GrabMerchant
Streamline your operations, reach millions of new customers, and unlock powerful data insights to scale your Southeast Asian business with ease.
Publisher
Category
Food & DrinkDownloads
1M+User Rating
Total Ratings
7K+Locales
6Discover the interface used by 1M+ users.
The tools that make this app stand out, trusted by 1M+ users.
Track sales trends and store performance from anywhere in the world to make smarter, data-driven decisions for your overseas investments.
Maintain full visibility with employee access management and track every cashless transaction to ensure total financial transparency across your team.
Update your storefront menu and launch targeted promotions to reach millions of customers, ensuring your business stays competitive 24/7.
Trusted by 1M+ people who love this app.
"Managing my restaurant in Bangkok while being based in Los Angeles used to be a constant struggle for transparency. With GrabMerchant, I can monitor real-time sales, track order fulfillment, and manage employee access from 8,000 miles away. It provides the peace of mind and financial security that every remote investor needs."
"GrabMerchant has been vital for scaling our family’s grocery business digitally. The data insights allow us to see exactly what’s trending, and the GrabAcademy lessons helped us optimize our digital storefront. It's more than just a delivery tool; it's a complete business management suite that has significantly boosted our online sales."
Insights from user reviews.
Sentiment Score
Summary
The app garners largely negative feedback from merchants, who frequently cite excessively high commission fees and inconsistent deductions from sales as major pain points. Users also report persistent problems with the order notification system, often missing new orders, alongside numerous bugs affecting image uploads and compatibility with older devices after updates. Furthermore, there is widespread dissatisfaction with customer support and perceived bias towards customers in dispute resolution. While a small segment of merchants finds the app helpful for income generation and some praise it over competitors, these positive experiences are overshadowed by widespread operational frustrations.
Common Themes
Everything you need to know about GrabMerchant.
Description
Latest Version
4.157.0
Size
286.0 MB
First Released
Jan 7, 2021
Join millions of merchant-partners using GrabMerchant to manage orders, secure payments, and reach more customers with data-driven insights from the palm of your hand.
Everything you need to know about GrabMerchant
To become a GrabMerchant partner, first sign up your business with the Grab sales team. After signing up, download the GrabMerchant app to manage your business operations efficiently.
Yes, GrabMerchant partners can easily manage orders within the app. They can check all incoming orders for their restaurant or store and track their fulfillment status directly from their device.
The GrabMerchant app helps grow sales by allowing partners to offer discounts and advertise within the app. This strategy aims to convert customers into loyal patrons and secure more orders.
Yes, the GrabMerchant app provides data and store performance insights. This enables partners to make better business decisions and focus their efforts on strategies that drive more sales.
GrabAcademy offers lessons within the GrabMerchant app designed to help partners improve their performance. It provides educational resources to simplify running a restaurant or shop.
Yes, the GrabMerchant app enables secure cashless payment options. It allows partners to track money flow while providing customers with flexible, faster, and safer payment methods.
Yes, partners can manage their storefront by creating, uploading, and updating their menu or catalog directly within the GrabMerchant app. This helps businesses stand out.
Yes, the GrabMerchant app allows partners to create designated profiles for different members of their team. This manages employee access efficiently within the business.
Yes, the GrabMerchant app includes an AI Assistant. It provides personalized tips and store insights to help improve business operations, as shown with prompts and a chat interface.
GrabMerchant partners can create 'Search ads' to feature their store at the top of listings and 'Image ads' to feature their store in highly visible places across the Grab app.
Yes, GrabMerchant offers 'Easy Loans for Merchants' to support cash flow and growth. These loans feature 0% interest and repayment based on earnings, with a one-time admin fee.
You can monitor your sales performance directly from the GrabMerchant dashboard. It displays key metrics like total sales and the number of orders received, providing store information at your fingertips.
Yes, GrabMerchant partners can track, edit order details, and update the order preparation time in real-time. The app allows setting the preparation duration for each order.
Yes, GrabMerchant offers a feature to boost your store ranking for your first 30 days. This helps new partners gain visibility and attract more customers.
The Quality Hero program in GrabMerchant rewards partners for excellent service. Partners complete monthly goals, such as maintaining low offline and cancellation rates, to earn benefits.
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