MyTelenet: Your Entire Digital Home in One Powerful App

Take full control of your internet, mobile usage, and billing. From giga-fast Wi-Fi optimization to instant payments, manage your Telenet services effortlessly from anywhere in the world.

Utilities ›Finance & Crypto ›

Publisher

Telenet

Your Home, in Your Hands

Discover the interface used by 1M+ users.

Introduction screen for the MyTelenet mobile app featuring the company logo and an interface preview on a smartphone.

MyTelenet mobile app interface showing a notification dashboard with prompts to activate a SIM card and check subscription status.

MyTelenet mobile app showing an unlimited data usage dashboard with total gigabytes used

MyTelenet app billing screen showing an outstanding balance and a pay button

MyTelenet app screenshot showing detailed bill information and payment button

MyTelenet app Wi-Fi network management screen with connected devices list

MyTelenet app help screen with chat messages and frequently asked questions

A screenshot of the MyTelenet app showing the My Products section with internet and mobile plan details

Full Control Over Your Digital Life

The tools that make this app stand out, trusted by 1M+ users.

📊

Real-Time Usage Insights

Track your mobile data, call minutes, and home internet consumption at a glance to avoid overages and keep your family within budget.

📶

Smart Wi-Fi Management

Optimize your home connection with instant network diagnostics, remote modem restarts, and one-click guest access for seamless connectivity.

💳

Frictionless Billing

Settle outstanding balances instantly and access 24 months of payment history to maintain total transparency over your household finances.

Loved by users worldwide

Trusted by 1M+ people who love this app.

"Managing my family's data usage and paying our bills has never been more straightforward. I love being able to set usage limits for the kids directly from the app and the Wi-Fi diagnosis tool is a lifesaver for troubleshooting issues without a phone call."

Sarah Vanderbeek

"The ability to restart my modem remotely and check my network status from abroad is incredible. The MyTelenet app provides total control over my home connectivity with a sleek interface that makes managing subscriptions effortless."

Marc Dubois

Review Analysis

Insights from user reviews.

Sentiment Score

21%

Negative

Summary

User reviews for the Telenet app reveal a predominantly negative experience, largely due to frequent app instability, including crashing, freezing on startup, and slow performance. Many users report persistent login issues, often citing a need for frequent re-authentication or complete inability to sign in, with specific problems noted on iPhone 13 Pro Max. While some users appreciate its overall usefulness and clean design, there are widespread complaints about limited functionality, missing features (like router customization and comprehensive service overviews), and a regression in features compared to older versions, particularly the inability to view mobile usage data. Several version-specific bugs are highlighted, with the latest versions and version 2.1 being frequently cited as problematic, especially concerning compatibility and display issues on iPads and iOS 14.3.

Common Themes

Overall Functionality(5)

User Interface & Design(2)

App Stability(1)

Usage Data Monitoring(1)

Language Support(1)

Feature Set(1)

About the app

Everything you need to know about MyTelenet.

Description

Everything you need to know about your subscription, services, products and more. You can find it in the MyTelenet app! Check your usage? - Monitor how much mobile data, text messages and call minutes you use. - See how much internet is being used at home. - Set usage notifications and limits for your family. Arrange your Wi-Fi network smoothly? - Be notified straight away if there are network problems. - Resolve Wi-Fi problems immediately via a diagnosis of your network. - Order a Wi-Fi pod and make your Wi-Fi coverage giga-fast everywhere. - Give guests access to your Wi-Fi in one click. - Measure your internet speed or restart your modem remotely. Pay your bills in a flash? - Check your outstanding balance and pay it immediately. - View bills from up to 24 months back. - Request or change a direct debit authorization. Manage your products easily? - View all your products, clearly presented in detail. - Add an extra product or switch off an option. - Check and update your customer number, login and other personal details. Questions? All the help you need is in the app - Navigate to the answer to your question. - Chat directly via WhatsApp. - Ask experts in De Netweters. - Find the nearest Telenet shop. Never have to search again and always up to date? Then download the free MyTelenet app now! Tips? All your feedback makes the app better. So feel free to let us know what you think in the app itself!

Latest Version

5.23.2

Size

102.8 MB

First Released

Aug 3, 2019

Take Total Control of Your Digital Home

Join over 1 million users managing data, Wi-Fi, and bills with ease. Download the free MyTelenet app and start simplifying your life today.

FAQ

Frequently Asked Questions

Everything you need to know about MyTelenet

What is the MyTelenet app?

The MyTelenet app is an all-in-one application designed to manage Telenet subscriptions, services, products, and more. It provides features like usage monitoring, Wi-Fi management, billing, and customer support.

Can I monitor my data usage with the MyTelenet app?

Yes, the MyTelenet app allows users to monitor mobile data, text messages, and call minutes usage. It also tracks home internet usage and enables setting notifications and limits.

How do I pay my bills using the MyTelenet app?

Users can check their outstanding balance and pay bills immediately within the MyTelenet app. The app also provides a detailed overview of costs and discounts, and allows viewing bills from up to 24 months back.

Does MyTelenet help with Wi-Fi network issues?

Yes, the MyTelenet app notifies users of network problems and helps resolve Wi-Fi issues via a network diagnosis. Users can order a Wi-Fi pod, grant guest access, measure internet speed, or restart their modem.

Can I manage my Telenet products in the app?

Yes, users view all their Telenet products, add extra products, or switch off options within the app. It also allows checking and updating customer numbers, login details, and other personal information securely.

How can I get help or support through the MyTelenet app?

The MyTelenet app provides access to FAQs, direct chat with customer service or an AI assistant, and a forum with experts. Users can also find the nearest Telenet shop for in-person assistance.

Can I activate a SIM card using the MyTelenet app?

Yes, the MyTelenet app enables direct activation of new SIM cards. Users receive notifications within the app for this feature, ensuring a streamlined process for service management.

What kind of detailed billing information does the MyTelenet app provide?

The MyTelenet app provides detailed billing information including subscriptions, additional usage costs, and third-party services. Users can view these comprehensive details for bills up to 24 months old.

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