POSTIDENT: Secure Identity Verification from Anywhere in the World

Skip the consulate visits and physical paperwork. Verify your identity for German banks, mobile providers, and legal services in minutes via video chat or eID—securely powered by Deutsche Post.

Utilities & Government Services ›

Publisher

Deutsche Post AG

Seamless Verification in Action

Discover the interface used by 7M+ users.

POSTIDENT app interface showing multiple identity verification methods including AutoID and VideoChat

Interface of the POSTIDENT app displaying identification options including Online ID, Videochat, and AutoID.

POSTIDENT app screen for online ID verification using NFC scanning

Steps for identity verification at a local post office within the POSTIDENT app interface.

POSTIDENT app interface showing a live video chat for identity verification with an agent

Instructional screen in the POSTIDENT app for recording holograms on an ID card using AutoID.

Verify Your Identity from Anywhere

The tools that make this app stand out, trusted by 7M+ users.

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Skip the Consulate Trip

Eliminate the need for physical appointments. Complete your identification for German banks or telecommunications providers from the comfort of your home or office.

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On-Demand Verification

Choose the method that suits your schedule: a live video chat with a professional assistant or a fully automated eID and document scan for instant results.

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Secure German Standards

Trust in the security of Deutsche Post AG. Your sensitive data is handled with bank-grade encryption and complies with the highest European GDPR privacy regulations.

Loved by users worldwide

Trusted by 7M+ people who love this app.

"Living in New York and needing to verify my identity for a bank account in Germany used to be a nightmare involving consulates and paperwork. With POSTIDENT, I completed the entire video chat in minutes from my office. It is incredibly efficient and secure."

Marcus Schneider

"I was worried about the complexity of opening an international brokerage account, but this app made the verification process seamless. The automated ID scan worked perfectly on the first try, saving me so much time. A must-have for global professionals!"

Sarah Jenkins

Review Analysis

Insights from user reviews.

Sentiment Score

28%

Negative

Summary

The app receives highly mixed feedback, with a predominantly negative sentiment driven by numerous technical malfunctions and poor customer service. While some users praise the app for its simplicity, speed, and convenience for online identification, a significant number report the app frequently not working, crashing, or getting stuck during crucial steps like PIN entry or video verification. A common and severe complaint revolves around the unhelpful, impatient, and often rude staff, with many users also experiencing language barriers during video calls. Specific issues include the app requesting an already installed "current version" and incorrect PIN length prompts, which severely hinder the identification process.

Common Themes

Staff Interaction(19)

App Stability(12)

Ease of Use & Speed(11)

Online ID Concept(11)

Language Support(9)

Specific Technical Bugs(3)

Document Acceptance(2)

About the app

Everything you need to know about POSTIDENT.

Description

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone. Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore. The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works. The POSTIDENT app is optimized for iPads and iPhones with iOS 17 or higher.

Latest Version

29.3

Size

73.3 MB

First Released

Jun 23, 2015

Skip the Consulate—Verify Your Identity in Minutes

Join over 7 million users who securely manage their German banking and legal requirements directly from the US. No appointments, no paperwork, just your smartphone.

FAQ

Frequently Asked Questions

Everything you need to know about POSTIDENT

What is the POSTIDENT app?

The POSTIDENT app provides convenient and simple identity verification using your smartphone. It offers multiple secure digital identification methods.

What identification methods does the POSTIDENT app offer?

The POSTIDENT app offers identity verification via Videochat, eID, automated ID document imaging (AutoID), and a digital coupon for post office identification.

How does POSTIDENT by eID function?

POSTIDENT by eID uses your national identity card or electronic residence title. You identify quickly and securely with an NFC scan and PIN, available 24/7.

Can I use the POSTIDENT app for post office identification?

Yes, the POSTIDENT app allows you to retrieve your POSTIDENT coupon digitally. This eliminates the need to print it for identification at your local post office.

What are the availability hours for POSTIDENT videochat employees?

Deutsche Post AG call center employees are available for identity verification via videochat from Mondays to Sundays, between 8 AM and 10 PM.

Which iOS versions does the POSTIDENT app support?

The POSTIDENT app is optimized for iPads and iPhones running iOS 17 or higher. This ensures full functionality and compatibility on supported devices.

Is identity verification with the POSTIDENT app secure?

Yes, the POSTIDENT app's identification procedures are compliant with the law, secure, and completed in just a few steps. This protects user data effectively.

Is a transaction number required to use the POSTIDENT app?

Yes, you must enter a transaction number provided by a partner company or Deutsche Post. This number initiates and executes the identification procedure.

How does POSTIDENT by AutoID verify identity?

POSTIDENT by AutoID performs fully automated and digital identification. It works by creating images of your ID document and profile, including hologram checks.

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