My Telstra

My Telstra

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Logo of My Telstra

My Telstra: Total control of your services and rewards at your fingertips

Skip the hold music and manage your account with ease. From instant troubleshooting and usage tracking to exclusive Telstra Plus rewards, resolve 98% of your queries directly in the app.

Publisher

Telstra Corporation Ltd

Category

Utilities

Downloads

5M+

User Rating

4.2/5

Total Ratings

366K+

Locales

1

Control at your fingertips

Discover the interface used by 5M+ users.

My Telstra app interface showing mobile data usage for an iPhone with eighty five percent used

My Telstra app interface showing mobile data usage for an iPhone with eighty five percent used

The My Telstra app home screen displaying user information and reward points

The My Telstra app home screen displaying user information and reward points

Graphic showing My Telstra app features including help support service payments and shop with a security shield icon

Graphic showing My Telstra app features including help support service payments and shop with a security shield icon

My Telstra app support interface with options for internet troubleshooting and account help

My Telstra app support interface with options for internet troubleshooting and account help

My Telstra app interface showing multiple account services and data usage tracking.

My Telstra app interface showing multiple account services and data usage tracking.

Shop section of the My Telstra app featuring latest mobile devices

Shop section of the My Telstra app featuring latest mobile devices

Promotion for Telstra Plus rewards program featuring an Apple Watch and AirPods on a blue background

Promotion for Telstra Plus rewards program featuring an Apple Watch and AirPods on a blue background

My Telstra app security review page showing progress on account verification steps

My Telstra app security review page showing progress on account verification steps

Your Entire Connection, Simplified

The tools that make this app stand out, trusted by 5M+ users.

Instant Self-Service

Skip the hold music. With 98% of queries resolved in-app, you can troubleshoot connections and restart modems in seconds.

🌏

Manage From Anywhere

Perfect for frequent travelers. Track usage, manage payments, and update account details for your Australian services from any location.

💎

Rewarding Payments

Turn your bills into benefits. Access Telstra Plus rewards and shop for the latest tech gadgets directly through the mobile interface.

Loved by users worldwide

Trusted by 5M+ people who love this app.

"

"Managing my Australian business accounts from San Francisco is incredibly seamless with this app. The messaging feature is a game-changer; I can send a query and get a notification when they reply, completely bypassing the time zone issues and long-distance calls. It’s my go-to for keeping everything running smoothly from abroad."

Sarah Jenkins
"

"I'm a big fan of the self-service troubleshooting tools. Being able to run speed tests and restart my modem directly from the app saves me so much time. The Telstra Plus rewards are the icing on the cake—it's great to get recognized with tech perks just for staying on top of my monthly payments."

Marcus Thorne

About the app

Everything you need to know about My Telstra.

Description

Tracking your order? Making a payment? Getting help? It’s quicker in the app. Get in touch • Just send us a message and you’ll be notified when we reply. Manage your account • Update personal details, track payments, manage your services and more. Recharge your service • Track your usage, turn on auto recharge, and get in control of your plan. Check your internet speed • Monitor outages, restart your modem and check your internet speed. Telstra Plus • Access exclusive offers and get rewarded just by making your payments on time. Shop the latest • From devices to accessories, shop the latest tech at your fingertips. Troubleshooting that actually works • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Latest Version

120.0.96919

Size

273.8 MB

First Released

Jul 25, 2012

Ready to Skip the Hold Music?

Join over 5 million users who manage their services, troubleshoot issues in seconds, and earn rewards on the go. Take full control of your Telstra account from anywhere in the world.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about My Telstra

What is the My Telstra app?

The My Telstra app is a mobile application for Telstra customers to manage accounts, track payments, monitor service usage, get support, and shop for devices and accessories.

Can I track my mobile data usage with the My Telstra app?

Yes, the My Telstra app allows users to track their service usage. This includes monitoring data consumption for individual services like mobile phones directly within the application.

How do I get help or support using the My Telstra app?

Users can get help by sending messages and receiving notifications. The My Telstra app also provides troubleshooting, including checking internet speed, restarting modems, and reviewing account-related queries.

Can I pay my bills through the My Telstra app?

Yes, the My Telstra app enables users to make payments and track their payment history. It provides a convenient way to manage all financial aspects of their Telstra services.

What is Telstra Plus in the My Telstra app?

Telstra Plus is a rewards program accessible through the My Telstra app. It offers exclusive offers and rewards to eligible customers for making their payments on time.

Can I manage my internet service settings in the My Telstra app?

Yes, the My Telstra app allows users to check their internet speed, monitor outages, and restart their modem directly from the application's support section.

Is my account secure in the My Telstra app?

Yes, the My Telstra app incorporates robust security features. Users can review their security setup, set up a PIN, verify details, and enable multi-factor authentication to protect their account.

Can I shop for new devices using the My Telstra app?

Yes, the My Telstra app features a dedicated shopping section. Users can explore and purchase the latest devices and accessories directly within the application.

How do I update my personal details in the My Telstra app?

The My Telstra app allows users to update their personal details, track payments, and manage various services. This ensures account information remains current and accurate.