ОТП Банк: Your Secure Gateway to Russian Banking in the USA

Manage loans, transfers, and accounts from the palm of your hand. Enjoy a full-fledged bank office designed for the tech-savvy expat, available 24/7 wherever you are.

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Publisher

OJSC OTP Bank

A Pocket-Sized Branch

Discover the interface used by 4M+ users.

OTP Bank mobile application showing a debit card with ten percent cashback offer

Mobile dashboard of the OTP Bank app with spending categories and account balance in Russian

OTP Bank mobile app promotional screen offering loans up to 3 million rubles in two minutes

OTP Bank mobile app credit card features screen showing interest free periods and cashback in Russian

OTP Bank mobile application screen for money transfers by phone number

OTP Bank mobile app interface for international SWIFT money transfers

Interface of the OTP Bank mobile application showing account balance and debit card

Manage Your Finances Across Borders

The tools that make this app stand out, trusted by 4M+ users.

🌍

True Remote Banking

Handle loans, deposits, and accounts without ever visiting a physical branch—essential for managing your assets from abroad.

💸

Seamless Transfers

Support your family instantly. Pay for utilities or transfer funds to relatives in Russia with secure, real-time transactions.

📱

Bilingual & Top-Rated

Experience a world-class interface in both English and Russian, trusted by over 4 million users for its security and speed.

Loved by users worldwide

Trusted by 4M+ people who love this app.

"Living in New York, managing my mortgage and utility payments back home used to be a massive headache. This app truly is a full-fledged bank office in my pocket. I can handle all my transfers and loan payments with just a few taps without ever needing to visit a physical branch. It is fast, secure, and incredibly convenient for anyone living abroad."

Alexei Volkov

"I have used many banking apps, but this one stands out for its reliability and ease of use. As someone based in California who needs to support family and manage savings in Russia, the ability to open deposits and monitor transactions in real-time is vital. The interface is clean, and the English support makes it easy to manage everything seamlessly from the US."

Elena Sokolova

Review Analysis

Insights from user reviews.

Sentiment Score

24%

Negative

Summary

This mobile banking application receives predominantly negative feedback, with users frequently reporting severe stability and performance issues, including crashes on newer iPhone models like 16 and 17 Pro, and persistent login problems often linked to mandatory but failing updates. Customer support is widely criticized for being unhelpful and robotic, while critical banking functions, such as money transfers and credit management, are plagued by issues like disappearing funds, delays, and unexpected fees. Despite these significant drawbacks, some users appreciate the app's pleasant design and convenience, its engaging cashback program, and even specific charming visual elements like "cute push notifications" and a "live frog".

Common Themes

User Interface & Design(2)

Cashback Program(2)

App Functionality & Updates(1)

Customer Notifications(1)

Unique Visual Elements(1)

About the app

Everything you need to know about ОТП Банк.

Description

We are always available in your smartphone! Easy, secure and quick to use OTP Bank mobile app can help to: Open new accounts, credit and debit cards, loans and deposits Pay for purchases and transfer money with a couple of taps Control a purchase history and manage your accounts Comfortably pay for loans without visiting the bank Our mobile app is a full-fledged bank office in your smartphone. Available at any time and anywhere! Do you have an idea to share or a problem to solve? Contact us: online@otpbank.ru, +7 495 775-4-775, 0707 (free call for all numbers of Beeline, Megafon, MTS, Tele2). 2019-2024 АО «ОТП Банк» (OTP Bank, JSC) General License of Bank of Russia №2766, 27.11.2014

Latest Version

2.5.2

Size

280.7 MB

First Released

Dec 10, 2019

Your Russian Bank Office, Always Within Reach

Join 4 million users managing their finances across borders. Download the OTP Bank app today to handle your loans, transfers, and deposits instantly from anywhere in the USA.

FAQ

Frequently Asked Questions

Everything you need to know about ОТП Банк

What banking operations can I perform with the OTP Bank mobile app?

The OTP Bank mobile app allows users to open new accounts, manage credit/debit cards, apply for loans, make deposits, pay for purchases, transfer money, and track transaction history.

Can I apply for a loan through the OTP Bank app?

Yes, the OTP Bank app allows users to apply for loans. Loans for any purpose are available up to 3,000,000 ₽ and can be processed in 2 minutes.

Does OTP Bank offer cashback on its cards?

Yes, the OTP Bank card offers cashback. Users can receive cashback up to 10% on an OTP Card, as shown in the application's promotional materials.

What are the key features of the OTP Bank credit card?

The OTP Bank credit card offers an installment plan for up to 24 months, free cash withdrawals, 120 days interest-free, and cashback up to 5%.

How can I transfer money using the OTP Bank app?

The OTP Bank app supports transfers by phone number, allowing up to 30,000,000 ₽ to self and 5,000,000 ₽ to others. It also facilitates SWIFT transfers abroad in three currencies.

How can I contact OTP Bank for support regarding the mobile app?

Users can contact OTP Bank for support via email at online@otpbank.ru or by phone at +7 495 775-4-775. A free call option is also available by dialing 0707.

Does the OTP Bank app function as a full-fledged bank office?

Yes, the OTP Bank mobile app acts as a full-fledged bank office. It is available anytime and anywhere, offering a comprehensive range of banking services directly from a smartphone.

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