Fliggy (飞猪旅行): Your Seamless Bridge to China and Global Travel

Book flights, hotels, and high-speed rail effortlessly. Enjoy exclusive Alibaba ecosystem perks, AI-powered planning, and zero-deposit stays tailored for your lifestyle.

Publisher

Hangzhou Taomei Aviation Service Co., Ltd.

Your Journey Visualized

Discover the interface used by 98M+ users.

Chinese actress Esther Yu posing on a beach for a Fliggy travel app promotional poster

Fliggy travel app interface showcasing the AI travel assistant for one-stop trip planning and route mapping.

Interface of the Fliggy travel app showing flight search options and discounted flight tickets.

A mobile interface of the Fliggy travel app showing hotel search options and special offers in Chinese.

Fliggy mobile app interface showing train ticket booking and smart ticket grabbing features for Chinese rail systems.

Mobile interface of the Fliggy app showing local travel and destination booking options

Fliggy app user interface displaying domestic travel options in China with categories for group tours and popular destination recommendations.

Fliggy travel app interface displaying attraction ticket options and destination rankings

The Ultimate Travel Companion for the Global Chinese Traveler

The tools that make this app stand out, trusted by 98M+ users.

🚄

Seamless High-Speed Rail & Flights

Direct 12306 integration and airline flagship stores ensure the best prices and instant booking for all your domestic and international transit needs.

💎

Exclusive Member Privileges

Unlock F4 status for room upgrades, free breakfasts, and 'Credit Stay' benefits—book with zero deposit and pay only after you check out via Alipay.

✨

AI-Powered Personal Concierge

Let our 24/7 AI 'Ask-Anything' assistant handle the heavy lifting, comparing prices and crafting perfect itineraries so you can skip the planning stress.

Loved by users worldwide

Trusted by 98M+ people who love this app.

"As an international student in New York, planning my trips back home used to be a headache. Fliggy’s AI assistant and the direct 12306 train integration make everything so simple. Plus, following Yu Shuxin’s travel guides makes my vacations look amazing on social media!"

Chen Wei

"The F4 membership perks are a game-changer for my business trips to Asia. I love the 'Credit Stay' feature—no deposits and instant check-outs save me so much time. It's the only app that truly bridges my life in the US with the digital infrastructure in China."

Sophia Lin

Review Analysis

Insights from user reviews.

Sentiment Score

17%

Negative

Summary

This app receives overwhelmingly negative feedback, reflected in a global sentiment score of 17 out of 100. Users frequently criticize the app for its deceptive pricing strategies, including '杀熟' (price discrimination) and arbitrary price fluctuations, alongside an abundance of hidden and bundled fees, often linked to non-cancellable 'worry-free travel packages' or irrelevant coupons. Poor customer service is a major pain point, characterized by unhelpful, AI-like responses and a refusal to take responsibility for issues, leading to significant challenges with cancellations and refunds. Additionally, intrusive pop-up ads and excessive notifications detract significantly from the user experience, although a small minority of users find the app generally convenient and easy to use.

Common Themes

Poor Customer Service(13)

Pricing Manipulation(12)

Hidden & Bundled Fees(11)

Deceptive Practices(11)

Cancellation & Refund Issues(7)

General Usability(5)

Excessive Advertising(4)

About the app

Everything you need to know about 飞猪旅行-机票酒店火车票门票轻松预订.

