Opal Travel

Opal Travel

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Opal Travel: Navigate Sydney and NSW with the Confidence of a Local

The all-in-one transit companion to plan seamless trips, track contactless payments, and get real-time alerts for trains, buses, and ferries across New South Wales.

Publisher

Transport for NSW

Category

Travel

Downloads

3M+

User Rating

4.5/5

Total Ratings

33K+

Locales

1

Your Journey at a Glance

Discover the interface used by 3M+ users.

Opal Travel app interface showing digital payment card and Transport for NSW branding

Opal Travel app interface showing digital payment card and Transport for NSW branding

The Opal Travel app dashboard showing a digital transport card balance and trip planning options

The Opal Travel app dashboard showing a digital transport card balance and trip planning options

Opal Travel app screen showing different public transport route options and fare comparisons between Sydney train stations

Opal Travel app screen showing different public transport route options and fare comparisons between Sydney train stations

Opal Travel app screen displaying travel history and contactless payment transaction details

Opal Travel app screen displaying travel history and contactless payment transaction details

Opal Travel iOS widget displaying real-time train departure times from Central Station to Parramatta

Opal Travel iOS widget displaying real-time train departure times from Central Station to Parramatta

Opal Travel app interface showing personalized trip notification settings for transit alerts and service updates

Opal Travel app interface showing personalized trip notification settings for transit alerts and service updates

iPhone lock screen showing real-time hop off alerts and stop notifications from the Opal Travel app.

iPhone lock screen showing real-time hop off alerts and stop notifications from the Opal Travel app.

Screenshot of the Opal Travel app Favourites screen showing a list of saved transit trips for bus, light rail, and ferry routes.

Screenshot of the Opal Travel app Favourites screen showing a list of saved transit trips for bus, light rail, and ferry routes.

Opal Travel app interface for managing card balance and auto top up

Opal Travel app interface for managing card balance and auto top up

Opal Travel app screen showing real-time service details and map for a ferry trip in Sydney

Opal Travel app screen showing real-time service details and map for a ferry trip in Sydney

Navigate NSW Like a Local

The tools that make this app stand out, trusted by 3M+ users.

📍

Smart Trip Planning

Navigate effortlessly with real-time schedules and 'hop-off' alerts for trains, ferries, and buses across New South Wales.

💳

Seamless Fare Management

Top up your Opal card instantly or track your contactless payment history to stay on top of your travel budget.

🔔

Live Service Updates

Avoid delays with instant push notifications on service disruptions and platform changes delivered straight to your phone.

Loved by users worldwide

Trusted by 3M+ people who love this app.

"

"As a traveler from the States, navigating Sydney's ferries and trains was surprisingly easy. The real-time alerts and easy top-up feature gave me total peace of mind while exploring the city."

Emily Rodriguez
"

"This is the gold standard for transit apps. I set up auto top-up once and haven't had to think about it since. The trip planner is incredibly accurate, especially for catching the light rail."

David Thompson

Review Analysis

Insights from user reviews.

Sentiment Score

23%
Negative

Summary

The Opal Travel app receives overwhelmingly negative feedback from users, primarily due to persistent server connectivity issues, making it difficult to add or manage Opal and credit cards. Many users report frequent problems with topping up their cards, alongside frustrating login and session stability issues that lead to automatic logouts. Users also express dissatisfaction with the app's overall performance, including slowness, crashes, and inaccurate real-time trip planning data. While some appreciate the app's core usefulness for managing travel and its convenience, there is a strong demand for essential features such as Apple Wallet integration.

Common Themes

Card Management Issues(17)
App Performance & Bugs(13)
Server Connectivity(10)
Trip Planning & Data Accuracy(9)
Top-up Problems(8)
Login & Session Stability(5)
Apple Wallet Integration(5)
Ease of Use(4)

About the app

Everything you need to know about Opal Travel.

Description

The Opal Travel app is the official Transport for NSW app to help you get around in NSW Australia. You can plan and save your trip, check travel activities and fares, top up Opal card and more, all in one place. Download the FREE Opal Travel app now. Key features: - Manage and top up Opal card on the go: Register your Opal card to check your balance, top up or set up auto top-up. - Track Opal and Contactless payment activities: Review your Opal and contactless payment travel history and fares. - Simple trip planning: Plan your trip via public transport, cycling, walking, or driving, set your favourite trips and locations, and check public transport fares. - Check departure times at a glance: Check public transport departure times for train, metro, bus, light rail and ferry services. - Get live trip update: Receive service update, disruption and on-the-go hop off alerts for your trip. For more info, visit https://transportnsw.info/apps/opal-travel By installing Opal Travel you acknowledge and accept the Opal Travel app Terms of Use and agree to receive those Terms of Use and any amendments electronically via the Apple App Store. You acknowledge that Transport for NSW will not send you a paper copy. This application is not optimised for iPad's larger screen, which may cause visual or layout issues. For the best experience, please use an iPhone device.

Latest Version

10.5.3

Size

93.3 MB

First Released

Dec 9, 2014

Ready to Navigate NSW with Confidence?

Join 3 million+ travelers and simplify your journey. Download the official Opal Travel app today for seamless trip planning, instant top-ups, and real-time alerts.

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FAQ

Frequently Asked Questions

Everything you need to know about Opal Travel

What is the primary function of the Opal Travel app?

The Opal Travel app is the official Transport for NSW application designed to facilitate travel within NSW, Australia. It centralizes trip planning, Opal card management, and public transport information.

How can I manage my Opal card using the Opal Travel app?

Users can manage their Opal card by registering it in the Opal Travel app to check balances, top up funds, or set up auto top-up. This centralizes all card management functions.

Can the Opal Travel app track my travel history and expenses?

Yes, the Opal Travel app tracks both Opal card and contactless payment travel activities. Users can review their complete travel history and associated fares directly within the application.

What kind of trip planning features does the Opal Travel app offer?

The Opal Travel app offers simple trip planning for public transport, cycling, walking, or driving. Users can set favorite trips and locations, and review public transport fares before travel.

Does the Opal Travel app provide real-time public transport departure times?

Yes, the Opal Travel app provides real-time public transport departure times for trains, metros, buses, light rails, and ferries. This feature allows users to check schedules instantly.

Does the Opal Travel app send live trip updates and alerts?

Yes, the Opal Travel app provides live service updates, disruption notifications, and on-the-go hop off alerts. These personalized notifications keep users informed throughout their journey.

Is the Opal Travel app fully optimized for iPad devices?

No, the Opal Travel app is not optimized for iPad's larger screen. Users may experience visual or layout issues; an iPhone device is recommended for the best application experience.

Can I set up automatic top-ups for my Opal card in the Opal Travel app?

Yes, the Opal Travel app allows users to set up auto top-up for their registered Opal card. This ensures the card maintains a sufficient balance for continuous travel.

Does the Opal Travel app show seat availability for public transport?

Yes, the Opal Travel app provides real-time service details including seat availability. This feature helps users anticipate comfort levels for their journey on public transport.