ If you’re running a food delivery service or even a grocery store, this app manages your processes efficiently – so you can focus on what you do best. Manage orders easily ------------------------------------------------------------------------------ Check all the orders coming into your restaurant or store and track the ones that are being fulfilled, straight from your device. Grow your sales online ------------------------------------------------------------------------------ Offer discounts to convert them into loyal customers. Advertise within the app to get more orders. Get better insights ------------------------------------------------------------------------------ A good seller makes better business decisions, supported by data and store performance. See what’s working right for you, so you can focus your efforts to make more sales. Learn with GrabAcademy ------------------------------------------------------------------------------ Running a restaurant or a shop isn’t easy. So we’re making it easier for you with lessons on how to improve your performance. Enable secure payments ------------------------------------------------------------------------------ Going cashless helps both you and your customers. No matter what you’re selling on the app, you can now track and trace where your money comes and goes, while giving your customers the flexibility to pay faster and safer. Manage your storefront ------------------------------------------------------------------------------ Create, upload and update your menu or catalogue to stand out from the crowd. Manage employees access ------------------------------------------------------------------------------ Create designated profiles for different members of your team. Some features are only available in selected markets. To learn more about the information used in our mobile app, including our interest-based advertising and cross-device tracking, or to exercise certain opt-out choices you may have, please refer to our Privacy Policy. Privacy Policy : www.grab.com/privacy Open Source Software Attributions: www.grb.to/oss-attributions

Latest Version

4.157.0

Size

286.0 MB

First Released

Jan 7, 2021

Ready to take full control of your business growth, wherever you are?

Join millions of merchant-partners using GrabMerchant to manage orders, secure payments, and reach more customers with data-driven insights from the palm of your hand.

Download on App Store