HSL: Your All-in-One Navigator for Helsinki Transit

Navigate like a local with instant mobile tickets, real-time vehicle tracking, and seamless journey planning for all buses, trains, trams, and ferries.

Travel & Local ›

Publisher

Helsingin seudun liikenne -kuntayhtyma

Helsinki in Your Pocket

Discover the interface used by 2M+ users.

HSL app screen displaying a digital season ticket for Helsinki public transit with a QR code

HSL mobile app interface displaying ticket options including single, day, and season tickets for Helsinki public transport.

A smartphone displaying the HSL app screen for buying a single adult transit ticket with Mastercard.

HSL app journey planner showing public transport route suggestions and ticket options

The home screen of the HSL app showing traffic updates and ticket options

Your Digital Key to Helsinki

The tools that make this app stand out, trusted by 2M+ users.

🎫

One App, Every Ticket

Purchase tickets for buses, trains, the Metro, trams, and ferries instantly using your preferred U.S. credit card or Apple Pay.

📍

Live Real-Time Tracking

Reduce travel anxiety with our Journey Planner and live vehicle tracking, showing you exactly when your ride arrives.

🌍

English-First Navigation

Navigate the complex zone system with confidence using a fully English interface designed for international travelers.

Loved by users worldwide

Trusted by 2M+ people who love this app.

"Visiting from the US, I was worried about navigating the different transport zones, but the HSL app made it effortless. Buying tickets with my stored credit card was seamless, and the English interface is perfect for international travelers. It truly is the only tool you need to explore Helsinki like a local."

David Chen

"The real-time tracking is a complete game-changer for my daily commute. I love how the app combines the metro, trams, and even the ferry into one simple journey planner. It is reliable, fast, and the push notifications about service disruptions have saved me from being late more times than I can count."

Sarah Miller

Review Analysis

Insights from user reviews.

Sentiment Score

12%

Negative

Summary

The app receives overwhelmingly negative feedback, primarily from international visitors and users with non-Finnish phone numbers who face significant hurdles with SMS verification, account creation, and ticket purchases due to roaming issues and foreign payment card rejections. Users also report frequent technical glitches, including app crashes, blank maps after updates, disappearing tickets, and persistent login problems. While the underlying HSL transport system is sometimes praised for its convenience, the app itself is deemed unreliable and frustrating, hindering access for many users. The pricing of tickets is also a point of contention for some.

Common Themes

International User Support(25)

App Reliability(16)

Ticket Purchase Issues(15)

Account and Login(7)

Feature Gaps(7)

Pricing(4)

Navigation Features(4)

About the app

Everything you need to know about HSL.

Description

Buses, trains, the Metro, trams and ferry – all in one app. The HSL app allows you to buy public transport tickets for the Helsinki region, find the best routes using the Journey Planner, view all timetables, and receive personalized transport information. You can buy single, day and season tickets for both adults and children via the HSL app. Adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over are also available via the app. You can pay using the most popular payment methods, including debit/credit cards, MobilePay, phone bill and commuter benefits. The HSL app's Journey Planner helps you find routes and informs you about the ticket needed for your journey. You can view real-time stop-specific departure and arrival times and track vehicles in real time. The app also displays any service changes and disruptions, and you can choose to receive notifications about these updates directly on your phone. More information about Helsinki region public transport: hsl.fi

Latest Version

6.14.0

Size

77.2 MB

First Released

Jun 25, 2018

Ready to Navigate Helsinki Like a Local?

Skip the ticket lines and the confusion. Download the HSL app for instant mobile tickets, real-time tracking, and seamless route planning from the airport to the city center.

FAQ

Frequently Asked Questions

Everything you need to know about HSL

How to buy tickets with the HSL app?

The HSL app enables purchasing single, day, and season tickets for Helsinki region public transport. It supports adult, child, multi-journey, student, and senior discounted tickets.

What types of tickets are available on the HSL app?

The HSL app offers single, day, and season tickets for adults and children. It also provides multi-journey, student, and discounted tickets for passengers aged 70 and over.

What payment methods does the HSL app accept for tickets?

The HSL app accepts debit/credit cards, MobilePay, phone bill, and commuter benefits for ticket purchases. This provides diverse and convenient payment options.

Does the HSL app provide real-time public transport information?

Yes, the HSL app displays real-time stop-specific departure and arrival times. Users can also track vehicles in real time and receive notifications for service changes.

Can I plan my journey using the HSL app?

Yes, the HSL app includes a Journey Planner feature. It helps users find the most efficient routes and identifies the specific ticket required for their travel.

What public transport services does the HSL app cover?

The HSL app covers buses, trains, the Metro, trams, and ferries. It allows users to purchase tickets and plan journeys across these public transport modes.

How do I get updates on service changes and disruptions with the HSL app?

The HSL app displays service changes and disruptions directly within the app. Users can also opt to receive real-time notifications about these important updates on their phone.

What is the primary purpose of the HSL app?

The HSL app facilitates buying public transport tickets for the Helsinki region. It also provides a Journey Planner, timetables, and personalized transport information for users.

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