PAK IDENTITY: Official NADRA ID Services at Your Fingertips

Skip the consulate visit and renew or modify your CNIC and NICOP from anywhere in the USA. Secure biometric verification and document submission made simple on your mobile device.

Government & Public Services ›

Publisher

National Database and Registration Authority

A Glimpse Inside

Discover the interface used by 1M+ users.

Welcome screen of the PAK IDENTITY app showing login and registration options for national identity services.

Pak Identity app dashboard with options for digital ID, application tracking, and payments

The My Documents dashboard of the PAK IDENTITY app displaying categories for Digital ID, CRC, FRC, and Succession Certificates.

The Consulate in Your Pocket

The tools that make this app stand out, trusted by 1M+ users.

🏠

Apply from Anywhere

No more trips to the consulate in DC or New York. Renew your NICOP or modify your CNIC from your living room, saving you hundreds in travel costs and hours of time.

🤳

Built-in Biometrics

Use your iPhone’s camera for professional ICAO-standard photos and fingerprint acquisition. Our advanced technology ensures your biometric data is captured accurately and securely.

🔒

Secure Identity Management

Protect your data with biometric login and digital signature capture. Track your application status in real-time through your personal inbox until your document is delivered.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"Absolute lifesaver! I live in Seattle and the thought of flying to Los Angeles just for a NICOP renewal was daunting. I completed the entire process—from biometric fingerprints to the digital signature—right from my living room. The ICAO-standard photo capture is brilliant and saved me a trip to a professional studio."

Arsalan Khan

"As a busy professional in New York, I don't have time for consulate queues. This app is incredibly efficient; the facial recognition login is secure and the document upload process is seamless. I was able to renew my identity card and track the application status directly in my inbox. A must-have for the Pakistani diaspora."

Dr. Mariam Saeed

Review Analysis

Insights from user reviews.

Sentiment Score

26%

Negative

Summary

The mobile app receives highly mixed feedback, primarily praised for its initial concept as a time-saving and convenient digital identity service, enabling users, especially overseas Pakistanis, to apply for and track documents from their phones. However, a significant number of users report critical and recurring functionality issues. Major complaints include persistent address input problems, frequent login failures, server errors, and a generally slow or unresponsive interface, often accompanied by strict technical limitations for uploads. Users also express deep dissatisfaction with application processing delays extending to months, and ineffective customer support that often fails to resolve reported bugs, such as the recurring 'Mandatory device information is missing' error.

Common Themes

Bugs and Glitches(14)

Customer Support(6)

General Convenience/Time-saving(6)

Address Input Issues(5)

Ease of Use(4)

Application Processing Delays(4)

Performance and Speed(4)

About the app

Everything you need to know about PAK IDENTITY.

Description

Pak identity is NADRA’s Online identity issuance service for Pakistani citizens that provides an end-to-end solution for applying for identity card. NADRA has launched this app to facilitate Pakistani citizens to apply for following identity documents • Modification of CNIC • Renewal of CNIC • Reprint / Lost of CNIC • New NICOP • Modification of NICOP • Renewal of NICOP • Reprint / Lost of NICOP Functionalities: • Account creation with email, mobile number and biometric verification. • User login through biometrics (Fingerprints / Facial) • User-based inbox with a list of all applications • Interactive data acquisition • ICAO-based photograph capture through the mobile camera. • Fingerprints acquisition through mobile camera • Digital signature capture through the mobile touchscreen • Document upload through both mobile cameras and by uploading files • Attester verification through OTP

Latest Version

5.4.0

Size

211.7 MB

First Released

Aug 29, 2021

Skip the Consulate Trip. Renew Your ID from Home.

Join over 1 million overseas Pakistanis. Securely apply for, renew, or modify your NICOP and CNIC using official biometric verification directly from your iPhone.

FAQ

Frequently Asked Questions

Everything you need to know about PAK IDENTITY

What is the purpose of the PAK IDENTITY app?

The PAK IDENTITY app is NADRA’s online identity issuance service. It provides an end-to-end solution for Pakistani citizens to apply for various identity cards and documents digitally.

What identity documents can users apply for using PAK IDENTITY?

Users can apply for modification, renewal, reprint/lost of CNIC and NICOP. It also supports applications for new NICOP, Digital ID, CRC, FRC, POLC, Succession Certificate, Vehicle Cards, and Arms License.

How do I create an account in the PAK IDENTITY app?

To create an account in PAK IDENTITY, users need to provide an email and mobile number, followed by biometric verification.

Does PAK IDENTITY offer biometric login?

Yes, PAK IDENTITY supports user login through biometrics. This includes both fingerprints and facial recognition for secure access.

Can I upload documents directly from my phone camera with PAK IDENTITY?

Yes, the PAK IDENTITY app allows document uploads using the mobile camera. Users can also upload files from their device storage.

How does PAK IDENTITY verify attestors for document applications?

PAK IDENTITY verifies attestors through an OTP (One-Time Password) process. This ensures secure and authenticated attestation.

Can I track the status of my identity card application in PAK IDENTITY?

Yes, the PAK IDENTITY app provides a dedicated 'Tracking' feature. This allows users to monitor the current status of all their submitted applications.