Qualtrics XM

Qualtrics XM

Download on App Store
Spark by MWM logo
Logo of Qualtrics XM

Qualtrics XM: Real-Time Insights to Drive Impact Anywhere

Monitor NPS, CSAT, and engagement metrics through role-based dashboards. Close the loop on tickets and act on key drivers instantly with the ultimate mobile command center for experience management.

Download on App Store

Publisher

Qualtrics, LLC

Category

Business

Downloads

79K+

User Rating

4.7/5

Total Ratings

2K+

Locales

40

Insights in Action

Discover the interface used by 79K+ users.

Qualtrics XM mobile app dashboard showing CSAT trend and response distribution charts

Qualtrics XM mobile app dashboard showing CSAT trend and response distribution charts

Qualtrics XM app tickets screen displaying customer experience alerts and status

Qualtrics XM app tickets screen displaying customer experience alerts and status

Qualtrics XM app interface displaying customer feedback and responses for an area manager

Qualtrics XM app interface displaying customer feedback and responses for an area manager

Real time notification feed in the Qualtrics XM mobile app for customer and employee experience management

Real time notification feed in the Qualtrics XM mobile app for customer and employee experience management

Empower Your Decisions with Real-Time XM

The tools that make this app stand out, trusted by 79K+ users.

📊

Real-Time Health Monitoring

Stay ahead of the curve with instant access to NPS, CSAT, and engagement scores tailored to your specific business role.

Close the Loop Instantly

Don’t wait to get back to your desk. Act on critical feedback and manage support tickets the moment they arrive to maintain loyalty.

💡

AI-Powered Actionable Insights

Identify trending topics and key drivers automatically, then share breakthroughs with your team via text or email in one tap.

Loved by users worldwide

Trusted by 79K+ people who love this app.

"

"The real-time notifications are a total game-changer. I can monitor our NPS and reassign support tickets while traveling, ensuring our customers always feel heard without me being tied to my desk."

Sarah Jenkins, Director of Customer Experience
"

"This app is my command center for employee engagement. Being able to visualize key drivers and text analytics on the go allows me to make data-backed decisions faster than ever before."

Marcus Thorne, VP of People & Culture

About the app

Everything you need to know about Qualtrics XM.

Description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

Latest Version

2.72.0

Size

33.0 MB

First Released

May 26, 2018

Ready to Lead with Real-Time Insights?

Join the world’s most data-driven leaders. Download the Qualtrics XM app today to monitor experience gaps and take action the moment it matters.

Download on App Store