Île-de-France Mobilités

Île-de-France Mobilités

Download on App Store
Spark by MWM logo
Logo of Île-de-France Mobilités

Île-de-France Mobilités: Navigate Paris Like a Local and Skip the Lines

The essential companion for your Parisian adventure. Buy tickets with Apple Pay, plan seamless multimodal routes, and receive real-time updates to explore the city with total confidence.

Publisher

Ile de France Mobilites

Category

Navigation

Downloads

11M+

User Rating

4.6/5

Total Ratings

146K+

Locales

6

Paris in Your Pocket

Discover the interface used by 11M+ users.

Ile-de-France Mobilites app interface showing a Paris map and various transport mode icons

Ile-de-France Mobilites app interface showing a Paris map and various transport mode icons

Interface of the Ile-de-France Mobilites app showing options to buy and validate transport tickets on iPhone and Apple Watch

Interface of the Ile-de-France Mobilites app showing options to buy and validate transport tickets on iPhone and Apple Watch

Route planning screen of the Ile-de-France Mobilites app showing transit directions and real-time traffic in Paris

Route planning screen of the Ile-de-France Mobilites app showing transit directions and real-time traffic in Paris

Real-time traffic updates for Paris metro and RER lines on the Ile-de-France Mobilites app interface.

Real-time traffic updates for Paris metro and RER lines on the Ile-de-France Mobilites app interface.

A smartphone screen showing the Ile-de-France Mobilites app with bike-only itinerary options and bicycle path details in Paris.

A smartphone screen showing the Ile-de-France Mobilites app with bike-only itinerary options and bicycle path details in Paris.

Smartphone screen showing the car-sharing reservation feature with a Paris map in the Ile-de-France Mobilites app

Smartphone screen showing the car-sharing reservation feature with a Paris map in the Ile-de-France Mobilites app

User profile and account management screen in the Ile-de-France Mobilites app displaying digital tickets and transit services

User profile and account management screen in the Ile-de-France Mobilites app displaying digital tickets and transit services

An Apple Watch displaying a digital Navigo pass for contactless transit validation in Paris

An Apple Watch displaying a digital Navigo pass for contactless transit validation in Paris

Master Paris Transit Like a Local

The tools that make this app stand out, trusted by 11M+ users.

🎟️

Skip the Kiosk

Buy tickets and top up your Navigo pass instantly with Apple Pay. No lines, no paper, and no language barriers at the station.

Real-Time Peace of Mind

Navigate strikes and delays with live traffic updates. Get the most efficient routes for trains, metros, and buses in seconds.

🚲

Explore Beyond the Metro

Seamlessly switch between public transit and Vélib' bike rentals to discover hidden Parisian gems at your own pace.

Loved by users worldwide

Trusted by 11M+ people who love this app.

"

"A absolute lifesaver for my trip to Paris! Being able to buy my Navigo pass directly via Apple Pay meant I could skip the massive ticket lines at CDG airport. The integration with Apple Wallet is seamless—I just tapped my phone at the turnstile and I was on my way."

Sarah M., New York City
"

"As someone who prefers biking over the metro, having Vélib' and real-time transit alerts in one app is a game-changer. It helped me navigate around a strike and find the fastest cycling route to Montmartre. It truly makes you feel like a local explorer."

David L., San Francisco

Review Analysis

Insights from user reviews.

Sentiment Score

14%
Negative

Summary

This mobile app receives overwhelmingly negative feedback, with users experiencing widespread frustration across its core functionalities. Frequent critical issues include app crashes, freezing during payment and ticket purchasing processes, and tickets disappearing or failing to integrate with digital wallets, often leading to financial loss or fines. Users also face significant hurdles with account registration, particularly for non-French phone numbers, alongside a generally unintuitive user interface and unresponsive customer support. While a small number of users acknowledge the app's general utility and compatibility with Android devices, these positive aspects are largely overshadowed by the pervasive technical difficulties and usability concerns.

Common Themes

App Bugs & Performance(15)
Poor User Interface & Experience(10)
Payment & Ticket Reliability(9)
Unresponsive Customer Support(9)
Account Registration Hurdles(8)
Wallet & Contactless Features(8)
General Utility(5)
Android Compatibility(1)

About the app

Everything you need to know about Île-de-France Mobilités.

