Qualtrics XM
Monitor NPS, CSAT, and engagement metrics through role-based dashboards. Close the loop on tickets and act on key drivers instantly with the ultimate mobile command center for experience management.
Publisher
Category
BusinessDownloads
79K+User Rating
Total Ratings
2K+Locales
40Discover the interface used by 79K+ users.
The tools that make this app stand out, trusted by 79K+ users.
Stay ahead of the curve with instant access to NPS, CSAT, and engagement scores tailored to your specific business role.
Don’t wait to get back to your desk. Act on critical feedback and manage support tickets the moment they arrive to maintain loyalty.
Identify trending topics and key drivers automatically, then share breakthroughs with your team via text or email in one tap.
Trusted by 79K+ people who love this app.
"The real-time notifications are a total game-changer. I can monitor our NPS and reassign support tickets while traveling, ensuring our customers always feel heard without me being tied to my desk."
"This app is my command center for employee engagement. Being able to visualize key drivers and text analytics on the go allows me to make data-backed decisions faster than ever before."
Everything you need to know about Qualtrics XM.
Description
Latest Version
2.72.0
Size
33.0 MB
First Released
May 26, 2018
Join the world’s most data-driven leaders. Download the Qualtrics XM app today to monitor experience gaps and take action the moment it matters.
Everything you need to know about Qualtrics XM
The Qualtrics XM app allows users to monitor and optimize experiences in real time, featuring dashboards, tickets, notifications, and powerful analytics. It helps manage customer, employee, product, and brand experiences.
The Qualtrics XM app monitors key experience metrics like NPS, CSAT, and Employee Engagement. It uses role-based dashboards and filtering to provide real-time insights into performance trends and response distribution.
Yes, the Qualtrics XM app allows users to reassign, respond to, and close the loop on support tickets. It provides a centralized view of various issues like NPS drops, service complaints, and customer feedback.
Yes, the Qualtrics XM app delivers real-time notifications. These alerts help users act quickly on critical events such as metric drops, new ticket assignments, positive feedback, or negative customer comments.
The Qualtrics XM app offers powerful analytics including key drivers, trending topics, focus areas, experience journeys, and text analytics. Users can view open-ended customer responses to drive impact and gain deeper insights.
Yes, the XM mobile app is included with your existing Customer Experience (CX) or Employee Experience (EX) license. Users can download the app and log in with their Qualtrics credentials to get started.
After downloading the Qualtrics XM app, you enter your existing Qualtrics login and password to get started. It requires an active Customer Experience (CX) or Employee Experience (EX) license.
Yes, the Qualtrics XM app allows users to activate team members by sharing key insights via text, email, and other apps. This feature facilitates collaboration to optimize experiences together.
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