Protection 360™

Protection 360™

Download on App Store
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Logo of Protection 360™

Protection 360™: Your All-in-One Digital Safety Net and Tech Expert

From cracked screens to setup help, get instant access to 24/7 live tech support and effortless claim filing to keep your T-Mobile devices running smoothly.

Download on App Store

Publisher

T-Mobile USA, Inc.

Category

Utilities

Downloads

1M+

User Rating

4.5/5

Total Ratings

51K+

Locales

8

Total Protection at Your Fingertips

Discover the interface used by 1M+ users.

Protection 360 app dashboard with options for device help file a claim and plan details

Protection 360 app dashboard with options for device help file a claim and plan details

Interface of Protection 360 app displaying device coverage options for accidental damage and loss protection

Interface of Protection 360 app displaying device coverage options for accidental damage and loss protection

Interface of the Protection 360 app showing a curated collection of lifestyle and self-help articles for smartphone users.

Interface of the Protection 360 app showing a curated collection of lifestyle and self-help articles for smartphone users.

Tech support screen in the Protection 360 app with options for call, chat, and scheduled help sessions

Tech support screen in the Protection 360 app with options for call, chat, and scheduled help sessions

Protection 360 app screen displaying step by step troubleshooting and device setup tutorial categories

Protection 360 app screen displaying step by step troubleshooting and device setup tutorial categories

The Tools screen of the Protection 360 app showing included benefits like McAfee Security, True Key Password Management, and Personal Help Desk.

The Tools screen of the Protection 360 app showing included benefits like McAfee Security, True Key Password Management, and Personal Help Desk.

Your Personal Tech Safety Net

The tools that make this app stand out, trusted by 1M+ users.

💬

24/7 Personal Tech Concierge

Skip the wait with instant access to live experts who can solve any connectivity or setup issue for all your connected devices.

Stress-Free Digital Claims

Whether it’s a cracked screen or a liquid spill, file your claim in seconds and get back online without the typical insurance headache.

🛡️

Total Coverage Control

Keep your flagship phone in mint condition with easy access to protection status, deductible info, and personalized maintenance guides.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"

"I dropped my iPhone while juggling groceries and kids, and the screen shattered. I was panicking about the cost, but I opened the Protection 360 app and filed a claim in minutes. The process was so seamless, and I had a replacement way faster than I expected. It is worth every penny for the peace of mind alone!"

Sarah Miller
"

"I am not the most tech-savvy person, especially when it comes to syncing my new smartwatch and home Wi-Fi. The live tech support in this app is a game-changer. I chatted with a real expert who walked me through everything step-by-step. It is like having a personal IT assistant in my pocket 24/7."

David Chen

About the app

Everything you need to know about Protection 360™.

Description

Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you: • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

Latest Version

3.454.0

Size

86.9 MB

First Released

May 5, 2017

Ready to Protect Your Digital World?

Join over 1 million T-Mobile customers who enjoy total peace of mind. Download Protection 360™ today for instant claims, 24/7 expert tech support, and a stress-free device experience.

Download on App Store