S'hail: Your Official Guide to Smarter Travel in Dubai

Navigate like a local with the all-in-one transit app. From Metro and Taxis to real-time schedules and nol card top-ups, plan your perfect journey across Dubai with confidence.

Publisher

Roads & Transport Authority

Dubai at Your Fingertips

Discover the interface used by 1M+ users.

S'hail app home screen displaying a Dubai city map with a search bar and transportation navigation menu

S'hail app screenshot showing the location search screen with recent and saved travel destinations in Dubai

S'hail app journey planner showing bus and metro route details in Dubai

S'hail mobile app taxi booking confirmation screen with map

S'hail app interface showing a smartphone scanning a physical nol transit card for top up

Master Every Mile of Dubai

The tools that make this app stand out, trusted by 1M+ users.

🗺️

All-in-One Smart Planning

Optimize your schedule by comparing the fastest and cheapest routes across every mode of transport, from the Metro to e-hailing, in a single tap.

💳

Instant Nol Card Management

Skip the station queues. Securely top up your travel balance and manage your account directly from your phone for a completely cashless experience.

⏱️

Live Departure Updates

Eliminate guesswork with real-time tracking. Get precise arrival times for all public transit, helping you time your exit from meetings or hotels perfectly.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"Navigating a new city can be stressful, but S'hail made my Dubai business trip seamless. I loved having the Metro, Taxis, and even the Tram all synced in one place. The real-time arrival info meant I was never late for a meeting."

David Sterling

"As a frequent traveler, I appreciate how this app consolidates everything. Topping up my nol card on the go was a lifesaver, and the route planner helped us find the most scenic ways to explore the city via the Marine transport."

Elena Rodriguez

Review Analysis

Insights from user reviews.

Sentiment Score

34%

Negative

Summary

Overall, user feedback for the app is largely negative, primarily due to persistent issues with bus information accuracy, including incorrect timings and routes, and a noticeable lack of real-time updates. Many users also report significant problems with app performance, citing it as slow, laggy, and prone to crashing, alongside difficulties with account creation and Nol Card functionalities. While numerous users express a preference for older versions, critiquing recent updates for making the app worse, a specific 'Version 2' has received praise from some for improved performance and a more intuitive interface. The app's user experience is frequently criticized as complicated and not user-friendly, despite a few positive remarks about its clean UI and comprehensive travel features.

Common Themes

Ease of Use & Interface(3)

Information Accuracy(3)

App Performance(2)

Updates & Version Changes(2)

Nol Card Functionality(1)

Comprehensive Travel Features(1)

About the app

Everything you need to know about S'hail.

Description

RTA S’hail Every day, a smarter way. S’hail is your perfect companion when moving around Dubai. It makes travelling quick, simple and hassle free. S’hail can show you the best public transport routes to take using different modes of transportation available in Dubai, such as Buses, Marine, Metro, Tram, Taxis, e-hailing and even cycling. All of this at your fingertips, thanks to S’hail. You can use S’hail app as a guest user, but we recommend that you login or create a RTA account to benefit from all of the cool features. With its clear, user-friendly and intuitive looks, it offers you a smile with a number of ways you can travel around Dubai . Looking for the fastest or the cheapest route to your destination? or want to know the real time departure time from your locations? Maybe you just wanted to explore new places in Dubai so why not topup your nol cards before you start your journey? When in Dubai, let S’hail guide you through all of your public transport needs. Did you like S’hail? please give us a rating on app stores and also on our Happiness Meter

Latest Version

7.0.22

Size

84.2 MB

First Released

Sep 23, 2017

Navigate Dubai with the Precision of a Local

Join over 1 million travelers using the official RTA app to plan seamless routes, book taxis, and top up your Nol card in one all-in-one interface.

FAQ

Frequently Asked Questions

Everything you need to know about S'hail

What is S'hail?

S'hail is a mobile application developed by RTA that serves as a travel companion for navigating Dubai. It simplifies travel by showing the best public transport routes and various transportation modes.

What transportation modes does S'hail support in Dubai?

S'hail supports various modes including Buses, Marine transport, Metro, Tram, Taxis, e-hailing services, and cycling. It helps users find the best routes using these options across Dubai.

Can I use S'hail without creating an RTA account?

Yes, you can use the S'hail app as a guest user. However, creating or logging into an RTA account unlocks additional features and benefits within the application.

How does S'hail help with journey planning in Dubai?

S'hail helps with journey planning by showing the fastest or cheapest public transport routes to your destination in Dubai. It also provides real-time departure times and allows exploring new places.

Can I top up my nol card using the S'hail app?

Yes, the S'hail app allows users to top up their nol cards. The app guides you through the process, which involves scanning your physical nol card.

Does S'hail offer taxi booking services?

Yes, S'hail enables taxi booking with a few steps. The app provides a confirmation process for your ride details.

What is the new Homescreen feature in S'hail?

The new Homescreen in S'hail provides easier access to all of the app's features. It typically displays a map for exploring locations and navigation options.

How do I explore locations in Dubai using S'hail?

You can explore Dubai locations in S'hail by searching for a place or by dropping a pin on the map. The app also allows viewing recent searches, saved places, and trips.

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