微信小店助手

微信小店助手

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微信小店助手: Your Mobile Command Center for Global WeChat Commerce

Empower your business with real-time sales tracking, instant customer support, and seamless shop management—anytime, anywhere.

Publisher

Tencent Technology (Shenzhen) Company Limited

Category

Utilities

Downloads

1M+

User Rating

2.5/5

Total Ratings

400

Locales

2

Your Storefront at a Glance

Discover the interface used by 1M+ users.

WeChat Channels Shop Assistant mobile app dashboard with sales data and store management icons

WeChat Channels Shop Assistant mobile app dashboard with sales data and store management icons

Customer service message list in the WeChat Shop Assistant mobile application showing multiple chat inquiries from buyers

Customer service message list in the WeChat Shop Assistant mobile application showing multiple chat inquiries from buyers

Smartphone screen showing push notifications from the WeChat Channels Shop Assistant app including shipping and dispute alerts.

Smartphone screen showing push notifications from the WeChat Channels Shop Assistant app including shipping and dispute alerts.

WeChat Channels Shop Assistant app interface showing business growth resources including merchant tutorials, selected case studies, and operational guidance.

WeChat Channels Shop Assistant app interface showing business growth resources including merchant tutorials, selected case studies, and operational guidance.

WeChat Channels Shop Assistant app interface for managing store funds and account settings.

WeChat Channels Shop Assistant app interface for managing store funds and account settings.

Master Your WeChat Shop on the Go

The tools that make this app stand out, trusted by 1M+ users.

📱

Full Mobile Storefront Control

Handle product listings, inventory, and promotions directly from your phone. Perfect for managing your business while sourcing at malls or warehouses.

📈

Real-Time Compass Analytics

Monitor livestream performance and transaction data as it happens. Make data-driven decisions to boost your conversion rates in the mainland China market.

💬

Pro-Level Mobile Service

Close deals faster with instant message alerts and integrated customer support. Send professional product cards directly in chat to bridge the time-zone gap.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"

"Being a personal shopper in Los Angeles means I am constantly on the move between different outlets. This app is a total game-changer. I can upload new items and send professional product cards to customers directly from my phone. The message alerts ensure I never miss a query from my buyers back home, making my cross-border business much more efficient."

Linda Chen
"

"The real-time data monitoring is incredible. I use the Compass feature to track my livestream performance and short video conversions daily. Being able to manage my entire inventory and handle customer service while away from my desk has given me so much more freedom. It is the perfect mobile command center for my WeChat store."

Kevin Zhao

Review Analysis

Insights from user reviews.

Sentiment Score

8%
Negative

Summary

This mobile app receives overwhelmingly negative feedback from its merchant users, primarily due to persistent app instability, including frequent crashing and lagging. Users report significant deficiencies in core functionalities such as limited customer communication options, issues with product listing and inventory management, and a general lack of essential features needed for effective store operation. Furthermore, many express strong dissatisfaction with unfair platform policies, including biased refund processes that favor buyers, high deposit requirements, and unresponsive or unhelpful customer support. Several reviews specifically note that recent updates have exacerbated performance issues and introduced new bugs, making the app even more challenging to use.

Common Themes

Customer Interaction Tools(13)
Platform Policies & Support(11)
Missing Core Features(11)
App Performance & Stability(8)
Product Listing & Management(7)

About the app

Everything you need to know about 微信小店助手.

Description

微信小店助手核心功能简介: ● 灵活便捷管理小店:支持在移动端进行商品、交易、营销及店铺管理 ● 及时获取消息提醒:支持接收系统消息提醒,避免错过用户咨询等重要通知 ● 完善移动端客服能力:支持移动端客服接待,可发送订单及商品卡片 ● 实时监控交易数据:支持罗盘精细化查看交易、商品、直播及短视频等关键数据

Latest Version

1.5.4

Size

173.7 MB

First Released

Oct 24, 2024

立即下载,让生意随身而行

专为身在海外的跨境店主打造的移动工作台。实时监控交易数据,极速响应全球咨询,助您跨越时差轻松掌控指尖生意。

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FAQ

Frequently Asked Questions

Everything you need to know about 微信小店助手

Can I manage my shop on the go with 微信小店助手?

Yes, 微信小店助手 enables comprehensive mobile management of products, transactions, marketing activities, and store operations. This feature supports flexible administration directly from your mobile device.

Does 微信小店助手 provide timely notifications?

Yes, 微信小店助手 delivers timely system message notifications. This feature ensures users receive important updates, such as user inquiries or dispute resolutions, without missing them.

What customer service capabilities does 微信小店助手 offer?

微信小店助手 provides robust mobile customer service reception. Users can handle inquiries, send order cards, and share product cards directly within the application, enhancing support efficiency.

Can I monitor transaction data in real-time with 微信小店助手?

Yes, 微信小店助手 supports real-time monitoring of transaction data. It allows detailed viewing of key metrics related to transactions, products, live streams, and short videos for informed decision-making.

Does 微信小店助手 allow management of store funds?

Yes, 微信小店助手 provides comprehensive settings for store funds. Users can access and manage their store's financial information directly within the app, ensuring complete financial oversight.

How does 微信小店助手 facilitate product management?

微信小店助手 enables mobile users to publish products, view all products, categorize them, and manage product brands. This ensures flexible control over inventory and listings directly from the app.

Does 微信小店助手 include marketing features?

Yes, 微信小店助手 offers marketing tools such as discount coupons, limited-time flash sales, and group buy options. These features help promote products and engage customers effectively.

Can I manage orders and after-sales services with 微信小店助手?

Yes, 微信小店助手 provides comprehensive transaction management. This includes handling orders, after-sales service, shipping addresses, and freight templates directly from the mobile application.

Does 微信小店助手 offer business learning resources?

Yes, 微信小店助手 provides a "one-stop learning business cases" section. It includes business growth guides, featured success stories, and operational advice for merchants to enhance their skills.