MySafaricom App
Securely manage M-PESA, pay utility bills, and support your loved ones from the USA. All your Safaricom services in one powerful, easy-to-use app.
Publisher
Category
LifestyleDownloads
528K+User Rating
Total Ratings
117K+Locales
1Discover the interface used by 528K+ users.
The tools that make this app stand out, trusted by 528K+ users.
Use Hakikisha to verify recipient names before sending money and pay Kenyan utility bills directly, ensuring your support reaches the right place.
Keep your Kenyan SIM active while roaming and instantly buy airtime or data bundles for your loved ones back home without using complex USSD codes.
Take charge of your family's connectivity by paying for or upgrading Safaricom Home Fibre plans directly from your smartphone in the USA.
Trusted by 528K+ people who love this app.
"Managing my parents' Home Fibre and utility bills from Dallas has never been easier. I love the Hakikisha feature because it gives me peace of mind knowing the money is going to the right person before I hit send. It's the ultimate bridge to home."
"As a student in the US, I use the app to keep my Kenyan line active and send airtime to my siblings instantly. The interface is so much better than using USSD codes while roaming, and being able to read the daily e-paper keeps me connected to what's happening back home."
Insights from user reviews.
Sentiment Score
Summary
User feedback for the app is largely negative, reflected in a low overall sentiment score. While some users praise the app for its ease of use, convenience, and efficient M-Pesa transactions, critical issues overshadow these positive experiences. Recurring complaints highlight significant app stability problems, including frequent freezing and crashing, especially on iOS devices, with specific mentions of issues on iOS 26. Furthermore, users report frustrating experiences with unresponsive customer support, persistent problems with network and data reliability, and bugs in features like favorite numbers management.
Common Themes
Everything you need to know about MySafaricom App.
Description
Latest Version
1.27.0
Size
146.6 MB
First Released
Feb 3, 2020
Experience the ultimate digital bridge. Manage M-PESA, pay bills for your loved ones, and keep your line active with the ease of a tap—no USSD codes required.
Everything you need to know about MySafaricom App
The MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof. It centralizes various mobile and home services like M-PESA, data plans, and customer support.
The MySafaricom App simplifies sending M-PESA money by allowing users to select contacts from their phone book, confirm the recipient's name (Hakikisha), check transaction charges, and share transaction details upon completion.
Yes, the MySafaricom App allows users to easily buy Data bundles without expiry. It also offers data bundles with expiry, including All One Data bundles, and specialized options like "No expiry Bundle."
Yes, the MySafaricom App enables users to share or request data with family and friends. You can allow up to three beneficiaries to access 5GB data each without using Sambaza.
Yes, the MySafaricom App offers customer support through the "Ask Zuri" chatbot. Zuri assists with managing subscriptions, M-PESA help, usage statements, product information, and other inquiries.
The MySafaricom App allows users to view their account balances for Data, Bonga points, Airtime, and Credit limit. This provides a comprehensive overview of their Safaricom usage.
Yes, Safaricom Home Fibre customers use the MySafaricom App to pay for or change their Home Fibre plans. This provides convenient management of their home internet service directly from the app.
Yes, the MySafaricom App allows users to view, download, and share their M-PESA transaction receipts. It also provides options to add to favorites, reverse transactions, and view past receipts.
The MySafaricom App provides a feature to easily locate Safaricom shops and care desks. Users can find nearby shops and filter them by region directly within the application for convenience.
Yes, the MySafaricom App supports easy top-ups by allowing users to scan a scratch card directly within the application. This simplifies the airtime or data recharge process for Safaricom users.
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