智方便 iAM Smart: Your Hong Kong Digital Identity, Anywhere in the World

The essential bridge for the Hong Kong diaspora to securely access government services, sign legal documents, and manage official affairs from the USA with biometric ease.

Government & Public Services ›Digital Identity ›Productivity Suite ›

Publisher

Digital Policy Office

Efficiency at a Glance

Discover the interface used by 3M+ users.

Home dashboard of the iAM Smart mobile application displaying various government services and weather information

The home screen of the iAM Smart app on a smartphone showing digital government services and a mascot

The iAM Smart app service page showing icons for various government and commercial services grouped by theme.

Screenshot of the iAM Smart app interface displaying thematic services and information for elderly citizens

iAM Smart app authentication screen for eTAX login

Interface of iAM Smart app showing the e-ME form filling feature for Hong Kong government services

The iAM Smart app inbox interface displaying personalized government notifications and messages.

Mobile screen of iAM Smart app showing digital signing for a tax return document

Your Digital Bridge to Hong Kong

The tools that make this app stand out, trusted by 3M+ users.

✍️

Remote Digital Signing

Handle legal documents and official procedures from abroad via iAM Smart+. No more physical mail or expensive flights required.

🔑

Single Digital Identity

Replace dozens of usernames and passwords with one secure login. Use your iPhone’s biometrics to access government and commercial services instantly.

📄

Effortless Form Filling

Save hours of paperwork with e-ME. Securely store your profile data to auto-fill applications accurately with just a few taps.

Loved by users worldwide

Trusted by 3M+ people who love this app.

"Managing my property and taxes in Hong Kong while living in New York used to be a nightmare of paperwork and expensive courier fees. Since upgrading to iAM Smart+, the digital signing feature has been a total game-changer. I can handle legal documents securely from my phone in minutes without having to book a flight back. It is the ultimate bridge for those of us living abroad."

Kevin Chan

"I love that I do not have to remember dozens of different passwords for government utilities anymore. The biometric login is seamless and feels very secure on my iPhone. Plus, the e-ME auto-fill saves me so much time when renewing applications. It brings the same level of digital convenience I am used to here in San Francisco to all my HK-based administrative tasks."

Sarah Wong

Review Analysis

Insights from user reviews.

Sentiment Score

Negative

Summary

This mobile app receives overwhelmingly negative feedback, primarily due to severe stability issues. While one user found it very convenient, a substantial number of reviews report the app frequently crashes or fails to open, rendering it unusable for many. Specifically, users on iPhone 17 models (including Pro/Pro Max) and those updated to iOS 26 (including version 26.0.1) consistently experience these crashing problems. Further complaints include difficulties with the registration process due to non-functional camera features for ID verification and issues with transferring user accounts.

Common Themes

App stability(35)

iPhone 17 compatibility(13)

iOS 26 compatibility(12)

Registration process(4)

Camera function(3)

Account transfer(2)

Convenience(1)

About the app

Everything you need to know about 智方便 iAM Smart.

Description

"iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card) holders aged 11 or above. It allows users to perform authentication through personal mobile phones, to log in and use the online services of different government departments and commercial organisations with a single digital identity. "iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form filling and personalised notifications functions, while the "iAM Smart+" version has the digital signing function in addition: ● Authentication √ Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords. ● Form Filling with e-ME √ Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form filling and avoid filling in the same data for different applications. ● Personalised Notification √ Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information. ● Digital Signing √ Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online. To register and use your "iAM Smart", simply: ● Use mobile device with biometric authentication functions enabled (including fingerprint or facial identification) to download and install the "智方便 iAM Smart" app ● Could access a wide range of daily information before "iAM Smart" account registration. ● Click “Register”, scan the HKID Card according to the instructions, and let the app to read the HKID Card information and verify the authenticity of the HKID Card ● Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification ● Wait for the identity verification based on the records of his/her identity card after submission of the application ● Perform mobile phone built-in biometric authentication, set up "iAM Smart" 6 digital password and provide email address upon successful identity verification ● Start using various functions of the "iAM Smart" platform once the above steps are completed To register or upgrade to "iAM Smart+" for using digital signing function, you may bring your HKID Card and mobile device to our self-registration kiosks, registration service counters or via mobile registration teams to complete the relevant procedures. Note: ● Consent of your parent or guardian is required if you are aged from 11 to 17.

Latest Version

4.8.1

Size

201.5 MB

First Released

Dec 29, 2020

Your Digital Gateway to Hong Kong, Anywhere in the World

Join over 3 million users and bridge the distance. Securely sign legal documents, access government services, and manage your HKID affairs with biometric ease—all from your mobile device.

FAQ

Frequently Asked Questions

Everything you need to know about 智方便 iAM Smart

What is the "智方便 iAM Smart" app?

The "智方便 iAM Smart" app is a free digital identity for Hong Kong ID card holders aged 11+ to securely log in and use government and commercial online services with a single account.

Who is eligible to use the "智方便 iAM Smart" account?

Yes, any Hong Kong Identity Card holder aged 11 or above is eligible to use the "智方便 iAM Smart" account. Parental consent is required for users aged 11 to 17.

What core functions does the "智方便 iAM Smart" app provide?

The "智方便 iAM Smart" app provides authentication, form filling with "e-ME", and personalised notifications. The "iAM Smart+" version also includes digital signing.

How does the "智方便 iAM Smart" app handle authentication for online services?

The "智方便 iAM Smart" app provides a single digital identity for secure login to various online services. It eliminates the need for multiple usernames and passwords, bringing convenience to daily life.

What is the "e-ME" function within the "智方便 iAM Smart" app?

"e-ME" is a feature of "智方便 iAM Smart" that stores personalised data like name, HKID, and address. It enables auto form filling for online applications, avoiding repetitive data entry.

Does the "智方便 iAM Smart" app offer a digital signing function?

Yes, the "智方便 iAM Smart+" version offers a digital signing function. It allows users to legally sign electronic documents in accordance with Hong Kong's Electronic Transactions Ordinance.

What are the steps to register for a "智方便 iAM Smart" account?

To register, users must download the app, scan their HKID Card, perform facial identification, and wait for identity verification. They then set a 6-digit password, provide email, and perform mobile biometric authentication.

How can a user upgrade to the "智方便 iAM Smart+" version for digital signing?

To upgrade to "iAM Smart+", users bring their HKID Card and mobile device to self-registration kiosks, registration service counters, or utilize mobile registration teams to complete the required procedures.

What types of personalised notifications does the "智方便 iAM Smart" app deliver?

The "智方便 iAM Smart" app delivers personalised notifications from various government online services. These include service updates, expiry alerts, and the latest information relevant to the user.