Mobile JKN
The official app for BPJS Kesehatan. Secure your loved ones' healthcare by managing memberships, tracking payments, and accessing JKN services with ease—no matter where you are in the world.
Publisher
Category
MedicalDownloads
9M+User Rating
Total Ratings
320K+Locales
1Discover the interface used by 9M+ users.
The tools that make this app stand out, trusted by 9M+ users.
Register new members and update family profiles instantly, ensuring your loved ones back home are always protected without visiting an office.
Track billing history and generate Virtual Account numbers for fast, transparent premium payments that keep your coverage active.
Quickly locate the nearest hospitals and clinics in Indonesia using interactive maps, perfect for travel planning or family emergencies.
Trusted by 9M+ people who love this app.
"Living in Los Angeles makes it hard to manage my parents' healthcare back home in Jakarta. Mobile JKN has been a lifesaver. I get instant billing notifications and can settle their premiums via the Virtual Account feature in minutes. It gives me such peace of mind knowing their insurance is always active."
"As someone who travels between San Francisco and Indonesia frequently, this app is essential. The 'Info Lokasi Faskes' feature helped me find the nearest clinic immediately during my last visit. It’s fast, reliable, and much easier than dealing with paperwork at a physical office."
Insights from user reviews.
Sentiment Score
Summary
Users have expressed significant frustration with the mobile app, with an overwhelming majority reporting negative experiences. Common issues include persistent login and verification problems, such as CAPTCHA failures, unreceived OTPs, and frequent automatic logouts. Many reviews also highlight severe performance issues like slow loading times, server unavailability, and difficulties with registration processes, making basic tasks cumbersome. While a small number of users found the app easy to use, the overall sentiment points to an outdated user interface and numerous functional limitations, severely hindering the app's intended purpose.
Common Themes
Everything you need to know about Mobile JKN.
Description
Latest Version
4.13.2
Size
202.2 MB
First Released
Jun 15, 2017
Stop worrying about international calls and paperwork. Join over 9 million users and manage your JKN insurance, pay premiums, and update family memberships instantly from anywhere in the USA.
Everything you need to know about Mobile JKN
Mobile JKN is an application developed by BPJS Kesehatan for easy access and optimal service. It allows users to quickly access various information related to the National Health Insurance program anywhere, anytime.
Yes, the Mobile JKN app allows participants to search for their data. Users can input their card number, NIK (National Identity Number), or Family Card number to retrieve participant information.
Yes, Mobile JKN provides an "Info Lokasi Faskes" feature. Users can search for and view health facility locations based on their branch or nearest location on a map within the app.
The Mobile JKN app enables new participants to register themselves. This feature specifically supports registration for individuals classified as Bukan Penerima Upah (Non-Wage Earners) directly within the application.
Yes, the Mobile JKN app includes an "Info Iuran" feature. This allows participants to find information regarding their BPJS Kesehatan bill statements directly within the application for easy access.
Yes, the Mobile JKN app provides an "Info Virtual Account" feature. Participants can use this functionality to find their Virtual Account number specifically based on their NIK (National Identity Number).
For more information, contact BPJS Kesehatan directly. You can call 165, visit the official website at https://www.bpjs-kesehatan.go.id, or use the complaint channel at https://sipp.bpjs-kesehatan.go.id/sipp/.
Yes, the Mobile JKN app features a "Konsultasi Dokter" (Doctor Consultation) option directly on its home screen. This indicates that users have access to medical consultation services within the application.
Yes, the Mobile JKN app allows users to view their "Kartu Peserta" (Participant Card), also known as "Kartu Indonesia Sehat." This feature is readily accessible via the bottom navigation bar.
Yes, the Mobile JKN app provides "Notifikasi Tagihan BPJS Kesehatan." This feature automatically sends notifications to participants, informing them about their BPJS Kesehatan bill statements due dates and status.
Apps with similar features and user experience
Elevance Health, Inc
Centrum e-Zdrowia
Techniker Krankenkasse
Centene Corporation
Oscar Management Corporation
Businessolver.com, Inc.
EYEMED VISION CARE LLC
Blue Shield California
Blue Cross and Blue Shield of Florida
