Shopify Inbox

Shopify Inbox

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Shopify Inbox: Turn every chat into a checkout

Empower your business with the free chat app designed to drive sales. Connect with customers in real-time, track cart activity, and send personalized discounts to close deals faster than ever.

Publisher

Shopify Inc.

Category

Business

Downloads

1M+

User Rating

4.8/5

Total Ratings

17K+

Locales

1

A Glimpse at the Growth

Discover the interface used by 1M+ users.

A mobile interface of Shopify Inbox showing a list of customer messages with tags for checkout and shipping status.

A mobile interface of Shopify Inbox showing a list of customer messages with tags for checkout and shipping status.

Shopify Inbox interface showing a merchant sharing a product link and discount in a customer chat

Shopify Inbox interface showing a merchant sharing a product link and discount in a customer chat

Shopify Inbox interface showing quick reply suggestions for merchant chat

Shopify Inbox interface showing quick reply suggestions for merchant chat

A mobile interface for Shopify Inbox showing a merchant chatting with a customer and successfully converting a conversation into an order.

A mobile interface for Shopify Inbox showing a merchant chatting with a customer and successfully converting a conversation into an order.

Shopify Inbox mobile app screen showing a customer profile with contact information and an active shopping cart view

Shopify Inbox mobile app screen showing a customer profile with contact information and an active shopping cart view

Turn Every Conversation Into a Conversion

The tools that make this app stand out, trusted by 1M+ users.

💰

Close Sales Faster

Convert browsers into buyers by sending products, discounts, and order details directly within the chat interface in just a few taps.

🛒

Live Cart Tracking

Get a competitive edge with real-time insights that show you exactly when customers add or remove items from their shopping cart.

Automated Efficiency

Save valuable time using automated messages and quick replies, ensuring your customers get instant support even when you are offline.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"

"Shopify Inbox has been a total game-changer for my boutique. Being able to see exactly what a customer has in their cart while I'm chatting with them allows me to send a personalized discount code right when they need it most. I've closed so many more sales while on the go thanks to this app."

Sarah J., Boutique Owner
"

"As our brand grew, we needed a better way to handle support without missing sales opportunities. The team assignment feature is seamless, and the automated replies keep our response times low even during the night. It's the most professional way to build trust with our customers."

Marcus T., E-commerce Manager

About the app

Everything you need to know about Shopify Inbox.

Description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Latest Version

8.56.0

Size

39.2 MB

First Released

Jun 26, 2018

Ready to turn every chat into a checkout?

Join over 1 million merchants closing sales faster and building stronger connections. Download the free Shopify Inbox app today and start selling where your customers are.

Download on App StoreDownload on Google Play
FAQ

Frequently Asked Questions

Everything you need to know about Shopify Inbox

What is Shopify Inbox?

Shopify Inbox is a free business chat app that allows merchants to communicate with customers, manage conversations from various channels, and sell products directly through chat.

Is Shopify Inbox a free app?

Yes, Shopify Inbox is a free business chat app. Merchants can utilize its features for customer communication and sales without direct app costs.

How does Shopify Inbox help close sales faster?

Shopify Inbox helps close sales by enabling merchants to send products and discounts directly within chats. It also uses automated messages to continue conversations, converting more interactions into checkouts.

Can I manage conversations from multiple channels with Shopify Inbox?

Yes, Shopify Inbox enables users to manage customer conversations from both online store chat and the Shop app, centralizing all communication in one place.

Can I share products and discounts using Shopify Inbox chat?

Yes, Shopify Inbox allows merchants to send products, discounts, and new orders directly inside customer chats with simple taps, facilitating immediate sales.

Does Shopify Inbox support automated messaging for customer engagement?

Yes, Shopify Inbox supports automated messaging. Merchants can send automated messages and seamlessly continue chats over email, ensuring ongoing customer communication.

Can I see a customer's shopping cart activity in Shopify Inbox?

Yes, Shopify Inbox provides visibility into customer activity. Merchants can know when customers add or remove items from their shopping cart, aiding proactive sales efforts.

Can staff members be assigned chats in Shopify Inbox?

Yes, Shopify Inbox includes a feature to assign chats to specific staff members and teams. This capability helps scale customer conversations efficiently across your business.

Where can I find support for Shopify Inbox?

For 24/7 support regarding Shopify Inbox, users must visit the Shopify Help Center. The direct link for support is help.shopify.com.

Does Shopify Inbox integrate with the Shop app?

Yes, Shopify Inbox integrates with the Shop app. This integration allows customers to contact merchants directly through the Shop app.