黑猫投诉-新浪旗下消费者服务平台
为海外华语用户提供24小时极速维权响应。依托新浪品牌实力，通过实时红黑榜单透视商家信誉，让跨境消费纠纷不再难解，全方位保障您的消费权益。
Publisher
Category
LifestyleDownloads
6M+User Rating
Total Ratings
56K+Locales
1Discover the interface used by 6M+ users.
The tools that make this app stand out, trusted by 6M+ users.
Skip the long wait times. Our official corporate partners are committed to acknowledging and addressing your complaints within 24 hours.
Navigate the market with ease using our live Red and Black lists to identify trustworthy merchants and avoid low-rated services.
Perfect for transnational shoppers, we bridge the communication gap to ensure your rights are protected regardless of where you are.
Trusted by 6M+ people who love this app.
"As an international student in Los Angeles, I often deal with cross-border shipping issues. After a major carrier lost my package and ignored my emails, I used Black Cat Complaint. The brand responded within 24 hours and I finally got my refund. It is the most effective way to hold companies accountable!"
"The Red and Black lists are a game changer for my shopping habits in New York. I always check a company's reputation and response rate here before making big purchases. It provides a level of transparency and consumer protection that gives me real peace of mind."
Everything you need to know about 黑猫投诉-新浪旗下消费者服务平台.
Description
Latest Version
3.4.7
Size
60.1 MB
First Released
Sep 21, 2018
Join over 6 million consumers on Sina’s official platform. Get 24-hour responses, hold brands accountable across borders, and never let a dispute go unresolved. Download Black Cat Complaint now.
Everything you need to know about 黑猫投诉-新浪旗下消费者服务平台
黑猫投诉 (Black Cat Complaints) is a consumer service platform owned by Sina. It acts as a platform for consumers to protect their rights and resolve consumption-related disputes effectively.
The 黑猫投诉 platform works by enabling users to initiate a complaint with one click. This leads to a rapid response, often within 24 hours from official partners, aiming for a satisfied resolution for the consumer.
Yes, 黑猫投诉 provides rapid processing for complaints. It collaborates with official enterprises to ensure they respond to complaints within 24 hours, facilitating quick resolutions.
The '红黑榜单' (Red and Black List) feature in 黑猫投诉 is a real-time ranking system. It transparently displays business credibility and performance, helping users assess enterprises based on complaint data.
黑猫投诉 helps users avoid consumer traps through its '消费报道' (Consumer Reports) feature. These reports explain various consumer pitfalls and provide guidance, safeguarding users' consumer experiences.
Yes, users can receive updates on their complaints from 黑猫投诉 by enabling message push notifications. This feature ensures they stay informed about the latest complaint status and consumer news.
You can contact 黑猫投诉 via their official website at https://tousu.sina.com.cn, their official Weibo at https://weibo.com/heimaotousu, or customer service email at heimaotousu@vip.sina.com.
Yes, 黑猫投诉 is a consumer service platform affiliated with Sina. The app's full name, '黑猫投诉-新浪旗下消费者服务平台', explicitly states its ownership by Sina.
黑猫投诉's rankings cover various business types, including Games, Audio/Video Streaming, Online Travel Agencies (OTA), Airlines, Ride-hailing services, and Shared Charging platforms, among others.
To file a complaint using the 黑猫投诉 app, open the app and tap the '投诉' (Complain) icon located in the bottom navigation bar, or select the '我要投诉' (I want to complain) button on the homepage.
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