Paychex Flex

Paychex Flex

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Paychex Flex: Your All-in-One Payroll and Benefits Hub

Empowering employers and employees with secure, on-the-go access to pay stubs, 401(k) balances, and essential HR tools.

Publisher

Paychex Inc.

Category

Business

Downloads

9M+

User Rating

4.8/5

Total Ratings

569K+

Locales

1

Your Office in Your Pocket

Discover the interface used by 9M+ users.

Smartphone screen with a Paychex Flex payroll notification and icons representing multi-device access

Smartphone screen with a Paychex Flex payroll notification and icons representing multi-device access

Paychex Flex mobile app dashboard featuring employee self-service tools like time tracking, check stubs, and retirement information.

Paychex Flex mobile app dashboard featuring employee self-service tools like time tracking, check stubs, and retirement information.

Interface of the Paychex Flex app for employers displaying payroll status and retention analytics.

Interface of the Paychex Flex app for employers displaying payroll status and retention analytics.

Interface of the Paychex Flex app showing HR tasks such as performance reviews, approvals, and employee analytics

Interface of the Paychex Flex app showing HR tasks such as performance reviews, approvals, and employee analytics

Master Your Payroll and Benefits

The tools that make this app stand out, trusted by 9M+ users.

🛡️

Instant, Secure Access

Log in quickly and safely using Face ID or Touch ID to protect your sensitive financial and personal data.

📲

Payroll on Your Terms

Submit payroll on the go, review cash requirements, or download your W-2s and pay stubs in seconds.

🏥

Complete Benefits Control

Manage your 401(k) contributions, track FSA claims, and view health insurance details without the paperwork.

Loved by users worldwide

Trusted by 9M+ people who love this app.

"

"Being able to check my paystubs and track my 401k contributions on my commute has been a total game changer. The FaceID integration makes it feel just as secure as my banking app, and I love having all my health benefits info in one place."

Sarah Jenkins
"

"This app is a lifesaver for a small business owner like me. I can review and submit payroll from the field or while traveling, which gives me so much freedom. Having instant access to cash requirements and tax documents directly on my phone is indispensable."

Marcus Thorne

Review Analysis

Insights from user reviews.

Sentiment Score

12%
Negative

Summary

The Paychex mobile app receives overwhelmingly negative feedback, primarily due to severe performance issues such as extremely slow loading times, frequent buffering, and general unresponsiveness, even on strong Wi-Fi connections or new devices. Many users report critical functionality failures, including punches not registering, inability to sign in, and features like time and attendance or 401K loan options not working or crashing the app. While a few businesses praise its reliability and ease of use for payroll and HR services, employees commonly describe it as a 'nightmare' that causes significant frustration and extra work. Recent updates have exacerbated these problems, with multiple users reporting the app stopped working or loading entirely after the latest version.

Common Themes

App Performance(24)
Login Experience(12)
Time Tracking Accuracy(10)
Information Access(7)
User Interface (UI)(6)
App Updates(4)
Customer Support(3)
Payroll and HR Services(2)

About the app

Everything you need to know about Paychex Flex.

Description

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options. EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.

Latest Version

7.69

Size

310.1 MB

First Released

Jun 11, 2012

Your Entire Work Life, One Tap Away

Join over 9 million professionals who manage payroll, benefits, and retirement with the security of FaceID. Download Paychex Flex and take control of your work-life balance today.

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FAQ

Frequently Asked Questions

Everything you need to know about Paychex Flex

Who can use the Paychex Flex app?

The Paychex Flex app is designed for previously registered users of Paychex Flex (paychexflex.com). The specific features available depend on the user's company plan options.

What payroll tasks can employers perform with the Paychex Flex app?

Employers can enter, review, and submit payroll on the go using the Paychex Flex app. They can also resume payrolls initiated on a tablet or desktop, as suggested by Screenshot #3.

Can employees view their pay stubs and tax documents in the Paychex Flex app?

Yes, employees can access their check stubs and W2s through the Paychex Flex app. Screenshot #2 visually confirms the "Check Stubs" feature for employees.

Does Paychex Flex support Face ID or Touch ID for login?

Yes, the Paychex Flex app supports biometric authentication. Both employers and employees can use Touch ID and Face ID for secure and convenient access to the application.

What retirement account details are accessible to employees via Paychex Flex?

Employees can access retirement balances, contributions, returns, and loan information. They also have the ability to update their retirement contributions and investments within the app.

How can employers manage their workforce using the Paychex Flex app?

Employers can access employee profiles, compensation details, and time-off balances. Screenshot #4 also shows features to "Add Employee" and "View People List" for workforce management.

Does the Paychex Flex app provide reports for employers?

Yes, employers can access various reports through the Paychex Flex app. This includes payroll reports, cash requirements, and options for "Quick Reports" and "Live Reports," as shown in Screenshot #4.

What health benefits information can employees find in the Paychex Flex app?

Employees can view health, dental, and life insurance benefit details, including deductions and contact information. FSA contributions, balances, claims, and reimbursement activities are also accessible.

Can employers approve tasks in the Paychex Flex app?

Yes, employers can manage and approve tasks within the Paychex Flex app. Screenshot #4 clearly shows an "Approvals" section, indicating this functionality.