Description

Île-de-France Mobilités is here to assist you daily. Purchase a digital ticket, recharge your Navigo pass, search for routes including trains, RERs, metros, trams, buses, coaches, bicycles, Vélib', car-sharing, or car rentals. Find schedules in real-time or traffic information... Discover essential tools and information for organizing your travels in Île-de-France. Together, let's travel with ease. Avoid queues at stations: buy your transport tickets from your iPhone! The following tickets are available for purchase: - Metro-Train tickets or Bus-Tram Ticket - One Way from/to Airports (you cannot purchase this ticket if you already have a Metro-Train Ticket charged on your device) - Navigo daily (this fare doesn’t permit you to go to airports), weekly, or monthly passes - Special fares (Anti-pollution pass, Paris-Visit Passes etc.) - Daily Vélib’ passes Purchased tickets can then be (depending on the chosen purchasing path): - Stored on the iPhone and validated directly at stations (from iPhone Xr and iOS 17.5) - Loaded onto your Navigo pass (from an iPhone 7, with at least iOS 13. iPhone XR and XS are compatible starting from iOS 14.5) For compatible tickets (Metro-Train and Bus-Tram Tickets, Navigo Day passes, special fares), no account is needed, and you can pay directly with Apple Pay! You can prepare and plan your travels: - Find nearby bus stops, train stations, and metro stations - Search for real-time public transport routes, car-sharing, and bicycle routes - Save upcoming trips in your phone’s calendar - Check the next departures for your lines in real-time and all the timetable information - View maps of public transport networks (accessible even offline) - Follow pedestrian routes for walking segment Stay informed and anticipate disruptions: - Check your lines’ Twitter feed for real-time traffic updates - Get alerts for disruptions on your favorite lines and routes - Stay updated on the status of elevators in the stations you use Customize your travel: - Save your destinations (work, home, gym, etc.), stations, and stops as favorites - Customize your profile (fast walker, with difficulties, reduced mobility, etc.) - Select lines or stations to avoid Prefer soft or alternative modes of transport: - Book car-sharing and/or ride-sharing trips in partnership with leading providers - Opt for bicycle routes for all your trips - Rent a car or a van for a short period by choosing a Communauto car-sharing vehicle from a wide selection of stations around you and book it immediately for the duration of your choice. -- Already using the Île-de-France Mobilités app and enjoying its services? Let us know with a 5-star rating! Experiencing bugs or having feedback to give? Help us improve by sending your suggestions through the contact form available via the personal space.

Latest Version

9.5.2

Size

266.5 MB

First Released

Jan 27, 2012

Skip the Kiosks. Experience Paris Seamlessly.

Join 11 million travelers. Buy your digital tickets with Apple Pay, get real-time transit alerts, and master the metro before you even land at CDG.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Île-de-France Mobilités

What types of transport tickets can I purchase using the Île-de-France Mobilités app?

The Île-de-France Mobilités app allows you to purchase Metro-Train, Bus-Tram, one-way airport tickets, Navigo passes (daily, weekly, monthly), special fares, and daily Vélib’ passes for travel in the region.

How can I validate my transport tickets directly from my iPhone using the Île-de-France Mobilités app?

Yes, you can validate tickets directly from your iPhone if it is an iPhone Xr or newer with iOS 17.5 or higher. You can also load tickets onto your physical Navigo pass from iPhone 7 with iOS 13 or higher.

Does the Île-de-France Mobilités app support Apple Pay for ticket purchases?

Yes, the Île-de-France Mobilités app supports Apple Pay for purchasing compatible tickets such as Metro-Train, Bus-Tram, Navigo Day passes, and special fares. No account is needed for these payments.

Can I use my Apple Watch to validate tickets with the Île-de-France Mobilités app?

Yes, you can use your Apple Watch to buy and validate tickets with the Île-de-France Mobilités app. Your Apple Watch functions as a Navigo pass for convenient validation.

What is the main purpose of the Île-de-France Mobilités application?

The Île-de-France Mobilités app's main purpose is to assist users with daily travel in Île-de-France. It offers ticket purchasing, Navigo pass recharging, route planning, real-time schedules, and traffic information.

How can I find public transport routes using the Île-de-France Mobilités app?

You can find public transport routes by using the "Find a route" search bar. The app provides real-time public transport routes including trains, RERs, metros, and buses. Users can also view maps.

Does the Île-de-France Mobilités app provide real-time traffic information for public transport?

Yes, the Île-de-France Mobilités app provides real-time schedules and traffic information for public transport lines. It also offers disruption alerts for favorite lines and updates on elevator status in stations.

Can I manage my Navigo pass directly within the Île-de-France Mobilités app?

Yes, you can manage your Navigo pass within the Île-de-France Mobilités app. It allows you to recharge your Navigo pass and view your mobile tickets or plans on your card in the "My space" section.

Does the Île-de-France Mobilités app offer car-sharing and alternative transport options?

Yes, the Île-de-France Mobilités app offers car-sharing and alternative transport options. You can book car-sharing and ride-sharing trips, rent a car or van via partners like Communauto, and find bicycle routes.

What are the minimum iOS requirements for using tickets on iPhone with Île-de-France Mobilités?

To store and validate tickets directly on an iPhone, you need an iPhone Xr or newer running iOS 17.5 or higher. To load tickets onto a Navigo pass, an iPhone 7 with iOS 13 or higher is required.