Description

飞猪旅行是阿里巴巴集团旗下旅行品牌，提供机票、酒店、火车票、汽车票、景点门票、用车、周末游、跟团游、自由行、自驾游、邮轮、旅游度假产品任您选！精选攻略、出行保险，旨在为您提供优惠、便捷、高性价比的出行服务。飞猪App供国内及海外众多酒店，民宿，客栈，酒店式公寓在线预订服务；提供多条国内及出境旅游线路，并提供电话卡，境外Wi-Fi，租车，签证等一站式服务；全覆盖国内外多主流景点门票，在线预订一键预约；提供国内所有航线和国际航班主流航班机票，国内所有火车票的在线订购。【特色服务和精彩活动】 1.「旅行助手」飞猪全新推出AI“问一问”，可随时随地为您挑选有性价比的机票、酒店和目的地，提供更准确、更有温度、可即时预订的旅行方案，帮您省去用多个App查询信息、拼凑攻略、反复比价的麻烦，它好比一支7*24小时在线的AI旅行定制团队，帮您轻松规划完美旅程。 2.「全球代言人」重磅官宣！虞书欣正式成为飞猪旅行全球代言人！这一次，虞书欣将与你分享她的旅行灵感，让我们一起跟着她的脚步，开启心动旅行吧！舒心出行，就上飞猪旅行。 3.「新人礼包」首次下载飞猪旅行App，即享百元机票、酒店、火车票出行大礼包。【主要产品与服务】【机票】服务全新升级！您的出行更省心、更透明 -「全平台覆盖」：飞猪自营旗舰店+航空公司直连+优质代理商，一站式解决购票需求，服务全程护航； -「价格透明无忧」：官方直连保障，退改签按航司标准执行，明码实价无隐形费用； -「智能出行助手」：手机自助值机、在线选座，低价机票实时提醒，航班动态秒级更新，出行更高效！【酒店】品牌官方直营 | 双重积分礼遇 | 会员价值升级 - 「信用住」先住后付，体验升级； - 「新客特惠」享F4会员体验价及免费早餐、延迟退房、免费升级权益； - 「联订优惠」机酒联订&火酒联订更优惠； - 「里程抵现」飞猪里程10倍膨胀抵房费； - 「加速会籍积分」酒店集团积分闪促，加速酒店会籍累计积分； - 「品牌会员互通」一卡通百卡—会员享受30+酒店集团品牌尊享权益！【火车票】购票立享飞猪+12306双重积分 -「智能抢票」：72种智能抢票策略，光速占座余票，支持预约抢票、实时捡漏、VIP加速，购票成功率翻倍； -「退换改签」：在线换座、车站大屏查看、上车补票、退改签一键操作，出行更从容！实时查询余票、车次动态，行程变动秒响应； -「全票种覆盖」：成人票、学生票、儿童票一键切换，满足全家出行需求。【综合交通】租车、接送、打车、汽车票等服务全聚合，行程规划、票务管理一键搞定！全场景升级！一站式出行管家，提供道路门对门需求购票享积分、专属优惠券，省心更省钱！ -「租车自由行」：车型随心选（SUV/商务车/新能源），一键比价、优惠立减，取还车无缝衔接； -「接送服务」：机场/高铁站专属接驳，专车接送+行李无忧，行程无缝对接； -「顺风车拼实惠」：智能匹配同路伙伴，低价出行更环保，安全认证全程护航； -「打车更快人一步」：实时叫车+多平台司机抢单，路线透明、价格预知，出行零等待； -「汽车票灵活购」：全国车站余票实时查询，在线购票、退改无忧，热门线路一键锁定； -「定制大巴随心订」：团体出行专属包车，自定义时间/路线/座位，企业差旅、家庭出游轻松搞定！【门票】 -「大牌乐园」：近500+官方景区直营，超5000+景区飞猪自营、超级乐园大牌优惠连连； -「出游保障」：门票安心出游保障，因商家原因导致用户无法正常使用，按订单金额退一赔一。【度假】 - 「周边游」：给你的周末游玩出谋划策，精彩周末，尽在掌握； - 「跟团游」：为你提供国内、国外热门目的地的品质跟团线路，让您放心看世界； - 「舒心小团」：省心不累，舒心翻倍。专业私导护航，24h管家在线； - 「深度旅行」：在飞猪3000+最会玩的人带你玩，一起成为深度旅行家； - 「签证办理」：一份材料办多国签证、全家签证，多年多国随心签，价格更优惠。【会员】 - 「会员优惠」：10万+酒店度假商家会员专享优惠，酒店85折、度假会员价、交通大额券等优惠覆盖； - 「会员服务」：酒店买贵赔、火车票、门票无忧退、专属客服等会员服务保障； - 「会员权益」：接送机、贵宾厅、0.1元景区门票、免费升房、免费早餐等免费权益提升出行舒适度； - 「会员互通」：飞猪会员可享40+旅行集团的精英会员服务，一重会员身份享40+集团会员权益。客服电话：400-1688-688

Latest Version

9.10.43.104

Size

346.5 MB

First Released

Aug 5, 2011

Your Seamless Gateway to Asia and Beyond

Download Fliggy now to claim your newcomer gift pack and experience the ultimate convenience of AI-powered travel planning and exclusive member perks.

FAQ

Frequently Asked Questions

Everything you need to know about 飞猪旅行-机票酒店火车票门票轻松预订

What is 飞猪旅行?

飞猪旅行 (Fliggy Travel) is Alibaba Group's travel brand. It offers comprehensive services including flights, hotels, train tickets, attraction tickets, vacation packages, car services, and travel insurance, aiming for convenient and cost-effective travel.

Does 飞猪旅行 offer an AI travel assistant?

Yes, 飞猪旅行 features an AI assistant named "问一问". It provides 24/7 personalized travel solutions, compares prices, and generates accurate, instantly bookable itineraries. This simplifies trip planning for users.

Can I book international flights on 飞猪旅行?

Yes, 飞猪旅行 supports online booking for all domestic and mainstream international flights. It also provides booking services for overseas hotels and international travel routes, offering global coverage.

What special offers are available for new users of the 飞猪旅行 app?

New users downloading the 飞猪旅行 app receive a welcome gift package. This bundle includes coupons worth hundreds of yuan applicable to flights, hotels, and train tickets for their initial travel bookings.

How does 飞猪旅行 ensure transparent flight pricing?

飞猪旅行 ensures transparent flight pricing through direct connections with airlines. It guarantees clear, upfront costs with no hidden fees, and all refund or change policies strictly adhere to official airline standards.

Does 飞猪旅行 offer smart ticket grabbing for train tickets?

Yes, 飞猪旅行 offers smart ticket grabbing with 72 strategies. These include reservation, real-time ticket monitoring, and VIP acceleration, significantly increasing the success rate for securing train tickets.

What is the "Credit Stay" feature for hotels on 飞猪旅行?

The "Credit Stay" feature on 飞猪旅行 allows users to book hotels and pay after their stay. This service aims to provide an upgraded and more flexible experience for hotel reservations.

Can users earn rewards on 飞猪旅行?

Yes, users can earn "能量红包" (energy red packets) daily by completing tasks on 飞猪旅行. These red packets can be withdrawn to Alipay or exchanged for app-specific coupons and benefits.

Does 飞猪旅行 offer car rental services?

Yes, 飞猪旅行 provides car rental services. Users can select various car types, including SUVs or new energy vehicles. The platform offers price comparisons and ensures seamless vehicle pick-up and return.

How does 飞猪旅行 ensure safety for attraction ticket bookings?

飞猪旅行 provides a "worry-free travel guarantee" for attraction tickets. If a user cannot use a ticket due to merchant error, the platform guarantees a full refund and compensation equal to the order amount.

Can I link my membership with other hotel groups through 飞猪旅行?

Yes, 飞猪旅行 members can access elite membership services from over 40 travel groups. This "membership interoperability" allows one membership status to unlock benefits across multiple hotel brands.

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